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Firecox constantly crashes when Shockwave is playing

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  • 1 gặp vấn đề này
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Whenever I am playing a video, such as on www.cbs.com, shockwave will crash. And it's not always because of shockwave. I could just be on Facebook, not playing a video or anything and the page will just crash.

Here is an example of the report.

AdapterDeviceID: 0x2a42 AdapterDriverVersion: 8.15.10.2086 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B2D3F3651-74B9-4795-BDEC-6DA2F431CB62%7D:2014.7.12.7,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.2,vwof%40drev.com:3.1.1 AvailablePageFile: 811040768 AvailablePhysicalMemory: 875040768 AvailableVirtualMemory: 3233935360 BIOS_Manufacturer: INSYDE BlockedDllList: BreakpadReserveAddress: 49676288 BreakpadReserveSize: 67108864 BuildID: 20150415140819 CrashTime: 1429819512 EMCheckCompatibility: true Email: tameekam@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1429640873 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a42, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2086 D3D11-WARP? D3D11-WARP- D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 74664 StartupTime: 1429755238 SystemMemoryUsePercentage: 78 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4154626048 TotalPhysicalMemory: 4156522496 TotalVirtualMemory: 4294836224 URL: https://www.facebook.com/ User32BeforeBlocklist: 1 Vendor: Mozilla Version: 37.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 :

MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Tất cả các câu trả lời (8)

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The crash report covers several pages. We need their numbers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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tameekam said

Whenever I am playing a video, such as on www.cbs.com, shockwave will crash. And it's not always because of shockwave. I could just be on Facebook, not playing a video or anything and the page will just crash. Here is an example of the report. AdapterDeviceID: 0x2a42 AdapterDriverVersion: 8.15.10.2086 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B2D3F3651-74B9-4795-BDEC-6DA2F431CB62%7D:2014.7.12.7,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.2,vwof%40drev.com:3.1.1 AvailablePageFile: 811040768 AvailablePhysicalMemory: 875040768 AvailableVirtualMemory: 3233935360 BIOS_Manufacturer: INSYDE BlockedDllList: BreakpadReserveAddress: 49676288 BreakpadReserveSize: 67108864 BuildID: 20150415140819 CrashTime: 1429819512 EMCheckCompatibility: true Email: tameekam@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1429640873 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a42, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2086 D3D11-WARP? D3D11-WARP- D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 74664 StartupTime: 1429755238 SystemMemoryUsePercentage: 78 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4154626048 TotalPhysicalMemory: 4156522496 TotalVirtualMemory: 4294836224 URL: https://www.facebook.com/ User32BeforeBlocklist: 1 Vendor: Mozilla Version: 37.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.


Here is the additional information you requested about the report.

cc948b82-6034-43b4-baca-4775ece42f1e 4/23/2015 4:05 PM 30369ab1-0f5b-494b-aafe-39711bb7d57b 4/23/2015 1:36 AM a7c67d7d-0280-4ca8-aa2d-f7e940a3dbbc 4/21/2015 7:48 PM 0bbb3db2-d4be-4ed5-8e35-f493565dd5de 4/20/2015 9:08 PM 8d434b48-f9ac-4239-afe1-8c11c1c47d6d 4/20/2015 9:05 PM fd9cda7c-ce96-4e71-b9f5-a199318fae98 4/20/2015 7:38 PM 5e13eadd-3bd8-414b-bc4e-ec41c5be4711 4/20/2015 3:38 PM 75db1dad-c3dd-4d84-b0d1-e8aa92edc1f8 4/20/2015 2:06 AM 91ef6b9d-1674-4829-a91a-cf99c9207bc8 4/18/2015 8:52 PM 8b42c6a6-85c3-48f0-95a2-8297f72c06b3 4/18/2015 8:38 PM ef7b554f-097f-430e-887e-6ce8101abd41 4/18/2015 12:36 AM

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Here is another one:

AdapterDeviceID: 0x2a42 AdapterDriverVersion: 8.15.10.2086 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B2D3F3651-74B9-4795-BDEC-6DA2F431CB62%7D:2014.7.12.7,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.2,vwof%40drev.com:3.1.1 AvailablePageFile: 1295241216 AvailablePhysicalMemory: 1501970432 AvailableVirtualMemory: 3117699072 BIOS_Manufacturer: INSYDE BlockedDllList: BreakpadReserveAddress: 50135040 BreakpadReserveSize: 67108864 BuildID: 20150415140819 CrashTime: 1429846597 EMCheckCompatibility: true Email: tameekam@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1429640873 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a42, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2086 D3D11-WARP? D3D11-WARP- D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 27085 ShutdownProgress: xpcom-shutdown StartupTime: 1429819616 SystemMemoryUsePercentage: 63 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4154626048 TotalPhysicalMemory: 4156522496 TotalVirtualMemory: 4294836224 URL: https://www.facebook.com/groups/ScandalATOP/1119495334743151/?comment_id=1119516534741031¬if_t=like User32BeforeBlocklist: 1 Vendor: Mozilla Version: 37.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IP] : 2 : 1 :  
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

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And another one:

AdapterDeviceID: 0x2a42 AdapterDriverVersion: 8.15.10.2086 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B2D3F3651-74B9-4795-BDEC-6DA2F431CB62%7D:2014.7.12.7,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.2,vwof%40drev.com:3.1.1 AvailablePageFile: 4227072 AvailablePhysicalMemory: 329752576 AvailableVirtualMemory: 2288263168 BIOS_Manufacturer: INSYDE BlockedDllList: BreakpadReserveAddress: 47185920 BreakpadReserveSize: 67108864 BuildID: 20150415140819 CrashTime: 1429855628 EMCheckCompatibility: true Email: tameekam@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1429640873 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a42, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2086 D3D11-WARP? D3D11-WARP- D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 6886 StartupTime: 1429848773 SystemMemoryUsePercentage: 92 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4154626048 TotalPhysicalMemory: 4156522496 TotalVirtualMemory: 4294836224 URL: https://www.facebook.com/tameeka.mcbride User32BeforeBlocklist: 1 Vendor: Mozilla Version: 37.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IP] : 2 : 1 :  
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

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Those Windows crash reports don't do us any good.

And the Firefox crash report ID's need to be submitted to the crash reports domain - by clicking on each of them so the ID becomes a string starting with bp-, as Fred posted.

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FredMcD said

The crash report covers several pages. We need their numbers In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
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the-edmeister said

Those Windows crash reports don't do us any good. And the Firefox crash report ID's need to be submitted to the crash reports domain - by clicking on each of them so the ID becomes a string starting with bp-, as Fred posted.

What Fred said was If any reports do not have BP in front of the numbers, click it and select Submit., and they don't so I didn't.

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What you post is the information that will be attached to the actual crash report when you send it to the server. This information doesn't include the crash report ID.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

See: