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Firefox crashes

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Recently Firefox has started crashing a lot because the plugin container stops. I've tried a lot of different things and I'm getting tired of constantly researching new things to try online.

Things that I tried from the crash troubleshooting page: Made sure Firefox, my plugins, Windows, and my drivers are all updated Scanned for viruses and spyware Scanned and repaired my hard drives Since most sources said it's probably Flash causing the problems, I've enabled/disabled hardware acceleration, both through Flash and through Firefox options. It was originally disabled on both when the crashes began.

I haven't tried Safe Mode or disabling different addons and plugins because the crash doesn't happen at any specific time. Sometimes it crashes as soon as I start Firefox, and sometimes it doesn't crash at all the entire day. But a decent amount of the time it crashes every few hours. Since I don't know what's triggering it, disabling all my addons or individual ones and just waiting for it to crash doesn't sound like a good idea to me, since I wouldn't know if the problem was fixed or if it just wasn't crashing at the time, and if I have to go a substantial amount of time without my addons, I'd rather just switch browsers (which I really don't want to do).

The most recent crash's ID is: bp-2fe4d28b-c5ce-4419-9299-c56172160115.

Normally I have about 20 or so tabs open, mainly stuff I want to come back to with a few active tabs. This has been my practice for years and I haven't had any trouble with it before unless the tabs get really out of hand, in which case I go through and prune them back. I start up Pandora radio as soon as I start Firefox and have it loaded constantly. I watch a decent amount of Youtube, but some of the crashes happen when I'm not on Youtube or any other Flash website other than Pandora. And a few times it's crashed before I even loaded Pandora. Anyway, if there's anything you can do to help, I'd really appreciate it! This has had me tearing my hair out for a week or so now.

Recently Firefox has started crashing a lot because the plugin container stops. I've tried a lot of different things and I'm getting tired of constantly researching new things to try online. Things that I tried from the crash troubleshooting page: Made sure Firefox, my plugins, Windows, and my drivers are all updated Scanned for viruses and spyware Scanned and repaired my hard drives Since most sources said it's probably Flash causing the problems, I've enabled/disabled hardware acceleration, both through Flash and through Firefox options. It was originally disabled on both when the crashes began. I haven't tried Safe Mode or disabling different addons and plugins because the crash doesn't happen at any specific time. Sometimes it crashes as soon as I start Firefox, and sometimes it doesn't crash at all the entire day. But a decent amount of the time it crashes every few hours. Since I don't know what's triggering it, disabling all my addons or individual ones and just waiting for it to crash doesn't sound like a good idea to me, since I wouldn't know if the problem was fixed or if it just wasn't crashing at the time, and if I have to go a substantial amount of time without my addons, I'd rather just switch browsers (which I really don't want to do). The most recent crash's ID is: bp-2fe4d28b-c5ce-4419-9299-c56172160115. Normally I have about 20 or so tabs open, mainly stuff I want to come back to with a few active tabs. This has been my practice for years and I haven't had any trouble with it before unless the tabs get really out of hand, in which case I go through and prune them back. I start up Pandora radio as soon as I start Firefox and have it loaded constantly. I watch a decent amount of Youtube, but some of the crashes happen when I'm not on Youtube or any other Flash website other than Pandora. And a few times it's crashed before I even loaded Pandora. Anyway, if there's anything you can do to help, I'd really appreciate it! This has had me tearing my hair out for a week or so now.

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • DivX Web Player version 3.2.4.1250
  • DivX VOD Helper Plug-in
  • GEPlugin
  • Version 5.41.3.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 20.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172
  • 5.1.41212.0

Ứng dụng

  • Firefox 43.0.4
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/43.0.4/WINNT/en-US/

Tiện ích mở rộng

  • Adblock Plus 2.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Classic Theme Restorer 1.4.6.1 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Disable HTML5 Fullscreen Alert 2.0.0 (jid1-Duz06d3mQhPItw@jetpack)
  • Double Click Add New Tab 0.0.7.1-signed (DoubleClickAddNewTab@uaSad.addons.mozilla.org)
  • Download Status Bar 12.3.0.1-signed ({6c28e999-e900-4635-a39d-b1ec90ba0c0f})
  • eBay Sidebar for Firefox 3.1.6.1-signed ({62760FD6-B943-48C9-AB09-F99C6FE96088})
  • Flash Video Downloader - YouTube HD Download [4K] 8.4.0 (artur.dubovoy@gmail.com)
  • Gmail Watcher 1.61 (gmailwatcher@sonthakit)
  • Greasemonkey 3.6 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Nuke Anything Enhanced 1.1.1-signed ({1ced4832-f06e-413f-aa14-9eb63ad40ace})
  • PDF Download 3.0.0.2.1-signed ({37E4D8EA-8BDA-4831-8EA1-89053939A250})
  • Shareaholic 3.0.1.1-signed (firefox-extension@shareaholic.com)
  • Twitter App 43.3 ({12b6fdcd-4423-4276-82a3-73fdbff5f7e4})
  • Twitter Disconnect 2.1.2.1-signed (twitter@disconnect.me)
  • YouTube Flash Video Player 43.10 ({f3bd3dd2-2888-44c5-91a2-2caeb33fb898})
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: AMD Radeon R9 200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6810
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 12-23-2015
  • driverDate2:
  • driverVersion: 15.301.1201.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon R9 200 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Không
FredMcD
  • Top 10 Contributor
4247 giải pháp 59409 câu trả lời
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Signature CCGraphBuilder::NoteJSObject

