Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Firefox 43 and every update after 43.0 crashes and I can relaunch the browser. I currently use Mac OS X 10.11.2 El Captain

  • 7 trả lời
  • 1 gặp vấn đề này
  • 23 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

I have problems with slow website launching. Every so often my browser will crash and I get the crash report. I can restart the browser and it works fine again.

I have problems with slow website launching. Every so often my browser will crash and I get the crash report. I can restart the browser and it works fine again.

Tất cả các câu trả lời (7)

more options

What website(s) are you talking about?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

All my crash reports have BP in front of the numbers. so Can I still give you my crash reports even if they have BP in front of the numbers?

more options

FredMcD said

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
more options

bp-f8d61e04-212c-4d0f-822b-9f5802160114

bp-d0d31caa-0979-4f26-9e0f-38fdc2160114

bp-dba78e2c-b122-4be8-8a9f-d8fdd2160108

bp-1e4cbf14-617f-4a6a-8e2e-226b52160102

bp-dc493ee3-dab9-41bd-b09d-6a1ec2160101

more options

bp-dba78e2c-b122-4be8-8a9f-d8fdd2160108

Signature libsystem_kernel.dylib

libGPUSupportMercury.dylib

libsystem_kernel.dylib =  ? Word for Mac

libc++.1.dylib = uTorrent ? User Have Reported Problems With This

libsystem_notify.dylib = unknown

libobjc.A.dylib =  ? Word for Mac http://support.microsoft.com/kb/2693802/en-us

libsystem_platform.dylib = unknown

libGL.dylib = unknown

libsystem_malloc.dylib = unknown Mac ?

libsystem_c.dylib = ? Word for Mac

libdispatch.dylib =  ? Word for Mac

libsystem_pthread.dylib =  ? Word for Mac

more options

bp-d0d31caa-0979-4f26-9e0f-38fdc2160114

Signature EMPTY: no crashing thread identified

This is for Sumo's Related Bugs 1219672 NEW --- [meta] e10s related ShutDownKill parent side abort of the content process

1113145 NEW --- FF don't try to download a +5GB .out file from a ftp and instead tries to load the file to display it and then crash

945328 RESOLVED WORKSFORME Firefox 25.0.1 Crash Report [@ EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER ], WinDbg logs

837835 RESOLVED INCOMPLETE increase in crashes with EMPTY dumps in Firefox 19 and 20 cycles

711568 RESOLVED WONTFIX Crash [@ EMPTY: no crashing thread identified; corrupt dump ] & [ERROR_NO_MINIDUMP_HEADER] (unactionable)


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

more options

You can try to disable hardware acceleration in Firefox.

  • Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting (Firefox > Quit Firefox).