Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Recaptch does not appear to display

  • 6 trả lời
  • 1 gặp vấn đề này
  • 19 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

more options

Recaptchas do not appear the little box you have to click to say I'm not a robot does not appear and it seems that the concensus is to upgrade my java to the current release.

That would be fine but im running a 32bit XP system and java no longer provides updates for 32bit systems.

My video drivers are up to date.

Internet explorer displays them correctly despite the old version of java so this is a firefox only problem.

the little icon to the left of the address is a green padlock which should mean that none of the info being loaded is from an insecure source so firefox should not be blocking anything.

Any help or advice would be appreciated.

All Replies (6)

more options

¡Hola!

Could you please give us the URL (a.k.a. address) of said "Recaptchas"?

Please uninstall Java unless you specifically need it for anything, if you do need it, please make sure to get the latest version from http://java.com/en/download/uninstallapplet.jsp

¡Gracias!

more options

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 65 Release date October 20, 2015

more options

Java and JavaScript are different languages. To avoid confusion, see:


Recaptchas are loaded from the Google server, so if you do not see them then you may have a content blocker active (Firefox extension or security software).

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
more options

Tried all of the things on your list cor-el and still appears broken in safe mode with extensions disabled and cookies and cash cleared. The page with the recaptcha apears to hang with the blue rotating circle turning saying it is connected to cdnjs.cloudflare.com

As I have said I cannot install the latest Java as they no longer do updates which are compatible with XP 32bit operating systems.

more options

I also have this problem and installing the latest version of Java does not solve the problem

more options

I've called the big guys to help you. Good luck.