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64


Check the above link.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Signature CCGraphBuilder::NoteJSObject atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ----------- Check the above link. -------- In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.
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Người tạo câu hỏi

All my drivers are up to date. I mentioned that in my original post. I even downloaded the installer again just now to check and every item in the list said it was installed and up to date.

As for the report IDs, here are a few more, but I don't normally submit reports so these are in no way all of them, or even the most recent, since there's at most one per day and most days it crashes multiple times. These go back to late December.

bp-db3557fa-1be1-4ae2-bdc2-e79ae2160115 bp-3facca64-9b4c-4fc8-a3c8-171d62160115 bp-cd3fcebb-91d8-4bc4-af82-cf3952160115 bp-77d57a7e-a8e8-4047-bb84-7d0a92160115 bp-df5b3207-a02c-4669-8270-23b222160115 bp-71ea6da6-23f9-46ac-9b81-4cbd42160115 bp-117ce9c8-7360-4a7a-bcd1-2a5262160115 bp-9cb2235b-7241-453f-a092-3a4882160115 bp-ff5f6560-9433-405e-9a92-69db02160115 bp-2fe4d28b-c5ce-4419-9299-c56172160115 bp-a6ce4984-b8a4-42fd-8df2-a93752160114 bp-6b220aa7-ebbc-4e0b-b7df-af82c2160115

All my drivers are up to date. I mentioned that in my original post. I even downloaded the installer again just now to check and every item in the list said it was installed and up to date. As for the report IDs, here are a few more, but I don't normally submit reports so these are in no way all of them, or even the most recent, since there's at most one per day and most days it crashes multiple times. These go back to late December. bp-db3557fa-1be1-4ae2-bdc2-e79ae2160115 bp-3facca64-9b4c-4fc8-a3c8-171d62160115 bp-cd3fcebb-91d8-4bc4-af82-cf3952160115 bp-77d57a7e-a8e8-4047-bb84-7d0a92160115 bp-df5b3207-a02c-4669-8270-23b222160115 bp-71ea6da6-23f9-46ac-9b81-4cbd42160115 bp-117ce9c8-7360-4a7a-bcd1-2a5262160115 bp-9cb2235b-7241-453f-a092-3a4882160115 bp-ff5f6560-9433-405e-9a92-69db02160115 bp-2fe4d28b-c5ce-4419-9299-c56172160115 bp-a6ce4984-b8a4-42fd-8df2-a93752160114 bp-6b220aa7-ebbc-4e0b-b7df-af82c2160115

Được chỉnh sửa bởi Jatt vào

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Người tạo câu hỏi

Here's the most recent crash, just happened this morning.

bp-ca8f0d0d-27cb-4163-be9a-544602160115

It looks like atidxx32.dll is the culprit, and from Googling it seems like that is related to AMD, but as I said, all my drivers are updated. I've checked that over and over again.

Here's the most recent crash, just happened this morning. bp-ca8f0d0d-27cb-4163-be9a-544602160115 It looks like atidxx32.dll is the culprit, and from Googling it seems like that is related to AMD, but as I said, all my drivers are updated. I've checked that over and over again.
FredMcD
  • Top 10 Contributor
4247 giải pháp 59409 câu trả lời
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bp-ca8f0d0d-27cb-4163-be9a-544602160115

Signature DispatchToTracer

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1191503 REOPENED --- Crash [@ DispatchToTracer<T>(JSTracer*, JSString**, char const*)] ++++++++++++++++++++++++++++++++++++++++++ bp-db3557fa-1be1-4ae2-bdc2-e79ae2160115 bp-3facca64-9b4c-4fc8-a3c8-171d62160115 bp-cd3fcebb-91d8-4bc4-af82-cf3952160115

