There are no graphics when I use firefox to go to main website what is wrong?
I am using windows 7 professional 64 bit on an HP probook.
I have been having this problem now for a week. I can't even respond to help answers left for a previous question: When I open Firefox and go to "help" it usually takes me to the main website. Also, I can type in mozilla.com and go to the main website and thus navigate from there to where I need to be.
However, through my firefox browser, I only see a list of things. No graphics, no website. It is extremely frustrating because there will be a line that says "ask a question" and even though I am following the sentences it just goes in circles. There is no way to get anywhere, it's all lines and lists of text, no graphics, no links, nothing like what I see when I use chrome to get to this page.
Can anyone tell me how to fix it? What has caused that, so I can remedy it. I did uninstall and reinstall, but got the same issue. thanks in advance. (i have responses to a previous question but can't use firefox to get to them, however firefox does work to go to websites, BUT I must say now I am ALWAYS seeing this warning "get me outta here" and it happens on every website, all on websites I would go to all the time. I don't peruse dangerous sites Again, thanks in advance. It is the weirdest thing... Gina
fixed the indent in the 2nd and 3rd lines, which was producing a horz scrollbar
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GINAHERE said
I am using windows 7 professional 64 bit on an HP probook. I have been having this problem now for a week. I can't even respond to help answers left for a previous question: When I open Firefox and go to "help" it usually takes me to the main website. Also, I can type in mozilla.com and go to the main website and thus navigate from there to where I need to be. However, through my firefox browser, I only see a list of things. No graphics, no website. It is extremely frustrating because there will be a line that says "ask a question" and even though I am following the sentences it just goes in circles. There is no way to get anywhere, it's all lines and lists of text, no graphics, no links, nothing like what I see when I use chrome to get to this page. Can anyone tell me how to fix it? What has caused that, so I can remedy it. I did uninstall and reinstall, but got the same issue. thanks in advance. (i have responses to a previous question but can't use firefox to get to them, however firefox does work to go to websites, BUT I must say now I am ALWAYS seeing this warning "get me outta here" and it happens on every website, all on websites I would go to all the time. I don't peruse dangerous sites Again, thanks in advance. It is the weirdest thing... Gina
Hello,
To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:
- Use ONE of these methods to open the Firefox Troubleshooting Information page:
- Click the menu button , click on help and select Troubleshooting Information.
- Type about:support into the Firefox address bar and press the enter key.
- At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
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Go to the top of any support.mozilla.org web page and press your user name to see your Mozilla profile. Including your questions and answers.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
here is from the copy to clipboard: Application Basics
Name: Firefox Version: 39.0 Build ID: 20150630154324 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0 Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Dangerous Websites Blocker Version: 4.5.1.379 Enabled: true ID: content_blocker_663BE84DBCC949E88C7600F63CA7F098@kaspersky.com
Name: Safe Money Version: 4.5.1.379 Enabled: true ID: online_banking_08806E753BE44495B44E90AA2513BDC5@kaspersky.com
Name: Virtual Keyboard Version: 4.5.1.379 Enabled: true ID: virtual_keyboard_07402848C2F6470194F131B0F3DE025E@kaspersky.com
Name: DigitalPersona Extension Version: 5.0.0.4997 Enabled: false ID: otis@digitalpersona.com
Graphics
Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0116 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.17292) Driver Date: 10-13-2011 Driver Version: 8.910.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 WARP (OMTC) Subsys ID: 167d103c Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.search.suggest.enabled: false browser.sessionstore.upgradeBackup.latestBuildID: 20150630154324 browser.startup.homepage: blank browser.startup.homepage_override.buildID: 20150630154324 browser.startup.homepage_override.mstone: 39.0 dom.allow_scripts_to_close_windows: true dom.mozApps.used: true extensions.lastAppVersion: 39.0 font.internaluseonly.changed: false font.size.variable.x-western: 18 keyword.URL: https://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=888596&p= media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1434331548 media.gmp-eme-adobe.version: 11 media.gmp-gmpopenh264.enabled: true media.gmp-gmpopenh264.lastUpdate: 1437702233 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150630154324 media.gmp-manager.lastCheck: 1437839508 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1437694976 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf,audio/3gpp,video/3gpp,audio/3gpp2,video/3gpp2,audio/aac,audio/x-aac,audio/aiff,audio/x-aiff,application/ plugin.importedState: true plugin.state.npauthz: 2 plugin.state.npcig: 2 plugin.state.npcontentblocker: 2 plugin.state.npgoogleupdate: 2 plugin.state.npmedia: 0 plugin.state.nponlinebanking: 2 plugin.state.nppdf: 2 plugin.state.npqtplugin: 0 plugin.state.npspwrap: 2 plugin.state.nptimegrid: 0 plugin.state.npvkplugin: 2 plugin.state.npwatweb: 2 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_bgcolor: false print.printer_HP_Deskjet_3050A_J611_series_(Network).print_bgimages: false print.printer_HP_Deskjet_3050A_J611_series_(Network).print_colorspace: print.printer_HP_Deskjet_3050A_J611_series_(Network).print_command: print.printer_HP_Deskjet_3050A_J611_series_(Network).print_downloadfonts: false print.printer_HP_Deskjet_3050A_J611_series_(Network).print_duplex: 1515870810 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_edge_bottom: 0 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_edge_left: 0 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_edge_right: 0 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_edge_top: 0 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_evenpages: true print.printer_HP_Deskjet_3050A_J611_series_(Network).print_footercenter: print.printer_HP_Deskjet_3050A_J611_series_(Network).print_footerleft: &PT print.printer_HP_Deskjet_3050A_J611_series_(Network).print_footerright: &D print.printer_HP_Deskjet_3050A_J611_series_(Network).print_headercenter: print.printer_HP_Deskjet_3050A_J611_series_(Network).print_headerleft: &T print.printer_HP_Deskjet_3050A_J611_series_(Network).print_headerright: &U print.printer_HP_Deskjet_3050A_J611_series_(Network).print_in_color: true print.printer_HP_Deskjet_3050A_J611_series_(Network).print_margin_bottom: 0.5 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_margin_left: 0.5 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_margin_right: 0.5 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_margin_top: 0.5 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_oddpages: true print.printer_HP_Deskjet_3050A_J611_series_(Network).print_orientation: 0 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_page_delay: 50 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_paper_data: 1 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_paper_height: 11.00 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_paper_name: print.printer_HP_Deskjet_3050A_J611_series_(Network).print_paper_size_type: 0 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_paper_size_unit: 0 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_paper_width: 8.50 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_plex_name: print.printer_HP_Deskjet_3050A_J611_series_(Network).print_resolution: 1515870810 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_resolution_name: print.printer_HP_Deskjet_3050A_J611_series_(Network).print_reversed: false print.printer_HP_Deskjet_3050A_J611_series_(Network).print_scaling: 0.80 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_shrink_to_fit: false print.printer_HP_Deskjet_3050A_J611_series_(Network).print_to_file: false print.printer_HP_Deskjet_3050A_J611_series_(Network).print_unwriteable_margin_bottom: 0 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_unwriteable_margin_left: 0 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_unwriteable_margin_right: 0 print.printer_HP_Deskjet_3050A_J611_series_(Network).print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 4 security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false security.OCSP.enabled: 0 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1437695131
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8
NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2
Experimental Features
Holy cow. I hope someone can plough through that and figure out what is wrong. thanks for the help. Onto the next ... gina
FredMcD said
Go to the top of any support.mozilla.org web page and press your user name to see your Mozilla profile. Including your questions and answers.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
I did that, and it still has the same problem. I used to click Firefox help, and it brought me to this page. But I also used firefox and typed in the search bar: mozilla.com, which would also bring me to the main site. It doesn't -- it only brought me to this same thing: (I took a screen shot, I hope I did it right)
Your information, above shows; Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default http://kb.mozillazine.org/Preferences_not_saved
Have you tried Firefox in Safe Mode yet?
Where do I find this? I opened the firefox. I don't see anything that says preferences. That article you put the link into means nothign to me, I don't know about js files. I just need to know where to find preferences so I can delete js files. I also don't know why uninstalling and re-installing did not take care of this.
https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save
Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.
FredMcD said
https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.
No I clicked the wrong button. I don't have either of those things. Yes, I did try Firefox in safemode. I tried everything listed, but I can't find a profile or preference folder that may or may not have a js file. I don't see any category of profile, to look for a js file. Unless I'm looking in the wrong place. Why has this browser become so complicated? I used to use it always, my go to browser. Now I use chrome, which I am beginning to like, but I still have having a view that includes, file, edit, etc. and firefox has all those. It just seems that over this year, each time especially during an update, there are changes that I question if they really improve. Sometimes you can't improve on a really good thing.
Type about:support in the address bar and press enter.
Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.
Locate the user.js, and any prefs-##.js files. Then rename or delete it. Restart Firefox.
I've never had so many problems that i had to do things like this. Or I got a quick solution here that took care of the problem quickly.
This is so sad. This website is marginally useless. Each website, I go through that stupid yellow strips like police tape with the "get me outta here" and I know it's a safe site and more clicks. Some sites that are good I don't even have an option. I am not using it as my default browser.
Then when I went to search using yahoo, yahoo.com, I got this long list again just like when I tried to go to mozilla.com.
I am going to try the above after I take the survey I see. I hope that will work. Gina
edit: format, removed indents ~J99
Được chỉnh sửa bởi John99 vào
I think the get me out of here is being triggered by your Kaspersky security as I have had this on my PC. I'll do a bit of research in the AM as its now night time in the UK. I'll be in touch
I hope I am not deleting too many .js. I am deleting the js file and everything with js in it.
I can't believe I went through all that, and it didn't change anything except make me go through the preferences again. Mozilla.com still opens o nohting but lines of text, as does yahoo.com. I took a screen shot.
This is sickening. How do I jus get rid of this and download a new one? That should work but didn't. There must be a way to get rid of this and just start fresh. this screen shot is what i get when I go to mozilla.com
That is not what I am used to seeing.
gina
Được chỉnh sửa bởi John99 vào
I got that myself today. But it was fixed several minutes later by the site.
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
- 1 Download Firefox Full Installer For All languages And Systemsv39 {web link}
- 2 Uninstall Firefox from your computer {web link}
DO NOT remove your profiles. - 3 After rebooting the computer, run a registry scanner. Then run the installers.
Create a new user profile. Is the problem still there? https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Được chỉnh sửa bởi FredMcD vào