Firefox continues to crash
for the last 3 days Firefox crashes after 3 - 20 minutes - no real consistent time or status as far as what I am doing. so far I have done the following with no success: 1. refreshed Firefox; 2. restarted Firefox in safe mode; 3. restarted Firefox with all add-ins / plug-ins disabled; 4. uninstalled Firefox and reloaded it from Mozilla site; 5. after reloading Firefox I again tried the refresh and safe mode restarts and still had crashes.
I am running Firefox on a HP destop with Windows 10. Hibernation and sleep are disabled and the power setting does not have the hard drive shutting down. Crashes happened while on websites as well has just working with Firefox settings. But did have several websites in my homepages - Google mail & calendar, Facebook, Linked-in, and Google - but also had the problem with just the default homepage from the reset option open. The upgrade to Windows 10 was done several months ago and Firefox operated fine until 3 days ago (generally used daily for several hours). Microsoft Edge does not have this crashing problem - but I still prefer Firefox and want to fix it. Any suggestions about what to try next??? I would appreciate any suggestions.
Được chỉnh sửa bởi tew1948 vào
Giải pháp được chọn
bp-617d84a5-f76f-4c4d-a577-a311b2160123
Signature nsAppShell::ProcessNextNativeEvent
Attention Sumo's there are 10 related bug reports
rooksbas.DLL = Windows
RapportGP.dll = Rapport@ Trusteer Ltd
RapportUtil.dll = Rapport
Disable Rapport. Is the problem still there?
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Let's see some of your most recent Crash Reports. Please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Here are the last 5 crash reports: bp-617d84a5-f76f-4c4d-a577-a311b2160123 1/23/2016 12:40 PM bp-3e140f0f-28b3-4a3f-ad78-369f12160123 1/23/2016 12:35 PM bp-21837f34-e591-4072-ab3a-940332160123 1/23/2016 12:17 PM bp-63596176-239a-43a6-ab7c-01fbe2160123 1/23/2016 11:45 AM bp-4fe65e79-6d4f-4308-bb34-897b62160123 1/23/2016 11:32 AM bp-acafcc42-67f2-4ef9-91d8-9e23a2160120
Thanks for looking into this for me.
Also here is the crash report from 3 days ago when the problem seem to have started. There were several other crashes between 1/20 and today but it looks like I did not report them. bp-acafcc42-67f2-4ef9-91d8-9e23a2160120 1/20/2016 12:23 PM
Thanks
Giải pháp được chọn
bp-617d84a5-f76f-4c4d-a577-a311b2160123
Signature nsAppShell::ProcessNextNativeEvent
Attention Sumo's there are 10 related bug reports
rooksbas.DLL = Windows
RapportGP.dll = Rapport@ Trusteer Ltd
RapportUtil.dll = Rapport
Disable Rapport. Is the problem still there?
bp-3e140f0f-28b3-4a3f-ad78-369f12160123
Signature base::MessagePumpWin::RunWithDispatcher
rooksbas.DLL = Windows
rooksdol.dll = Rapport
RapportGP.DLL
RapportTanzanEx430.DLL
RapportUtil.dll ++++++++++++++++++++++++++++++++++++++ bp-21837f34-e591-4072-ab3a-940332160123
Signature NS_ProcessNextEvent | mozilla::ipc::MessagePump::Run
atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
was finally able to disable rapport. Service shows as stopped and there are no processes running with a name related to Rapport. I will let you know if crash occurs again and send copy of new crash report - did crash a couple times while trying to disable rapport. Thanks
will also try the AMD driver referenced in the link but want to give Firefox some more time after disabling Rapport so I am changing one thing at a time. Thanks again for your suggestions and I will let you know.
tew1948 said
Here are the last 5 crash reports: bp-617d84a5-f76f-4c4d-a577-a311b2160123 1/23/2016 12:40 PM bp-3e140f0f-28b3-4a3f-ad78-369f12160123 1/23/2016 12:35 PM bp-21837f34-e591-4072-ab3a-940332160123 1/23/2016 12:17 PM bp-63596176-239a-43a6-ab7c-01fbe2160123 1/23/2016 11:45 AM bp-4fe65e79-6d4f-4308-bb34-897b62160123 1/23/2016 11:32 AM bp-acafcc42-67f2-4ef9-91d8-9e23a2160120 Thanks for looking into this for me.
How did you do that? Can you tell me?
Được chỉnh sửa bởi user1298613 vào
See mt posting above.
https://support.mozilla.org/en-US/questions/1106053#answer-834535
Thanks to all. Firefox has been working for over 90 minutes without problem. Disabling Rapport seems to be the solution for my problem. I will still try the AMD driver later but want to give this setup more time. Thanks again.
johnmwc2 said
How did you do that? Can you tell me?
Do what? The crash reports? https://support.mozilla.org/en-US/questions/1106053#answer-834535
sorry I realize I have hijacked your thread, I am having exactly the same problems of crashing all the time, and its helped me as well.
@FredMcD how do you disable Raport
thank you
Does it have an icon near the clock? Right click and check the display.