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Firefox crashes

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Started Dec 27. Firefox process doesn't close, hangs and then crashes. Still crashes after refreshing firefox, crashes in safe mode and crashes with hardware acceleration off. Crash Reason EXCEPTION_BREAKPOINT Seem to always be: IPSEng32.dll bp-bc412cd6-4c5e-435d-b5f3-0a3742160104 bp-0c93dcf3-1c51-47f8-a0f8-02f012151228 bp-b8f2ddca-7598-4fd5-af0a-575052160103 thanks

Started Dec 27. Firefox process doesn't close, hangs and then crashes. Still crashes after refreshing firefox, crashes in safe mode and crashes with hardware acceleration off. Crash Reason EXCEPTION_BREAKPOINT Seem to always be: IPSEng32.dll bp-bc412cd6-4c5e-435d-b5f3-0a3742160104 bp-0c93dcf3-1c51-47f8-a0f8-02f012151228 bp-b8f2ddca-7598-4fd5-af0a-575052160103 thanks

Được chỉnh sửa bởi cor-el vào

Giải pháp được chọn

The crash reports are a shutdown hang where Firefox takes too long to close down and a crash is forced.

  • Firefox 43.0.1 Crash Report [@ shutdownhang | RtlIsThreadWithinLoaderCallout | PR_Lock | mozilla::places::History::Shutdown ]

You can check for problems with the places.sqlite database (bookmarks, history) in the Firefox profile folder.

See also:

If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

You can use this button to go to the current Firefox profile folder:


You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page.

  • plugins are not affected by Firefox Safe Mode

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

  • "3-bar" menu button > Exit (Power button)
  • Windows: File > Exit
  • Mac: Firefox > Quit Firefox
  • Linux: File > Quit

See also:

Đọc câu trả lời này trong ngữ cảnh 0

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Google Update
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 20.0 r0
  • 5.1.40416.0
  • VLC media player Web Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Ứng dụng

  • Firefox 43.0.3
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/43.0.3/WINNT/en-US/

Tiện ích mở rộng

  • Googlebar Lite 5.0.6.1-signed ({79c50f9a-2ffe-4ee0-8a37-fae4f5dacd4f})
  • Open GMail with toolbar button 1.0.1.1-signed (gmail@borsosfisoft.com)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (không hoạt động)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (không hoạt động)
  • Norton Identity Safe 2015.5.6.86 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: ATI Radeon HD 4350
  • adapterDescription2:
  • adapterDeviceID: 0x954f
  • adapterDeviceID2:
  • adapterDrivers: atiu9p64 aticfx64 atiu9pag aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 16131462
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23200
  • driverDate: 3-10-2010
  • driverDate2:
  • driverVersion: 8.712.1.0
  • driverVersion2:
  • info: {u'AzureContentBackend': u'cairo', u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4350 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Không
FredMcD
  • Top 10 Contributor
4245 giải pháp 59390 câu trả lời
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Signature shutdownhang

IPSEng32.dll = Symantec Intrusion Detection


From what I have been reading from other posts on this forum, the issue may be caused by the clear history settings. It was suppose to have been fixed in v30.

Type about:preferences#privacy<enter> in the address bar.

The button next to History, select Use Custom Settings.

At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.

Signature shutdownhang IPSEng32.dll = Symantec Intrusion Detection ------------ From what I have been reading from other posts on this forum, the issue may be caused by the clear history settings. It was suppose to have been fixed in v30. Type '''about:preferences#privacy'''<enter> in the address bar. The button next to '''History,''' select '''Use Custom Settings'''. At the bottom of the page, turn on '''Clear History When Firefox Closes.''' At the far right, press the '''Settings''' button. Turn on ONLY '''Cache''' and '''Form And Search History''' leaving the others off.
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Người tạo câu hỏi

That didn't do it. I also tried turning off Firefox cleanup in Norton Internet Security and that didn't do it either.

