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firefox keeps freezing, window turns white

Được đăng

I've been assuming this is a script problem. It happens on both my laptop and desktop, often on gmail while clicking the down arrow to scroll through an open email dialog box, but not exclusively.

The first thing I did was this from the FAQ A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(B) In the search box above the list, type or paste flash and pause while the list is filtered

(C) Double-click the dom.ipc.plugins.flash.disable-protected-mode preference to switch its value from false to true.

That originally helped. It turned FF from totally unuseable to something that at least functions. But it crashes almost every day. When it does, it is easiest to just ctrl-alt-delete it. Loading it again---it works fine suddenly. It's become a pain, though. There was another FAQ on extending the time to wait for scripts to complete, but that has not helped. There seems to be no point to safe mode. I would really rather not delete my profile and reload everything. Particularly, since I don't think that is the problem.

Win10 - Name: Firefox Version: 43.0.4 Build ID: 20160105164030 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false Extensions:

AniWeather

Version: 0.8.50.1-signed Enabled: true ID: {4176DFF4-4698-11DE-BEEB-45DA55D89593}Name: Classic Theme Restorer Version: 1.4.6.1 Enabled: true ID: ClassicThemeRestorer@ArisT2Noia4dev

Classic Toolbar Buttons Version: 1.4.9.5 Enabled: true ID: CSTBB@NArisT2_Noia4dev

ColorfulTabs Version: 29.7 Enabled: true ID: {0545b830-f0aa-4d7e-8820-50a4629a56fe}

CookieCuller Version: 1.4.1-signed Enabled: true ID: {99B98C2C-7274-45a3-A640-D9DF1A1C8460}

Copy Link Text Version: 1.9.0 Enabled: true ID: copylinktext@brett.zamir

Copy Pure Text Version: 2.0.1.1-signed Enabled: true ID: copy-pure-text@kashiif-gmail.com

DownThemAll! Version: 2.0.18.1-signed.1-let-fixed Enabled: true ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Evernote Web Clipper Version: 6.1 Enabled: true ID: {E0B8C461-F8FB-49b4-8373-FE32E9252800}

Flagfox Version: 5.1.6 Enabled: true ID: {1018e4d6-728f-4b20-ad56-37578a4de76b}

Flash and Video Download Version: 1.79 Enabled: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}

Flash Video Downloader - YouTube HD Download [4K] Version: 8.4.0 Enabled: true


FoxClocks Version: 4.1.4 Enabled: true ID: {d37dc5d0-431d-44e5-8c91-49419370caa1}

Ghostery Version: 5.4.10 Enabled: true

Name: Gmail Notifier (restartless) Version: 0.6.0 Enabled: true ID: jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack

Google translate https Version: 1.1.1-signed Enabled: true ID: jid1-vhLR6vkMUx9csw@jetpack

Image Zoom Version: 0.6.3.1-signed Enabled: true ID: {1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}

Long URL Please Version: 0.5.1.1-signed Enabled: true


McAfee Secure URL Shortener Version: 1.7.1.1-signed Enabled: true ID: jid0-NIEA2hJPrNIdsVQgBgJeKabi1kY@jetpack

Media Sniffer Version: 1.4.10 Enabled: true

Morning Coffee Version: 1.38.1-signed Enabled: true


Save as PDF Version: 1.5.1-signed Enabled: true

Search by Image for Google Version: 1.2.0.1-signed Enabled: true ID: {ab4b5718-3998-4a2c-91ae-18a7c2db513e}

Searchbar Autosizer Version: 3.1.1.1-signed Enabled: true ID: {655397ca-4766-496b-b7a8-3a5b176ee4c2}

Shareaholic Version: 3.0.1.1-signed Enabled: true ID: firefox-extension@shareaholic.com

Tab Mix Plus Version: 0.4.2.0 Enabled: true ID: {dc572301-7619-498c-a57d-39143191b318}

The Addon Bar (restored) Version: 3.2.1-signed Enabled: true ID: the-addon-bar@GeekInTraining-GiT

Thumbnail Zoom Version: 1.4.3.1-signed Enabled: true ID: {E10A6337-382E-4FE6-96DE-936ADC34DD04}

TinyURL Generator Version: 2.6.1.1-signed Enabled: true ID: tinyurl.addon@fast-chat.co.uk

Name: To Google Translate Version: 0.3.1-signed Enabled: true ID: jid1-93WyvpgvxzGATw@jetpack

Name: Troubleshooter Version: 1.1a.1-signed Enabled: true ID: troubleshooter@mozilla.org

Graphics


Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x0a16 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 7-17-2015 Driver Version: 10.18.15.4256 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00081179 Supports Hardware H264 Decoding: No; DXVA2D3D9 crashes detected in the past Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: DXVA2D3D9 video decoding is disabled due to a previous crash. (#5) Error: DXVA2D3D9 video decoding is disabled due to a previous crash. (#6) Error: DXVA2D3D9 video decoding is disabled due to a previous crash. (#7) Error: DXVA2D3D9 video decoding is disabled due to a previous crash. (#8) Error: DXVA2D3D9 video decoding is disabled due to a previous crash. (#9) Error: DXVA2D3D9 video decoding is disabled due to a previous crash.

