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Firefox crashes

  • 12 trả lời
  • 1 gặp vấn đề này
  • 32 lượt xem
  • Trả lời mới nhất được viết bởi Sérgio Augusto Martins

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So I can open firefox fine, but when i close firefox and want to open it back up I get an error message stating its already running and not responding, click okay and it restarts. I noticed that in the processes firefox is still running even though the window has been closed. I have tried everything to get this issue resolved- disabled all apps, try to start in safe mode (it wont because it wont re open just crashes). I have removed fire fox and did a clean install, checked all drivers are up to date.

Crash ID: bp-fba57f28-1458-4529-967d-399592160204

Tất cả các câu trả lời (12)

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Hi, just for starters I just found this link,

http://mzl.la/1BsPuo2

hope that helps, please feel free to contact us if it doesnt and we will try to help. :)

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Product Firefox Version 44.0 Build ID 20160123151951 Release Channel release OS Windows NT OS Version 10.0.10586

Signature shutdownhang

This is for Sumo's Related Bugs 1219672 NEW --- [meta] e10s related ShutDownKill parent side abort of the content process

1215970 NEW --- "Skype Click to Call" add-on is breaking Firefox


Are you using Skype. Disable / update it.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

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I started it in safe mode, closed out firefox then went to re open it and still get the same message. I have to manually go to task manager and end task for firefox, to reopen it without any issues.

I am not using skype.

John- I went through all the steps already and no change.

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Hi, how are you closing down FF, by using the X in the top right corner of the page or using the File, Exit, which you should be using? I sometimes get that message, when I go back to open FF too quickly.

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You can check the Processes tab in the Windows Task Manager to how long it takes for Firefox to close.

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johnmwc2654 said

Hi, how are you closing down FF, by using the X in the top right corner of the page or using the File, Exit, which you should be using? I sometimes get that message, when I go back to open FF too quickly.

I am using the X like i always have been- seem to have started with the latest firefox update.

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I tried using the file exit and did the same thing.

I also closed firefox and hd the task manager open to see how long it takes for it to close- It list Firefox under apps when it is actually open when using it. But when i close firefox window it shows up in background processes still running, this take about 1 min before i end up getting an error window.

I attached the image showing the error and firefox background process disappeared.

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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bp-34c23bd8-9bdf-40c3-9157-319932160204 2/4/2016 12:13 PM bp-e9f61a49-7b95-49b3-b439-14b712160204 2/4/2016 12:09 PM bp-8c717273-f40a-40ab-bbb1-9585b2160204 2/4/2016 7:08 AM bp-fba57f28-1458-4529-967d-399592160204 2/3/2016 7:55 PM bp-4b341357-529c-4a82-8805-ff4242160203 2/3/2016 12:33 PM bp-3061fa78-aac9-4c6f-a98e-d35c92160203 2/3/2016 9:11 AM bp-638ee0e9-3e89-47da-a44d-4b0a72160203 2/2/2016 8:19 PM

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Signature shutdownhang | WaitForSingleObjectEx

This is for Sumo's Related Bugs 1219672 NEW --- [meta] e10s related ShutDownKill parent side abort of the content process 1215970 NEW --- "Skype Click to Call" add-on is breaking Firefox

paintman161 said

I started it in safe mode, closed out firefox then went to re open it

Whilt in Safe Mode, was there a problem closing Firefox?

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FredMcD said

Signature shutdownhang | WaitForSingleObjectEx This is for Sumo's Related Bugs 1219672 NEW --- [meta] e10s related ShutDownKill parent side abort of the content process 1215970 NEW --- "Skype Click to Call" add-on is breaking Firefox paintman161 said
I started it in safe mode, closed out firefox then went to re open it

Whilt in Safe Mode, was there a problem closing Firefox?

yes did the same thing

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Unnistall firefox, remove the folder on the programs of firefox also...

and run spybot search and destroy next