Signature F1398665248

Process Type plugin Shockwave Flash Version: 20.0.0.235

Attention Sumo's there are 20 related bug reports


Update your Flash Player Version 20.0.0.267
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict. Install the ’’’plugin’’’ only. Not the ’’’active_x’’’.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

bp-ca8f0d0d-27cb-4163-be9a-544602160115 Signature DispatchToTracer atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 This is for Sumo's Related Bugs 1191503 REOPENED --- Crash [@ DispatchToTracer<T>(JSTracer*, JSString**, char const*)] ++++++++++++++++++++++++++++++++++++++++++ bp-db3557fa-1be1-4ae2-bdc2-e79ae2160115 bp-3facca64-9b4c-4fc8-a3c8-171d62160115 bp-cd3fcebb-91d8-4bc4-af82-cf3952160115 Signature F1398665248 Process Type plugin Shockwave Flash Version: 20.0.0.235 Attention Sumo's there are 20 related bug reports --------- Update your Flash Player '''Version 20.0.0.267<br>https://www.adobe.com/products/flashplayer/distribution3.html''' '''Note: Windows users''' should download the ‘’’active_x’’’ for “Internet Explorer,” '''and''' the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox). Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict. Install the ’’’plugin’’’ only. Not the ’’’active_x’’’. See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Được chỉnh sửa bởi FredMcD vào

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Người tạo câu hỏi

I appreciate you trying to help me, but are you even reading my posts other than just looking at the crash reports? From the very beginning and in every post I've said that my drivers are updated. I just checked once again, for probably the 10th time or more, and yes, I have the current versions from both of those links you provided. I confirmed this both by simply comparing the version numbers of the current versions and the ones I have installed, and by clicking every item in the AMD driver installer and seeing that each one said that it was already installed and up to date. I even went ahead and downloaded them and reinstalled the current versions, just in case, both for Flash and AMD, for the second or third time since this problem has started. Who knows: maybe it will help, but I doubt it, or it would have helped the previous times I did this exact thing (like the first time you posted that AMD link, and the first time I said everything was up to date and that I checked again). I'll post here again the next time I crash.

I appreciate you trying to help me, but are you even reading my posts other than just looking at the crash reports? From the very beginning and in every post I've said that my drivers are updated. I just checked once again, for probably the 10th time or more, and yes, I have the current versions from both of those links you provided. I confirmed this both by simply comparing the version numbers of the current versions and the ones I have installed, and by clicking every item in the AMD driver installer and seeing that each one said that it was already installed and up to date. I even went ahead and downloaded them and reinstalled the current versions, just in case, both for Flash and AMD, for the second or third time since this problem has started. Who knows: maybe it will help, but I doubt it, or it would have helped the previous times I did this exact thing (like the first time you posted that AMD link, and the first time I said everything was up to date and that I checked again). I'll post here again the next time I crash.
FredMcD
  • Top 10 Contributor
4247 giải pháp 59409 câu trả lời
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I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.
cor-el
  • Top 10 Contributor
  • Moderator
17479 giải pháp 157955 câu trả lời
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You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Windows Vista and later)<br>https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox *disable hardware acceleration in the Flash plugin<br>https://helpx.adobe.com/flash-player/kb/video-playback-issues.html *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting
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Người tạo câu hỏi

Sigh. I've done all that. I've posted here that I've done all that. Once again, I'm grateful that people are taking the time to try to help me, but if you're not even going to read my posts and are just copy/pasting some standard solution that I've already tried, you're wasting both our time.

Sigh. I've done all that. I've posted here that I've done all that. Once again, I'm grateful that people are taking the time to try to help me, but if you're not even going to read my posts and are just copy/pasting some standard solution that I've already tried, you're wasting both our time.
FredMcD
  • Top 10 Contributor
4247 giải pháp 59409 câu trả lời
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Have you updated your Flash Player? The report showed an old version.

Have you updated your Flash Player? The report showed an old version.
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Người tạo câu hỏi

I'm done. I give up. No more replies or checking this thread from me. I'm pretty sure I've answered that in every single post I've made here. Either you're trolling or you're completely oblivious, and either way, it's apparent I'm not going to get the help I need here.

I'm done. I give up. No more replies or checking this thread from me. I'm pretty sure I've answered that in every single post I've made here. Either you're trolling or you're completely oblivious, and either way, it's apparent I'm not going to get the help I need here.
cor-el
  • Top 10 Contributor
  • Moderator
17479 giải pháp 157955 câu trả lời
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These crash reports are about crashes with the Flash plugin, so something is still wrong with the Flash plugin

bp-db3557fa-1be1-4ae2-bdc2-e79ae2160115
bp-3facca64-9b4c-4fc8-a3c8-171d62160115
bp-cd3fcebb-91d8-4bc4-af82-cf3952160115
These crash reports are about crashes with the Flash plugin, so something is still wrong with the Flash plugin bp-db3557fa-1be1-4ae2-bdc2-e79ae2160115 bp-3facca64-9b4c-4fc8-a3c8-171d62160115 bp-cd3fcebb-91d8-4bc4-af82-cf3952160115