Important Modified Preferences


accessibility.blockautorefresh: true accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.resume_from_crash: false browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030 browser.startup.homepage: http://netvibes.com browser.startup.homepage_override.buildID: 20160105164030 browser.startup.homepage_override.mstone: 43.0.4 browser.tabs.drawInTitlebar: false browser.tabs.insertRelatedAfterCurrent: false browser.tabs.loadInBackground: false browser.tabs.onTop: false browser.urlbar.suggest.history: false browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.ipc.plugins.flash.disable-protected-mode: true dom.max_script_run_time: 20 dom.mozApps.used: true extensions.lastAppVersion: 43.0.4 font.size.variable.x-western: 18 gfx.crash-guard.d3d11layers.appVersion: 43.0.4 gfx.crash-guard.d3d11layers.deviceID: 0x0a16 gfx.crash-guard.d3d11layers.driverVersion: 10.18.15.4256 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 3 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0a16 gfx.driver-init.driverVersion: 10.18.15.4256 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1446669542 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1451514482 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160105164030 media.gmp-manager.lastCheck: 1452555261 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1452123809 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.nppl: 2 plugin.state.nprndlchromebrowserrecordext: 2 plugin.state.nprndlhtml5videoshim: 2 plugin.state.nprndlpepperflashvideoshim: 2 plugin.state.nprpplugin: 2 print.printer_EPSON_WP-4020_Series.print_bgcolor: false print.printer_EPSON_WP-4020_Series.print_bgimages: false print.printer_EPSON_WP-4020_Series.print_colorspace: print.printer_EPSON_WP-4020_Series.print_command: print.printer_EPSON_WP-4020_Series.print_downloadfonts: false print.printer_EPSON_WP-4020_Series.print_duplex: 13825 print.printer_EPSON_WP-4020_Series.print_edge_bottom: 0 print.printer_EPSON_WP-4020_Series.print_edge_left: 0 print.printer_EPSON_WP-4020_Series.print_edge_right: 0 print.printer_EPSON_WP-4020_Series.print_edge_top: 0 print.printer_EPSON_WP-4020_Series.print_evenpages: true print.printer_EPSON_WP-4020_Series.print_footercenter: print.printer_EPSON_WP-4020_Series.print_footerleft: &PT print.printer_EPSON_WP-4020_Series.print_footerright: &D print.printer_EPSON_WP-4020_Series.print_headercenter: print.printer_EPSON_WP-4020_Series.print_headerleft: &T print.printer_EPSON_WP-4020_Series.print_headerright: &U print.printer_EPSON_WP-4020_Series.print_in_color: true print.pr

