X
Nhấn vào đây để đến phiên bản di động của trang web.

Diễn đàn trợ giúp

When I open a page which requires Java (Which is installed and enabled), Firefox closes.

Được đăng

Whenever I open a page which requires Java, Firefox doesn't ask me whether or not to allow it (Even though the settings say that it should ask me), and just closes. This happens every time I open a page for which Java is required.

Whenever I open a page which requires Java, Firefox doesn't ask me whether or not to allow it (Even though the settings say that it should ask me), and just closes. This happens every time I open a page for which Java is required.

Chi tiết hệ thống bổ sung

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.93 Safari/537.36

Thông tin chi tiết

Wesley Branton
  • Top 10 Contributor
649 giải pháp 5259 câu trả lời
Được đăng

Please check if all your plugins are up-to-date. To do this, go to the Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each yellow or red button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Please check if all your plugins are up-to-date. To do this, go to the [https://www.mozilla.org/plugincheck/ Plugin Check site]. Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow ''Update'' button or a red ''Update now'' button, please update these immediately. To do so, please click each yellow or red button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.
FredMcD
  • Top 10 Contributor
4274 giải pháp 59938 câu trả lời
Được đăng

After the above,

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

After the above, Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?

Người tạo câu hỏi

All of my plugins are up-to-date (I checked just in case, as well), and starting in safe mode doesn't help.

All of my plugins are up-to-date (I checked just in case, as well), and starting in safe mode doesn't help.
FredMcD
  • Top 10 Contributor
4274 giải pháp 59938 câu trả lời
Được đăng

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Người tạo câu hỏi

Application Basics


Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: LyricsContainer Version: 1.133 Enabled: false ID: {cd288a68-7b21-4f14-b789-82cc44992259}

Name: McAfee WebAdvisor Version: 4.0.6 Enabled: false ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Name: Norton Toolbar Version: 2015.5.2.24 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: SmartPrintButton Version: 1.0 Enabled: false ID: quickprint@hp.com

Graphics


Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0116 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.17461) Driver Date: 4-15-2011 Driver Version: 8.15.10.2372 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 166f103c Supports Hardware H264 Decoding: true Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: OpenSharedResource failed for format 65

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 gfx.blacklist.direct2d: 3 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.lastUpdate: 1442588302 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1442588302 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1442588301 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features


Application Basics ------------------ Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: LyricsContainer Version: 1.133 Enabled: false ID: {cd288a68-7b21-4f14-b789-82cc44992259} Name: McAfee WebAdvisor Version: 4.0.6 Enabled: false ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92} Name: Norton Toolbar Version: 2015.5.2.24 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Name: SmartPrintButton Version: 1.0 Enabled: false ID: quickprint@hp.com Graphics -------- Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0116 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.17461) Driver Date: 4-15-2011 Driver Version: 8.15.10.2372 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 166f103c Supports Hardware H264 Decoding: true Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: OpenSharedResource failed for format 65 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 gfx.blacklist.direct2d: 3 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.lastUpdate: 1442588302 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1442588302 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1442588301 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8 NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2 Experimental Features ---------------------
FredMcD
  • Top 10 Contributor
4274 giải pháp 59938 câu trả lời
Được đăng

Name: McAfee WebAdvisor Version: 4.0.6

Name: Norton Toolbar Version: 2015.5.2.24


Running more then one anti-virus may cause a conflict. Remove one.


Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button

Name: McAfee WebAdvisor Version: 4.0.6 Name: Norton Toolbar Version: 2015.5.2.24 --------------------- Running more then one anti-virus may cause a conflict. Remove one. ---------------- Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists. http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button

Người tạo câu hỏi

On the add-ons page, it says that both are disabled.

On the add-ons page, it says that both are disabled.
FredMcD
  • Top 10 Contributor
4274 giải pháp 59938 câu trả lời
Được đăng

The toolbar is disabled. The main program is not effected.

The toolbar is disabled. The main program is not effected.

Người tạo câu hỏi

Okay, I have uninstalled McAfee, but still have the problem.

Okay, I have uninstalled McAfee, but still have the problem.
FredMcD
  • Top 10 Contributor
4274 giải pháp 59938 câu trả lời
Được đăng

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Người tạo câu hỏi

Yes, the problem persists in safe mode with networking.

Yes, the problem persists in safe mode with networking.
FredMcD
  • Top 10 Contributor
4274 giải pháp 59938 câu trả lời
Được đăng

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.
cor-el
  • Top 10 Contributor
  • Moderator
17589 giải pháp 159130 câu trả lời
Được đăng

Does Firefox still close if you set all plugins to never activate as a test?

Does Firefox crash or simply close?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

Does Firefox still close if you set all plugins to never activate as a test? Does Firefox crash or simply close? If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-": *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter