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Firefox instantly crashing on certain websites

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I've been running Firefox 43.0.4 without issue until today. For apparently no reason, it suddenly began crashing every time I tried accessing a particular website that I previously had no trouble loading at all (http://inara.cz). I can access the website in Safe Mode, but nothing else works--disabling addons, refreshing Firefox, clearing cache and cookies, turning off Hardware Acceleration all did nothing to fix the problem. As a test, I tried accessing the same website on Chrome and had no trouble loading it, so I'm led to believe that it's an isolated problem with Firefox.

I have experienced this same issue once before with Google as the culprit website on a previous version of Firefox, and the only way to fix it was to uninstall and reinstall the program. I'd really appreciate any help with this issue that (hopefully) won't require me to reinstall the program again. Thanks!

I've been running Firefox 43.0.4 without issue until today. For apparently no reason, it suddenly began crashing every time I tried accessing a particular website that I previously had no trouble loading at all (http://inara.cz). I can access the website in Safe Mode, but nothing else works--disabling addons, refreshing Firefox, clearing cache and cookies, turning off Hardware Acceleration all did nothing to fix the problem. As a test, I tried accessing the same website on Chrome and had no trouble loading it, so I'm led to believe that it's an isolated problem with Firefox. I have experienced this same issue once before with Google as the culprit website on a previous version of Firefox, and the only way to fix it was to uninstall and reinstall the program. I'd really appreciate any help with this issue that (hopefully) won't require me to reinstall the program again. Thanks!

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Wacom Dynamic Link Library
  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Battlelog Game Launcher (2.7.1)
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 20.0 r0
  • 5.1.41212.0
  • Unity Player 5.1.0f3
  • VLC media player Web Plugin
  • Plugin for Wacom tablets.
  • iTunes Detector Plug-in

Ứng dụng

  • Firefox 43.0.4
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/43.0.4/WINNT/en-US/

Tiện ích mở rộng

  • Adblock Plus 2.7.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Reddit Enhancement Suite 4.6.0 (jid1-xUfzOsOFlzSOXg@jetpack)
  • Troubleshooter 1.1a.1-signed (troubleshooter@mozilla.org)
  • Norton Identity Safe 2016.5.6.90 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (không hoạt động)
  • Skype 8.0.0.9103 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: AMD Radeon HD 7900 Series
  • adapterDescription2: Intel(R) HD Graphics 4600
  • adapterDeviceID: 0x679a
  • adapterDeviceID2: 0x0412
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterRAM: 3072
  • adapterRAM2: Unknown
  • adapterSubsysID: 3000174b
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x1002
  • adapterVendorID2: 0x8086
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.10586.0
  • driverDate: 12-23-2015
  • driverDate2: 7-17-2015
  • driverVersion: 15.301.1201.0
  • driverVersion2: 10.18.15.4256
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7900 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Có
FredMcD
  • Top 10 Contributor
4247 giải pháp 59409 câu trả lời
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Câu trả lời hữu ích

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Người tạo câu hỏi

EDIT: Please see post below for submitted crash logs.

EDIT: Please see post below for submitted crash logs.

Được chỉnh sửa bởi Vespyr vào

Câu trả lời hữu ích

Updated crash log with submitted reports.