The latest crash report: https://crash-stats.mozilla.com/report/index/bp-3f52ee03-e407-47e7-bcf3-51cd12160106

The ISPSEng32.dll is in two seemingly identical (though labeled with two different dates) folders in the IPSDefs folder under the Norton Data-Definitions folders. The other 10 folders within the Definitions folder only have one date labeled folder. Can I try just getting rid of the older folder that ISPSEng32.dll is in, or will that just screw up N.I.S.? thanks again

That didn't do it. I also tried turning off Firefox cleanup in Norton Internet Security and that didn't do it either. The latest crash report: https://crash-stats.mozilla.com/report/index/bp-3f52ee03-e407-47e7-bcf3-51cd12160106 The ISPSEng32.dll is in two seemingly identical (though labeled with two different dates) folders in the IPSDefs folder under the Norton Data-Definitions folders. The other 10 folders within the Definitions folder only have one date labeled folder. Can I try just getting rid of the older folder that ISPSEng32.dll is in, or will that just screw up N.I.S.? thanks again
cor-el
  • Top 10 Contributor
  • Moderator
17467 giải pháp 157839 câu trả lời
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Giải pháp được chọn

The crash reports are a shutdown hang where Firefox takes too long to close down and a crash is forced.

  • Firefox 43.0.1 Crash Report [@ shutdownhang | RtlIsThreadWithinLoaderCallout | PR_Lock | mozilla::places::History::Shutdown ]

You can check for problems with the places.sqlite database (bookmarks, history) in the Firefox profile folder.

See also:

If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

You can use this button to go to the current Firefox profile folder:


You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page.

  • plugins are not affected by Firefox Safe Mode

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

  • "3-bar" menu button > Exit (Power button)
  • Windows: File > Exit
  • Mac: Firefox > Quit Firefox
  • Linux: File > Quit

See also:

The crash reports are a shutdown hang where Firefox takes too long to close down and a crash is forced. *Firefox 43.0.1 Crash Report [@ shutdownhang | RtlIsThreadWithinLoaderCallout | PR_Lock | mozilla::places::History::Shutdown ] You can check for problems with the <b>places.sqlite</b> database (bookmarks, history) in the Firefox profile folder. *Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/ See also: *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder. You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox ---- You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page. *plugins are not affected by Firefox Safe Mode Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar. *"3-bar" menu button > Exit (Power button) *Windows: File > Exit *Mac: Firefox > Quit Firefox *Linux: File > Quit See also: *"Hang at exit": http://kb.mozillazine.org/Firefox_hangs *"Firefox hangs when you quit it": https://support.mozilla.org/kb/Firefox+hangs
FredMcD
  • Top 10 Contributor
4245 giải pháp 59390 câu trả lời
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As a test, disable the Norton Add-on.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

As a test, disable the Norton Add-on. Type '''about:addons'''<enter> in the address bar to open the '''Add-ons Manager.''' Hot key; '''<Control>''(Mac=<Command>)'' <Shift> A)'''
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Người tạo câu hỏi

I thought after running Places Maintenance that it might be fixed, I was able to close Firefox 3 times in a row without hanging/crashing but then it came back. I deleted the places.sqlite files from the current profiles folder and have closed it down a couple of times with out the hang/crash so maybe that will work? I haven't had the Norton Identity Safe enabled. thanks

I thought after running Places Maintenance that it might be fixed, I was able to close Firefox 3 times in a row without hanging/crashing but then it came back. I deleted the places.sqlite files from the current profiles folder and have closed it down a couple of times with out the hang/crash so maybe that will work? I haven't had the Norton Identity Safe enabled. thanks
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Người tạo câu hỏi

A couple of days later it looks like deleting the places.sqlite files solved the issue. No hangups or crashes since then. thanks

A couple of days later it looks like deleting the places.sqlite files solved the issue. No hangups or crashes since then. thanks