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Can't upload files to various sites

Được đăng

Recently I have become unable to upload my audio files to sites like youtube and sendspace. Files also fail to upload with email attachments. Uploads suddenly stopped working a few weeks ago. I have a Dell Inspiron with Vista Home Basic. Could a recent update on Firefox be incompatible with Vista or something like that? Like I said up until about 10 days ago everything was working fine. Would appreciate any help.


Thanks

Lincoln

Recently I have become unable to upload my audio files to sites like youtube and sendspace. Files also fail to upload with email attachments. Uploads suddenly stopped working a few weeks ago. I have a Dell Inspiron with Vista Home Basic. Could a recent update on Firefox be incompatible with Vista or something like that? Like I said up until about 10 days ago everything was working fine. Would appreciate any help. Thanks Lincoln

Giải pháp được chọn

hi Lincoln, are you running "trusteer" software on your device by chance? it has been identified as a cause for many upload issues recently... see https://support.mozilla.org/en-US/questions/1102907 for example.

Đọc câu trả lời này trong ngữ cảnh 0

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.16
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • McAfee MSC FF plugin DLL
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • Shockwave Flash 20.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Ứng dụng

  • Firefox 43.0.4
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.0; rv:43.0) Gecko/20100101 Firefox/43.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/43.0.4/WINNT/en-US/

Tiện ích mở rộng

  • McAfee SiteAdvisor 3.7.2 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (không hoạt động)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: Intel(R) G33/G31 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x29c2
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 020d1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'7.1500.1000.1666']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23845
  • driverDate: 2-11-2008
  • driverDate2:
  • driverVersion: 7.14.10.1437
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'7.1500.1000.1666']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRendererMessage: [u'tryNewerDriver', u'7.1500.1000.1666']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Không
philipp
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5306 giải pháp 23424 câu trả lời
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Giải pháp được chọn

hi Lincoln, are you running "trusteer" software on your device by chance? it has been identified as a cause for many upload issues recently... see https://support.mozilla.org/en-US/questions/1102907 for example.

hi Lincoln, are you running "trusteer" software on your device by chance? it has been identified as a cause for many upload issues recently... see https://support.mozilla.org/en-US/questions/1102907 for example.

Người tạo câu hỏi

Thanks Philipp I appreciate your help and yes I am running trusteer. Will try to disable it and see if that's the my problem. Will post the results.

Thanks again

Thanks Philipp I appreciate your help and yes I am running trusteer. Will try to disable it and see if that's the my problem. Will post the results. Thanks again
philipp
  • Top 25 Contributor
  • Moderator
5306 giải pháp 23424 câu trả lời
Được đăng

how did it go?

how did it go?

Người tạo câu hỏi

we had a death in the family (funeral was yesterday) so I was just getting back to this issue today actually when I saw your email (timely coincidence) ... thanks for checking back and will let you know something by days end

we had a death in the family (funeral was yesterday) so I was just getting back to this issue today actually when I saw your email (timely coincidence) ... thanks for checking back and will let you know something by days end

Người tạo câu hỏi

hello Philipp ... disabling trusteer did in fact solve my upload problem as you advised ... thanks a million!

I guess for now I will just disable trusteer when I need to upload something ... maybe at some point I will again be able upload with trusteer turned on ... or maybe not since the day I will have to abandon Vista is probably fast approaching ... are those with more up to date operating systems reporting this issue as well ?

hello Philipp ... disabling trusteer did in fact solve my upload problem as you advised ... thanks a million! I guess for now I will just disable trusteer when I need to upload something ... maybe at some point I will again be able upload with trusteer turned on ... or maybe not since the day I will have to abandon Vista is probably fast approaching ... are those with more up to date operating systems reporting this issue as well ?
philipp
  • Top 25 Contributor
  • Moderator
5306 giải pháp 23424 câu trả lời
Được đăng

sorry for the loss in your family & thanks for reporting back! yes, we are seeing reports on all different operating systems about this (windows vista-10, os x) unfortunately. i'm trying to raise the profile of this issue internally and hope that we can do some outreach to trusteer as well. so hopefully they can fix that as part of one of their updates...

sorry for the loss in your family & thanks for reporting back! yes, we are seeing reports on all different operating systems about this (windows vista-10, os x) unfortunately. i'm trying to raise the profile of this issue internally and hope that we can do some outreach to trusteer as well. so hopefully they can fix that as part of one of their updates...

Người tạo câu hỏi

Thanks for your condolences ... and again thanks to you and mozilla support for saving me considerable frustration in solving this. Can I contribute a few bucks towards the site's upkeep? ... didn't see a link for this or maybe I missed it.

Thanks for your condolences ... and again thanks to you and mozilla support for saving me considerable frustration in solving this. Can I contribute a few bucks towards the site's upkeep? ... didn't see a link for this or maybe I missed it.
philipp
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  • Moderator
5306 giải pháp 23424 câu trả lời
Được đăng

i don't think that this is necessary at all, but if you really really wished to support mozilla with a few bucks you could do so at https://donate.mozilla.org

cheers, philipp

i don't think that this is necessary at all, but if you really really wished to support mozilla with a few bucks you could do so at https://donate.mozilla.org cheers, philipp

Người tạo câu hỏi

OK I found a mailing address for contributions and will be able to make a small donation promptly. Best wishes ... Lincoln


   Mozilla Foundation
   331 E. Evelyn Ave
   Mountain View, CA 94041
   USA
OK I found a mailing address for contributions and will be able to make a small donation promptly. Best wishes ... Lincoln Mozilla Foundation 331 E. Evelyn Ave Mountain View, CA 94041 USA
philipp
  • Top 25 Contributor
  • Moderator
5306 giải pháp 23424 câu trả lời
Được đăng

hi again, we have heard back from trusteer and they are deploying a fix for this issue now (that's in version 3.5.1507.104 of their program). so ideally the problem may already be solved...

hi again, we have heard back from trusteer and they are deploying a fix for this issue now (that's in version 3.5.1507.104 of their program). so ideally the problem may already be solved...

Người tạo câu hỏi

Thanks Philipp, that's wonderful !

Thanks Philipp, that's wonderful !