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Firefox will not connect

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Firefox 40.0.3 will not refresh or restart after crash report (28 crash reports in the last 24 hours) still have bookmarks and ad-ons (such as Lastpass) but Firefox will not connect. I uninstalled Firefox and reinstalled but same thing occurs… please help

Firefox 40.0.3 will not refresh or restart after crash report (28 crash reports in the last 24 hours) still have bookmarks and ad-ons (such as Lastpass) but Firefox will not connect. I uninstalled Firefox and reinstalled but same thing occurs… please help

Giải pháp được chọn

curtwithac said

There is not a reply box at the right bottom of the page

FredMcD said

in the reply box at the bottom of this page, do a right click in the box and select Paste.

The crash report flagged these programs;

Signature shutdownhang

lpxpcom.dll = LastPass

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


This is for Sumo's Related Bugs 1116884 NEW --- [meta] e10s KillHard aborts on Windows


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Download the current full installer for LastPass and save it. Uninstall LastPass from your system.

After rebooting the computer, run a registry scanner. DO NOT install LastPass at this time. Are there any problems?

Đọc câu trả lời này trong ngữ cảnh 1

Chi tiết hệ thống bổ sung

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; HPDTDFJS; .NET CLR 1.1.4322; InfoPath.1; IPH 1.1.21.4019; rv:11.0) like Gecko

Thông tin chi tiết

FredMcD
  • Top 10 Contributor
4250 giải pháp 59440 câu trả lời
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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''
FredMcD
  • Top 10 Contributor
4250 giải pháp 59440 câu trả lời
Được đăng

Forgot to add. Do this, then the above.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Forgot to add. Do this, then the above. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?

Người tạo câu hỏi

There is not a reply box at the right bottom of the page to do a reply I will paste it on this reply thank-you for your help Application Basics


Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


Report ID: bp-2a7924b4-dea9-41f1-b41d-897dc2150904 Submitted: 1 minute ago

Report ID: bp-381f5a32-0350-4529-aaca-86e782150904 Submitted: 3 hours ago

Report ID: bp-ec8c2772-0d98-41cc-9c6d-c90882150904 Submitted: 3 hours ago

Report ID: bp-904fc9b7-53de-4483-8750-9caf22150904 Submitted: 4 hours ago

Report ID: bp-e3f49b41-7b12-4ec4-b1ae-a20012150904 Submitted: 6 hours ago

Report ID: bp-39224906-3097-4dc2-8ead-a56a92150904 Submitted: 6 hours ago

Report ID: bp-afd7aabf-3b24-4813-b45b-e63902150904 Submitted: 7 hours ago

Report ID: bp-fd7cad65-6aa7-4747-a443-199572150904 Submitted: 7 hours ago

Report ID: bp-800ab6b7-17a4-47f6-abee-f4dee2150904 Submitted: 7 hours ago

Report ID: bp-01133484-c79d-4a1d-aa25-e6a352150904 Submitted: 7 hours ago

Report ID: bp-a93c1e09-cc28-483e-abeb-45be62150904 Submitted: 7 hours ago

Report ID: bp-91e91624-07e7-47f9-b224-9d9b42150904 Submitted: 8 hours ago

Report ID: bp-51466b42-826c-4181-bd18-7523f2150904 Submitted: 8 hours ago

Report ID: bp-3525ef9d-e800-4a75-b9e5-abbda2150904 Submitted: 8 hours ago

Report ID: bp-6f4f2873-2444-47b3-9f8e-199a12150904 Submitted: 9 hours ago

Report ID: bp-4871a9ba-d245-49cf-9a2c-ac8562150904 Submitted: 9 hours ago

Report ID: bp-693fd105-89b6-408a-a277-1a28f2150904 Submitted: 9 hours ago

Report ID: bp-e35bf7dc-e428-4549-a56d-0f53b2150904 Submitted: 9 hours ago

Report ID: bp-0108a21c-b4b9-4dd0-b32a-5be812150904 Submitted: 9 hours ago

Report ID: bp-ec5a3fd6-d10c-4e9f-b188-ee7ae2150904 Submitted: 9 hours ago

Report ID: bp-a05de524-1440-4810-ba96-f8e782150904 Submitted: 17 hours ago

Report ID: bp-8db7d1aa-43fa-4638-8482-e95642150904 Submitted: 17 hours ago

Report ID: bp-3b68d838-cc9b-42b5-98c9-81d952150904 Submitted: 18 hours ago

Report ID: bp-624145c6-8a42-4d27-86c1-934a22150904 Submitted: 18 hours ago

All Crash Reports

Extensions


Name: Advanced SystemCare Surfing Protection Version: 2.0 Enabled: true ID: iobitascsurfingprotection@iobit.com

Name: LastPass Version: 3.2.16a Enabled: true ID: support@lastpass.com

Name: Video WithOut Flash Version: 3.1.1.1-signed Enabled: true ID: vwof@drev.com

Graphics


Adapter Description: NVIDIA GeForce GT 730 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 2048 Asynchronous Pan/Zoom: none Device ID: 0x0f02 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17999) Driver Date: 7-22-2015 Driver Version: 10.18.13.5362 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 27323842 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage: www.foxnews.com browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 browser.tabs.warnOnClose: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.lastUpdate: 1437836458 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.lastUpdate: 1431709428 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1441368229 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1441294561 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 2 print.printer_CutePDF_Writer.print_unwriteable_margin_bottom: 0 print.printer_CutePDF_Writer.print_unwriteable_margin_left: 0 print.printer_CutePDF_Writer.print_unwriteable_margin_right: 0 print.printer_CutePDF_Writer.print_unwriteable_margin_top: 0

&U
There is not a reply box at the right bottom of the page to do a reply I will paste it on this reply thank-you for your help Application Basics ------------------ Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-2a7924b4-dea9-41f1-b41d-897dc2150904 Submitted: 1 minute ago Report ID: bp-381f5a32-0350-4529-aaca-86e782150904 Submitted: 3 hours ago Report ID: bp-ec8c2772-0d98-41cc-9c6d-c90882150904 Submitted: 3 hours ago Report ID: bp-904fc9b7-53de-4483-8750-9caf22150904 Submitted: 4 hours ago Report ID: bp-e3f49b41-7b12-4ec4-b1ae-a20012150904 Submitted: 6 hours ago Report ID: bp-39224906-3097-4dc2-8ead-a56a92150904 Submitted: 6 hours ago Report ID: bp-afd7aabf-3b24-4813-b45b-e63902150904 Submitted: 7 hours ago Report ID: bp-fd7cad65-6aa7-4747-a443-199572150904 Submitted: 7 hours ago Report ID: bp-800ab6b7-17a4-47f6-abee-f4dee2150904 Submitted: 7 hours ago Report ID: bp-01133484-c79d-4a1d-aa25-e6a352150904 Submitted: 7 hours ago Report ID: bp-a93c1e09-cc28-483e-abeb-45be62150904 Submitted: 7 hours ago Report ID: bp-91e91624-07e7-47f9-b224-9d9b42150904 Submitted: 8 hours ago Report ID: bp-51466b42-826c-4181-bd18-7523f2150904 Submitted: 8 hours ago Report ID: bp-3525ef9d-e800-4a75-b9e5-abbda2150904 Submitted: 8 hours ago Report ID: bp-6f4f2873-2444-47b3-9f8e-199a12150904 Submitted: 9 hours ago Report ID: bp-4871a9ba-d245-49cf-9a2c-ac8562150904 Submitted: 9 hours ago Report ID: bp-693fd105-89b6-408a-a277-1a28f2150904 Submitted: 9 hours ago Report ID: bp-e35bf7dc-e428-4549-a56d-0f53b2150904 Submitted: 9 hours ago Report ID: bp-0108a21c-b4b9-4dd0-b32a-5be812150904 Submitted: 9 hours ago Report ID: bp-ec5a3fd6-d10c-4e9f-b188-ee7ae2150904 Submitted: 9 hours ago Report ID: bp-a05de524-1440-4810-ba96-f8e782150904 Submitted: 17 hours ago Report ID: bp-8db7d1aa-43fa-4638-8482-e95642150904 Submitted: 17 hours ago Report ID: bp-3b68d838-cc9b-42b5-98c9-81d952150904 Submitted: 18 hours ago Report ID: bp-624145c6-8a42-4d27-86c1-934a22150904 Submitted: 18 hours ago All Crash Reports Extensions ---------- Name: Advanced SystemCare Surfing Protection Version: 2.0 Enabled: true ID: iobitascsurfingprotection@iobit.com Name: LastPass Version: 3.2.16a Enabled: true ID: support@lastpass.com Name: Video WithOut Flash Version: 3.1.1.1-signed Enabled: true ID: vwof@drev.com Graphics -------- Adapter Description: NVIDIA GeForce GT 730 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 2048 Asynchronous Pan/Zoom: none Device ID: 0x0f02 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17999) Driver Date: 7-22-2015 Driver Version: 10.18.13.5362 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 27323842 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage: www.foxnews.com browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 browser.tabs.warnOnClose: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.lastUpdate: 1437836458 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.lastUpdate: 1431709428 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1441368229 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1441294561 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 2 print.printer_CutePDF_Writer.print_unwriteable_margin_bottom: 0 print.printer_CutePDF_Writer.print_unwriteable_margin_left: 0 print.printer_CutePDF_Writer.print_unwriteable_margin_right: 0 print.printer_CutePDF_Writer.print_unwriteable_margin_top: 0 : &U
FredMcD
  • Top 10 Contributor
4250 giải pháp 59440 câu trả lời
Được đăng