I've been assuming this is a script problem. It happens on both my laptop and desktop, often on gmail while clicking the down arrow to scroll through an open email dialog box, but not exclusively. The first thing I did was this from the FAQ A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful. (B) In the search box above the list, type or paste flash and pause while the list is filtered (C) Double-click the dom.ipc.plugins.flash.disable-protected-mode preference to switch its value from false to true. That originally helped. It turned FF from totally unuseable to something that at least functions. But it crashes almost every day. When it does, it is easiest to just ctrl-alt-delete it. Loading it again---it works fine suddenly. It's become a pain, though. There was another FAQ on extending the time to wait for scripts to complete, but that has not helped. There seems to be no point to safe mode. I would really rather not delete my profile and reload everything. Particularly, since I don't think that is the problem. Win10 - Name: Firefox Version: 43.0.4 Build ID: 20160105164030 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false Extensions: AniWeather Version: 0.8.50.1-signed Enabled: true ID: {4176DFF4-4698-11DE-BEEB-45DA55D89593}Name: Classic Theme Restorer Version: 1.4.6.1 Enabled: true ID: ClassicThemeRestorer@ArisT2Noia4dev Classic Toolbar Buttons Version: 1.4.9.5 Enabled: true ID: CSTBB@NArisT2_Noia4dev ColorfulTabs Version: 29.7 Enabled: true ID: {0545b830-f0aa-4d7e-8820-50a4629a56fe} CookieCuller Version: 1.4.1-signed Enabled: true ID: {99B98C2C-7274-45a3-A640-D9DF1A1C8460} Copy Link Text Version: 1.9.0 Enabled: true ID: copylinktext@brett.zamir Copy Pure Text Version: 2.0.1.1-signed Enabled: true ID: copy-pure-text@kashiif-gmail.com DownThemAll! Version: 2.0.18.1-signed.1-let-fixed Enabled: true ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8} Evernote Web Clipper Version: 6.1 Enabled: true ID: {E0B8C461-F8FB-49b4-8373-FE32E9252800} Flagfox Version: 5.1.6 Enabled: true ID: {1018e4d6-728f-4b20-ad56-37578a4de76b} Flash and Video Download Version: 1.79 Enabled: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a} Flash Video Downloader - YouTube HD Download [4K] Version: 8.4.0 Enabled: true FoxClocks Version: 4.1.4 Enabled: true ID: {d37dc5d0-431d-44e5-8c91-49419370caa1} Ghostery Version: 5.4.10 Enabled: true Name: Gmail Notifier (restartless) Version: 0.6.0 Enabled: true ID: jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack Google translate https Version: 1.1.1-signed Enabled: true ID: jid1-vhLR6vkMUx9csw@jetpack Image Zoom Version: 0.6.3.1-signed Enabled: true ID: {1A2D0EC4-75F5-4c91-89C4-3656F6E44B68} Long URL Please Version: 0.5.1.1-signed Enabled: true McAfee Secure URL Shortener Version: 1.7.1.1-signed Enabled: true ID: jid0-NIEA2hJPrNIdsVQgBgJeKabi1kY@jetpack Media Sniffer Version: 1.4.10 Enabled: true Morning Coffee Version: 1.38.1-signed Enabled: true Save as PDF Version: 1.5.1-signed Enabled: true Search by Image for Google Version: 1.2.0.1-signed Enabled: true ID: {ab4b5718-3998-4a2c-91ae-18a7c2db513e} Searchbar Autosizer Version: 3.1.1.1-signed Enabled: true ID: {655397ca-4766-496b-b7a8-3a5b176ee4c2} Shareaholic Version: 3.0.1.1-signed Enabled: true ID: firefox-extension@shareaholic.com Tab Mix Plus Version: 0.4.2.0 Enabled: true ID: {dc572301-7619-498c-a57d-39143191b318} The Addon Bar (restored) Version: 3.2.1-signed Enabled: true ID: the-addon-bar@GeekInTraining-GiT Thumbnail Zoom Version: 1.4.3.1-signed Enabled: true ID: {E10A6337-382E-4FE6-96DE-936ADC34DD04} TinyURL Generator Version: 2.6.1.1-signed Enabled: true ID: tinyurl.addon@fast-chat.co.uk Name: To Google Translate Version: 0.3.1-signed Enabled: true ID: jid1-93WyvpgvxzGATw@jetpack Name: Troubleshooter Version: 1.1a.1-signed Enabled: true ID: troubleshooter@mozilla.org Graphics -------- Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x0a16 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 7-17-2015 Driver Version: 10.18.15.4256 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00081179 Supports Hardware H264 Decoding: No; DXVA2D3D9 crashes detected in the past Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: DXVA2D3D9 video decoding is disabled due to a previous crash. (#5) Error: DXVA2D3D9 video decoding is disabled due to a previous crash. (#6) Error: DXVA2D3D9 video decoding is disabled due to a previous crash. (#7) Error: DXVA2D3D9 video decoding is disabled due to a previous crash. (#8) Error: DXVA2D3D9 video decoding is disabled due to a previous crash. (#9) Error: DXVA2D3D9 video decoding is disabled due to a previous crash. Important Modified Preferences ------------------------------ accessibility.blockautorefresh: true accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.resume_from_crash: false browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030 browser.startup.homepage: http://netvibes.com browser.startup.homepage_override.buildID: 20160105164030 browser.startup.homepage_override.mstone: 43.0.4 browser.tabs.drawInTitlebar: false browser.tabs.insertRelatedAfterCurrent: false browser.tabs.loadInBackground: false browser.tabs.onTop: false browser.urlbar.suggest.history: false browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.ipc.plugins.flash.disable-protected-mode: true dom.max_script_run_time: 20 dom.mozApps.used: true extensions.lastAppVersion: 43.0.4 font.size.variable.x-western: 18 gfx.crash-guard.d3d11layers.appVersion: 43.0.4 gfx.crash-guard.d3d11layers.deviceID: 0x0a16 gfx.crash-guard.d3d11layers.driverVersion: 10.18.15.4256 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 3 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0a16 gfx.driver-init.driverVersion: 10.18.15.4256 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1446669542 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1451514482 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160105164030 media.gmp-manager.lastCheck: 1452555261 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1452123809 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.nppl: 2 plugin.state.nprndlchromebrowserrecordext: 2 plugin.state.nprndlhtml5videoshim: 2 plugin.state.nprndlpepperflashvideoshim: 2 plugin.state.nprpplugin: 2 print.printer_EPSON_WP-4020_Series.print_bgcolor: false print.printer_EPSON_WP-4020_Series.print_bgimages: false print.printer_EPSON_WP-4020_Series.print_colorspace: print.printer_EPSON_WP-4020_Series.print_command: print.printer_EPSON_WP-4020_Series.print_downloadfonts: false print.printer_EPSON_WP-4020_Series.print_duplex: 13825 print.printer_EPSON_WP-4020_Series.print_edge_bottom: 0 print.printer_EPSON_WP-4020_Series.print_edge_left: 0 print.printer_EPSON_WP-4020_Series.print_edge_right: 0 print.printer_EPSON_WP-4020_Series.print_edge_top: 0 print.printer_EPSON_WP-4020_Series.print_evenpages: true print.printer_EPSON_WP-4020_Series.print_footercenter: print.printer_EPSON_WP-4020_Series.print_footerleft: &PT print.printer_EPSON_WP-4020_Series.print_footerright: &D print.printer_EPSON_WP-4020_Series.print_headercenter: print.printer_EPSON_WP-4020_Series.print_headerleft: &T print.printer_EPSON_WP-4020_Series.print_headerright: &U print.printer_EPSON_WP-4020_Series.print_in_color: true print.pr