bp-65d800cf-c467-4b5c-8f69-7d7692160124 1/24/2016 12:17 PM bp-0fccdad6-d973-4438-b552-9d3f12160124 1/24/2016 12:17 PM bp-3db4389f-b9d2-47cb-b81d-a756b2160124 1/24/2016 12:17 PM bp-a3d20977-1846-43e4-aa7e-ee6ed2160124 1/24/2016 12:16 PM bp-7ac45330-b8b4-4887-b77e-8e5472160124 1/24/2016 12:16 PM bp-2c13cd77-576f-4231-a943-806bf2160124 1/24/2016 12:16 PM bp-a5b7d69a-9fbf-4147-b992-47c8d2160124 1/24/2016 12:16 PM bp-a593f5a5-d467-4a75-b99e-d92c02160124 1/24/2016 12:16 PM bp-289e9af7-f03e-465e-87b9-6bd602160124 1/24/2016 12:16 PM bp-852b4ea8-474d-43e3-a89e-c17e52160124 1/24/2016 12:16 PM bp-a00b257d-4398-498e-a3c1-fb39d2160124 1/24/2016 12:16 PM bp-fe8434d0-7dba-46cd-a228-531822160124 1/24/2016 12:16 PM bp-1901b71c-232f-42fd-8540-d668b2160124 1/24/2016 12:16 PM bp-e5eab228-f60f-4d6f-921d-723bf2160124 1/24/2016 12:16 PM bp-d75bcbdf-8f56-4c63-aec3-164382160124 1/24/2016 12:16 PM bp-949b48c2-84e1-4980-b353-41af42160124 1/24/2016 12:15 PM bp-a85a29c4-f37d-4879-abb1-097a12160124 1/24/2016 12:15 PM bp-37ae7cde-01f3-4793-9ece-a77422160124 1/24/2016 12:15 PM bp-e68e64c1-18f7-4524-9c34-a53252160124 1/24/2016 12:15 PM bp-2d7a253e-d459-41fd-b6da-5dfab2160124 1/24/2016 12:15 PM bp-65df225e-9f51-4fcc-97ce-23b702160124 1/24/2016 12:15 PM bp-f6e229ae-2cae-48cb-83bf-335fc2160124 1/24/2016 12:15 PM bp-556c2d91-8229-4bfc-8b4a-9e49c2160124 1/24/2016 12:15 PM bp-7d63c206-add8-42ba-a0fa-65f432160124 1/24/2016 12:15 PM bp-42c8a58c-0d42-4317-8cff-b05a62160124 1/24/2016 12:15 PM bp-1357af20-1db4-4931-bf98-3009f2160124 1/24/2016 12:15 PM bp-b615a208-c7f2-4073-a694-96af62160124 1/24/2016 12:15 PM bp-53bf00b0-1e84-4c47-8b21-7075b2160124 1/24/2016 12:15 PM bp-4fbf30f6-425a-4b15-b486-d3e622160124 1/24/2016 12:15 PM bp-51439e1a-f47b-4f31-92e6-dbe8c2160124 1/24/2016 1:22 AM bp-c1f6e25d-cdcb-453e-b708-1041f2160124 1/24/2016 1:19 AM b0729f50-542d-41f6-8f71-ef3ef9b14e9a 1/24/2016 12:20 AM bp-15340cfa-57ec-4a82-a38b-182ce2160124 1/23/2016 11:26 PM bp-9b13f855-2a42-4d41-a89f-ff8422160124 1/23/2016 11:15 PM bp-ba3684a2-3617-4a7e-b4d7-f316e2160124 1/23/2016 11:11 PM bp-d89654d5-5fe0-4554-8ea3-97c662160124 1/23/2016 11:10 PM bp-cdb65163-f241-4bf1-9fdb-29c0d2160124 1/23/2016 11:03 PM bp-040e0b36-4c0e-4deb-8949-3d0ed2160124 1/23/2016 10:44 PM bp-84aff6d2-65e7-4929-aae3-b28d32160124 1/23/2016 10:42 PM bp-f5c4c1fe-a1eb-4f63-8f3f-75b422160123 1/23/2016 6:02 PM bp-7a482ccd-47a6-4182-b73e-171cf2160123 1/23/2016 6:00 PM bp-b98db1bc-986a-43fd-b91a-2571d2160123 1/23/2016 6:00 PM bp-4ba591ac-5236-4a89-859d-af49d2160123 1/23/2016 5:59 PM