Giải pháp được chọn

curtwithac said

There is not a reply box at the right bottom of the page

FredMcD said

in the reply box at the bottom of this page, do a right click in the box and select Paste.

The crash report flagged these programs;

Signature shutdownhang

lpxpcom.dll = LastPass

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


This is for Sumo's Related Bugs 1116884 NEW --- [meta] e10s KillHard aborts on Windows


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Download the current full installer for LastPass and save it. Uninstall LastPass from your system.

After rebooting the computer, run a registry scanner. DO NOT install LastPass at this time. Are there any problems?

''curtwithac [[#answer-777533|said]]'' <blockquote> There is not a reply box at the right bottom of the page </blockquote> ''FredMcD [[#answer-777471|said]]'' <blockquote> in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' </blockquote> ------------------------ The crash report flagged these programs; Signature shutdownhang lpxpcom.dll = LastPass Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation This is for Sumo's Related Bugs 1116884 NEW --- [meta] e10s KillHard aborts on Windows ----------------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration --------------------------- Download the current full installer for LastPass and save it. Uninstall LastPass from your system. After rebooting the computer, run a registry scanner. DO NOT install LastPass at this time. Are there any problems?

Người tạo câu hỏi

Problem solved I think....I uninstalled LastPass and did a registry scan and Fire fox restarted but slower than normal, reinstalled LastPass and every things seems to be working OK. Thank-you so much for your help ps - I hate to say it but there is not a reply box on the page you sent me that I could see... just thought you would like to know Thanks again...Great Work+++

Problem solved I think....I uninstalled LastPass and did a registry scan and Fire fox restarted but slower than normal, reinstalled LastPass and every things seems to be working OK. Thank-you so much for your help ps - I hate to say it but there is not a reply box on the page you sent me that I could see... just thought you would like to know Thanks again...Great Work+++
FredMcD
  • Top 10 Contributor
4250 giải pháp 59440 câu trả lời
Được đăng

Glad to help. Safe surfing.

Glad to help. Safe surfing.