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Flash player (17.0.0.188) keeps crashing all the time

  • 6 trả lời
  • 1 gặp vấn đề này
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  • Trả lời mới nhất được viết bởi guigs

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Flash player keeps crashing in pages like Facebook and YouTube. I already reinstall the firefox, flash, all the plugins, disable hardware acceleration and none of these works.

I made a complete clean in my pc for any virus or others programs that may cause that, but it still crash all the time.

FireFox usualy use alot of memory too, making all my pc slow. Here is my crash reports:


e39b7ce5-b33a-41c9-a4a7-f4b4494a96d3 17/05/2015 13:42 bp-639ae7ed-87cd-4cda-ae8c-17d682150517 17/05/2015 13:36 be27cf94-f5a8-43fd-8181-e1fbe24c2fac 16/05/2015 21:03 c757d89a-406d-4a96-b2b2-d9731e55597c 15/05/2015 18:51 b9626440-9ac2-4535-be64-bebe475e0428 15/05/2015 01:33

Được chỉnh sửa bởi Luciano_Ger vào

Tất cả các câu trả lời (6)

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Signature hang

Process Type plugin Shockwave Flash Version:17.0.0.188


Related Bugs

1151794 NEW --- Win8.1 - Flash Player - [@ hang | CleanupPerAppKey ]


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Được chỉnh sửa bởi FredMcD vào

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Now I belive that all the crash reports were send,

bp-906b8df4-e4e1-4fdc-a812-881ba2150517 bp-af87e4f8-ac1d-4068-a82d-5346a2150517 bp-d993554f-413a-4590-9908-a69f62150517 bp-37c3cad0-7a63-4660-a5d4-53bb92150517 bp-03667322-0f4e-456f-a5c2-f29912150517 bp-639ae7ed-87cd-4cda-ae8c-17d682150517

The only thing that I had not done was disable protect mode. I will see if this resolve the problem.

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Disable the protect mode didn't work either... There is a concrete way to correct this problem ? Because I'm searching about it, and it seems that anyone was capable of resolve this.

In Adobe support forums they are suggesting that those who use Windows 8 or 8.1 change to another browser because this is a Firefox only problem...

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Signature hang

Process Type plugin Shockwave Flash Version:17.0.0.188

Related Bugs 1151794 NEW --- Win8.1 - Flash Player - [@ hang | CleanupPerAppKey ]


I've called the big guys to help you. Good luck.

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Forget it, I just give up. I'll move to Chrome till Windows 10 came out to use the new Edge...

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HI Luciano_Ger, While the team investigates this, there is still a search for steps to reproduce this crash. However in the meantime another work around I can offer is trying the HTML5 player or coming back Firefox in a bit when we get this straightened out. I apologize for the incontinence in the meantime.