Updated crash log with submitted reports. bp-65d800cf-c467-4b5c-8f69-7d7692160124 1/24/2016 12:17 PM bp-0fccdad6-d973-4438-b552-9d3f12160124 1/24/2016 12:17 PM bp-3db4389f-b9d2-47cb-b81d-a756b2160124 1/24/2016 12:17 PM bp-a3d20977-1846-43e4-aa7e-ee6ed2160124 1/24/2016 12:16 PM bp-7ac45330-b8b4-4887-b77e-8e5472160124 1/24/2016 12:16 PM bp-2c13cd77-576f-4231-a943-806bf2160124 1/24/2016 12:16 PM bp-a5b7d69a-9fbf-4147-b992-47c8d2160124 1/24/2016 12:16 PM bp-a593f5a5-d467-4a75-b99e-d92c02160124 1/24/2016 12:16 PM bp-289e9af7-f03e-465e-87b9-6bd602160124 1/24/2016 12:16 PM bp-852b4ea8-474d-43e3-a89e-c17e52160124 1/24/2016 12:16 PM bp-a00b257d-4398-498e-a3c1-fb39d2160124 1/24/2016 12:16 PM bp-fe8434d0-7dba-46cd-a228-531822160124 1/24/2016 12:16 PM bp-1901b71c-232f-42fd-8540-d668b2160124 1/24/2016 12:16 PM bp-e5eab228-f60f-4d6f-921d-723bf2160124 1/24/2016 12:16 PM bp-d75bcbdf-8f56-4c63-aec3-164382160124 1/24/2016 12:16 PM bp-949b48c2-84e1-4980-b353-41af42160124 1/24/2016 12:15 PM bp-a85a29c4-f37d-4879-abb1-097a12160124 1/24/2016 12:15 PM bp-37ae7cde-01f3-4793-9ece-a77422160124 1/24/2016 12:15 PM bp-e68e64c1-18f7-4524-9c34-a53252160124 1/24/2016 12:15 PM bp-2d7a253e-d459-41fd-b6da-5dfab2160124 1/24/2016 12:15 PM bp-65df225e-9f51-4fcc-97ce-23b702160124 1/24/2016 12:15 PM bp-f6e229ae-2cae-48cb-83bf-335fc2160124 1/24/2016 12:15 PM bp-556c2d91-8229-4bfc-8b4a-9e49c2160124 1/24/2016 12:15 PM bp-7d63c206-add8-42ba-a0fa-65f432160124 1/24/2016 12:15 PM bp-42c8a58c-0d42-4317-8cff-b05a62160124 1/24/2016 12:15 PM bp-1357af20-1db4-4931-bf98-3009f2160124 1/24/2016 12:15 PM bp-b615a208-c7f2-4073-a694-96af62160124 1/24/2016 12:15 PM bp-53bf00b0-1e84-4c47-8b21-7075b2160124 1/24/2016 12:15 PM bp-4fbf30f6-425a-4b15-b486-d3e622160124 1/24/2016 12:15 PM bp-51439e1a-f47b-4f31-92e6-dbe8c2160124 1/24/2016 1:22 AM bp-c1f6e25d-cdcb-453e-b708-1041f2160124 1/24/2016 1:19 AM b0729f50-542d-41f6-8f71-ef3ef9b14e9a 1/24/2016 12:20 AM bp-15340cfa-57ec-4a82-a38b-182ce2160124 1/23/2016 11:26 PM bp-9b13f855-2a42-4d41-a89f-ff8422160124 1/23/2016 11:15 PM bp-ba3684a2-3617-4a7e-b4d7-f316e2160124 1/23/2016 11:11 PM bp-d89654d5-5fe0-4554-8ea3-97c662160124 1/23/2016 11:10 PM bp-cdb65163-f241-4bf1-9fdb-29c0d2160124 1/23/2016 11:03 PM bp-040e0b36-4c0e-4deb-8949-3d0ed2160124 1/23/2016 10:44 PM bp-84aff6d2-65e7-4929-aae3-b28d32160124 1/23/2016 10:42 PM bp-f5c4c1fe-a1eb-4f63-8f3f-75b422160123 1/23/2016 6:02 PM bp-7a482ccd-47a6-4182-b73e-171cf2160123 1/23/2016 6:00 PM bp-b98db1bc-986a-43fd-b91a-2571d2160123 1/23/2016 6:00 PM bp-4ba591ac-5236-4a89-859d-af49d2160123 1/23/2016 5:59 PM

Được chỉnh sửa bởi cor-el vào

FredMcD
  • Top 10 Contributor
4247 giải pháp 59409 câu trả lời
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FredMcD said

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report.
''FredMcD [[#answer-834733|said]]'' <blockquote> Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' </blockquote>
FredMcD
  • Top 10 Contributor
4247 giải pháp 59409 câu trả lời
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Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 10.0.10586

Signature nsCSSFrameConstructor

IPSEng32.dll = Symantec Intrusion Detection

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1140198 RESOLVED FIXED Crash [@ nsCSSFrameConstructor::WipeContainingBlock] with display:contents

291902 VERIFIED FIXED Crash [@ nsCSSFrameConstructor::WipeContainingBlock] with path:hover {display:block}

Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 10.0.10586 Signature nsCSSFrameConstructor IPSEng32.dll = Symantec Intrusion Detection atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 This is for Sumo's Related Bugs 1140198 RESOLVED FIXED Crash [@ nsCSSFrameConstructor::WipeContainingBlock] with display:contents 291902 VERIFIED FIXED Crash [@ nsCSSFrameConstructor::WipeContainingBlock] with path:hover {display:block}

Người tạo câu hỏi

I've now updated my last post with all the missing reports that I'd forgotten to submit earlier--sorry about that.

I'm currently running the AMD 16.1 Hotfix driver, which is the most recent version as far as I'm aware. What exactly is causing the crash? I see Symantec mentioned. Is that .dll something I should be worried about?

Thanks again for the help.

I've now updated my last post with all the missing reports that I'd forgotten to submit earlier--sorry about that. I'm currently running the AMD 16.1 Hotfix driver, which is the most recent version as far as I'm aware. What exactly is causing the crash? I see Symantec mentioned. Is that .dll something I should be worried about? Thanks again for the help.

Được chỉnh sửa bởi Vespyr vào

cor-el
  • Top 10 Contributor
  • Moderator
17479 giải pháp 157955 câu trả lời
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You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Windows Vista and later)<br>https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox *disable hardware acceleration in the Flash plugin<br>https://helpx.adobe.com/flash-player/kb/video-playback-issues.html *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting

Người tạo câu hỏi

Hi Cor-El,

Thanks for the suggestions. My Flash is up-to-date and I haven't had trouble with it on Firefox or my other browsers, so I'm not sure it's the cause, though I've tried the options you've listed just in case they help. I've also already disabled hardware acceleration in Firefox.

Today I'm no longer experiencing the crashes on the website in question, but it's likely it will probably happen again. Have you been able to identify the cause from the crash logs? Is it Flash or Norton antivirus?

Thanks for the help.

Hi Cor-El, Thanks for the suggestions. My Flash is up-to-date and I haven't had trouble with it on Firefox or my other browsers, so I'm not sure it's the cause, though I've tried the options you've listed just in case they help. I've also already disabled hardware acceleration in Firefox. Today I'm no longer experiencing the crashes on the website in question, but it's likely it will probably happen again. Have you been able to identify the cause from the crash logs? Is it Flash or Norton antivirus? Thanks for the help.
FredMcD
  • Top 10 Contributor
4247 giải pháp 59409 câu trả lời
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bp-3db4389f-b9d2-47cb-b81d-a756b2160124

Signature F1398665248

Process Type plugin Shockwave Flash Version: 20.0.0.267

Attention Sumo's there are 30 related bug reports


Update your Flash Player Version 20.0.0.286
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the ’’’plugin’’’ only. Not the ’’’active_x’’’.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

bp-3db4389f-b9d2-47cb-b81d-a756b2160124 Signature F1398665248 Process Type plugin Shockwave Flash Version: 20.0.0.267 Attention Sumo's there are 30 related bug reports -------- Update your Flash Player '''Version 20.0.0.286<br>https://www.adobe.com/products/flashplayer/distribution3.html''' '''Note: Windows users''' should download the ‘’’active_x’’’ for “Internet Explorer,” '''and''' the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox). Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the ’’’plugin’’’ only. Not the ’’’active_x’’’. See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4247 giải pháp 59409 câu trả lời
Được đăng

bp-0fccdad6-d973-4438-b552-9d3f12160124 bp-65d800cf-c467-4b5c-8f69-7d7692160124 bp-a3d20977-1846-43e4-aa7e-ee6ed2160124 bp-7ac45330-b8b4-4887-b77e-8e5472160124 bp-2c13cd77-576f-4231-a943-806bf2160124 bp-a5b7d69a-9fbf-4147-b992-47c8d2160124 bp-a593f5a5-d467-4a75-b99e-d92c02160124 bp-289e9af7-f03e-465e-87b9-6bd602160124

Signature nsCSSFrameConstructor

bp-0fccdad6-d973-4438-b552-9d3f12160124 bp-65d800cf-c467-4b5c-8f69-7d7692160124 bp-a3d20977-1846-43e4-aa7e-ee6ed2160124 bp-7ac45330-b8b4-4887-b77e-8e5472160124 bp-2c13cd77-576f-4231-a943-806bf2160124 bp-a5b7d69a-9fbf-4147-b992-47c8d2160124 bp-a593f5a5-d467-4a75-b99e-d92c02160124 bp-289e9af7-f03e-465e-87b9-6bd602160124 Signature nsCSSFrameConstructor