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.13
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Citrix Online App Detector Plugin
  • Version 5.41.3.0
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealTimes Download Plugin
  • Shockwave Flash 20.0 r0
  • 5.1.40728.0
  • VLC media player Web Plugin

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

Thông tin chi tiết

FredMcD
  • Top 10 Contributor
4248 giải pháp 59438 câu trả lời
Được đăng

What were you and Firefox doind at the time? One one web site, several, many?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
What were you and Firefox doind at the time? One one web site, several, many? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Người tạo câu hỏi

FredMcD said

What were you and Firefox doind at the time? One one web site, several, many?

often on gmail while clicking the down arrow to scroll through an open email dialog box, but not exclusively. In other words, it happens in various places. Gmail is the most frequent of late.

It is also a start-up problem. Clicking on a tab immediately after the browser loads often makes the screen go white and freeze. That is more likely to go away if I wait than things like the gmail issue. They might not be the same issue.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

Safe Mode has little information to give because the problem is intermittent and not readily duplicated. Unless I use the browser constantly in Safe Mode, it is hard to tell. For instance, as noted, after scrolling with the down arrow button in gmail causes a problem, I force a close of the browser and restart it. I do the same thing and everything is fine.

While still in Safe Mode, Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type about:crashes<enter>. Note: If any reports do not

I have no crash reports on my desktop since March, 2015, which would not encompass the present issues or the upgrade to Win 10. Apparently FF does not save reports when I force a close. My laptop is only a few months old, but it shows no crash reports at all. Perhaps I need to enable something. I will do that now for future reference.

''FredMcD [[#answer-829809|said]]'' <blockquote> What were you and Firefox doind at the time? One one web site, several, many? </blockquote> often on gmail while clicking the down arrow to scroll through an open email dialog box, but not exclusively. In other words, it happens in various places. Gmail is the most frequent of late. It is also a start-up problem. Clicking on a tab immediately after the browser loads often makes the screen go white and freeze. That is more likely to go away if I wait than things like the gmail issue. They might not be the same issue. <blockquote> Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? </blockquote> Safe Mode has little information to give because the problem is intermittent and not readily duplicated. Unless I use the browser constantly in Safe Mode, it is hard to tell. For instance, as noted, after scrolling with the down arrow button in gmail causes a problem, I force a close of the browser and restart it. I do the same thing and everything is fine. <blockquote> While still in Safe Mode, Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not</blockquote> I have no crash reports on my desktop since March, 2015, which would not encompass the present issues or the upgrade to Win 10. Apparently FF does not save reports when I force a close. My laptop is only a few months old, but it shows no crash reports at all. Perhaps I need to enable something. I will do that now for future reference.

