X
Nhấn vào đây để đến phiên bản di động của trang web.

Diễn đàn trợ giúp

Firefox application menu isn't working on OS X

Được đăng

If I try to click any item on the Firefox application menu (such as About, Preferences, or Quit), it just doesn't work. It seems to only happen after opening and closing windows. This is frustrating since I can only quit Firefox by using the dock menu or the red quit button on the menu. This issue starting happening today after I upgraded to 41.0.

Firefox 41.0 OS X 10.10.5 "Yosemite" Disabling add-ons makes no difference. I've tried refreshing Firefox and restarting my computer.

If I try to click any item on the Firefox application menu (such as About, Preferences, or Quit), it just doesn't work. It seems to only happen after opening and closing windows. This is frustrating since I can only quit Firefox by using the dock menu or the red quit button on the menu. This issue starting happening today after I upgraded to 41.0. Firefox 41.0 OS X 10.10.5 "Yosemite" Disabling add-ons makes no difference. I've tried refreshing Firefox and restarting my computer.

Giải pháp được chọn

I removed the plist file, repaired disk permissions, and restarted my computer. Didn't fix the issue. I decided to try downloading a fresh copy of Firefox, but that didn't help either. I tried a refresh again, but that still didn't help.

Finally, after trying many different things, I think I discovered the source of the problem: a conflict between the new tracking protection feature (even if it's disabled) in Firefox 41.0 and uBlock Origin (an extension). Oddly, just disabling the extension is not enough to fix the problem: the browser also has to be restarted.

I still don't have any idea why this is happening, but I've decided to disable and remove uBlock Origin since tracking protection provides essentially the same thing.

Thank you both for trying to help!

Đọc câu trả lời này trong ngữ cảnh 3

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 19.0 r0
  • Copyright © 2002-2015 VLC authors and VideoLANhttp://www.videolan.org

Ứng dụng

  • Firefox 41.0
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:41.0) Gecko/20100101 Firefox/41.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/41.0/Darwin/en-US/

Tiện ích mở rộng

  • uBlock Origin 1.1.1 (uBlock0@raymondhill.net)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription:
  • adapterDeviceID: 0x0126
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Không
FredMcD
  • Top 10 Contributor
4306 giải pháp 60455 câu trả lời
Được đăng

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Câu trả lời hữu ích

Thanks for the suggestion. I tried starting my computer in Safe Mode, but the same problem still happens.

Fortunately, I think I narrowed down the steps to reproduce:

  1. Open Firefox (the menu is still working)
  2. Navigate to a website, such as mozilla.org (the menu is still working)
  3. Close the window (the menu stops working at this point)
Thanks for the suggestion. I tried starting my computer in Safe Mode, but the same problem still happens. Fortunately, I think I narrowed down the steps to reproduce: # Open Firefox (the menu is still working) # Navigate to a website, such as mozilla.org (the menu is still working) # Close the window (the menu stops working at this point)
FredMcD
  • Top 10 Contributor
4306 giải pháp 60455 câu trả lời
Được đăng

Closing a window, or closing Firefox?


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Closing a window, or closing Firefox? In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Người tạo câu hỏi

I can close the window just fine. It's quitting Firefox (the application) that is the problem. On OS X, unlike Windows, there is a distinction between the two. I've attached a screenshot that shows which menu I'm talking about.

There's only one crash report, but it's from a while ago and doesn't seem relevant. Here it is anyway: https://crash-stats.mozilla.com/report/index/01c2286f-afe4-4487-962f-682452150923

I can close the window just fine. It's quitting Firefox (the application) that is the problem. On OS X, unlike Windows, there is a distinction between the two. I've attached a screenshot that shows which menu I'm talking about. There's only one crash report, but it's from a while ago and doesn't seem relevant. Here it is anyway: https://crash-stats.mozilla.com/report/index/01c2286f-afe4-4487-962f-682452150923
cor-el
  • Top 10 Contributor
  • Moderator
17679 giải pháp 159899 câu trả lời
Được đăng

Try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist)

Try to repair the disk permissions:

Try to remove the Firefox plist file (org.mozilla.firefox.plist). *http://www.macfixit.com/article.php?story=20060606082246983 How .plist files become corrupt and troubleshooting the results Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist) Try to repair the disk permissions: *http://thexlab.com/faqs/repairprocess.html

Giải pháp được chọn

I removed the plist file, repaired disk permissions, and restarted my computer. Didn't fix the issue. I decided to try downloading a fresh copy of Firefox, but that didn't help either. I tried a refresh again, but that still didn't help.

Finally, after trying many different things, I think I discovered the source of the problem: a conflict between the new tracking protection feature (even if it's disabled) in Firefox 41.0 and uBlock Origin (an extension). Oddly, just disabling the extension is not enough to fix the problem: the browser also has to be restarted.

I still don't have any idea why this is happening, but I've decided to disable and remove uBlock Origin since tracking protection provides essentially the same thing.

Thank you both for trying to help!

I removed the plist file, repaired disk permissions, and restarted my computer. Didn't fix the issue. I decided to try downloading a fresh copy of Firefox, but that didn't help either. I tried a refresh again, but that still didn't help. Finally, after trying many different things, I think I discovered the source of the problem: a conflict between the new tracking protection feature (even if it's disabled) in Firefox 41.0 and uBlock Origin (an extension). Oddly, just disabling the extension is not enough to fix the problem: the browser also has to be restarted. I still don't have any idea why this is happening, but I've decided to disable and remove uBlock Origin since tracking protection provides essentially the same thing. Thank you both for trying to help!
FredMcD
  • Top 10 Contributor
4306 giải pháp 60455 câu trả lời
Được đăng

That was very good work. Well Done.

That was very good work. Well Done.