Được chỉnh sửa bởi monsieurms vào

FredMcD
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Okay, try these out, please;

Do you have NVidia’s network access manager or Forceware Network Manager software installed? Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update


Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart Firefox. Are there any problems?

Okay, try these out, please; Do you have NVidia’s network access manager or Forceware Network Manager software installed? Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update ----------- Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Then restart Firefox. Are there any problems?

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I've turned that off. I'll give that a try and see what happens over the next week or so. Thanks.

I've turned that off. I'll give that a try and see what happens over the next week or so. Thanks.

Người tạo câu hỏi

Ok, the intermittent problem now returned. Crash report as follows: bp-df4a2958-ff57-45fe-bd64-1003a2160112

Ok, the intermittent problem now returned. Crash report as follows: bp-df4a2958-ff57-45fe-bd64-1003a2160112
FredMcD
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Product Firefox Version 38.0.1 Build ID 20150513174244 Release Channel release OS Windows NT OS Version 6.3.9600

Signature hang | NtClose

Process Type plugin Filename: NPSWF32_17_0_0_188.dll


Security Issue: Update your Flash Player Version 20.0.0.267
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Product Firefox Version 38.0.1 Build ID 20150513174244 Release Channel release OS Windows NT OS Version 6.3.9600 Signature hang | NtClose Process Type plugin Filename: NPSWF32_17_0_0_188.dll -------------- Security Issue: Update your Flash Player '''Version 20.0.0.267<br>https://www.adobe.com/products/flashplayer/distribution3.html''' '''Note: Windows users''' should download the ‘’’active_x’’’ for “Internet Explorer,” '''and''' the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox). Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict. See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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I believe I have the latest drivers---AMD just updated on my desktop last week.

I'm not sure I understand this: "Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict."

Should I install Adobe flash...or not?

I believe I have the latest drivers---AMD just updated on my desktop last week. I'm not sure I understand this: "Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict." Should I install Adobe flash...or not?
FredMcD
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Yes, I should fix that. Install the ‘’’plugin’’’ only. Not the ‘’’active_x’’’.

Yes, I should fix that. Install the ‘’’plugin’’’ only. Not the ‘’’active_x’’’.

Người tạo câu hỏi

Everything seems to help a bit in terms of making freezing less frequent, but nothing actually solves the problem. Was on my portal (netvibes) today. Click down arrow on my keyboard.....the "busy" icon started whirling. I touched the screen. Turned all white. At that point, there is no choice but to ctrl-alt-del and restart. Worked fine on restart. Shrug

Everything seems to help a bit in terms of making freezing less frequent, but nothing actually solves the problem. Was on my portal (netvibes) today. Click down arrow on my keyboard.....the "busy" icon started whirling. I touched the screen. Turned all white. At that point, there is no choice but to ctrl-alt-del and restart. Worked fine on restart. Shrug
FredMcD
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How often is the problem?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

How often is the problem? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there?
cor-el
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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 ---- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Người tạo câu hỏi

FredMcD said

How often is the problem? Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

About twice a week.

--I saw the other post on malware and what not. I run AVG and Malware Bytes now. Since the problem happens sometimes on the laptop, sometimes on the desktop, I doubt I'm infected. I suspect it is more of a script or java problem. But I just can't seem to eradicate it.

''FredMcD [[#answer-837017|said]]'' <blockquote> How often is the problem? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? </blockquote> About twice a week. --I saw the other post on malware and what not. I run AVG and Malware Bytes now. Since the problem happens sometimes on the laptop, sometimes on the desktop, I doubt I'm infected. I suspect it is more of a script or java problem. But I just can't seem to eradicate it.
FredMcD
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Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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I have all my AV programs on auto scan, including AVG and Malware Bytes. I am not infected. I ran another scan just to be sure. No issues.

OTOH, it just happened again on the laptop and it came with an error message this time (after 44 upgrade) offering to let me debug a script. It's a longstanding script issue.

I have all my AV programs on auto scan, including AVG and Malware Bytes. I am not infected. I ran another scan just to be sure. No issues. OTOH, it just happened again on the laptop and it came with an error message this time (after 44 upgrade) offering to let me debug a script. It's a longstanding script issue.
cor-el
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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "3-bar Menu button/Tools > Add-ons > Plugins" page.

  • plugins are not affected by Firefox Safe Mode
You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "3-bar Menu button/Tools > Add-ons > Plugins" page. *plugins are not affected by Firefox Safe Mode