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Firefox crashes when open new clean tab

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hello, can somebody tell me, what is wrong or how can i fix it?

When i open new (clean) tab, firefox fall. In private mode it is working well.

3e3a4ceb-e24c-4814-963d-235a32150421 (i disable all my plugins)

Thanks

hello, can somebody tell me, what is wrong or how can i fix it? When i open new (clean) tab, firefox fall. In private mode it is working well. 3e3a4ceb-e24c-4814-963d-235a32150421 (i disable all my plugins) Thanks

Được chỉnh sửa bởi zdenak vào

Giải pháp được chọn

I solved the problem by changing AV.

Thank you for the effort.

Đọc câu trả lời này trong ngữ cảnh 0

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • Shockwave Flash 17.0 r0

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0

Thông tin chi tiết

LostGod 14 giải pháp 166 câu trả lời
Được đăng

You are using Firefox beta version 38.0 so help is going to be somewhat limited. Have you tried starting it in safe mode/ refreshing Firefox? You might get better help on the developer forums.

You are using Firefox beta version 38.0 so help is going to be somewhat limited. Have you tried starting it in safe mode/ refreshing Firefox? You might get better help on the developer forums.

Người tạo câu hỏi

I tried beta to solve this bug, but it didn't help. However i tried it in FF 37.0.2 with safe mode and still same bug: bp-d152ba39-37a4-4adf-b91b-841c82150422

I tried beta to solve this bug, but it didn't help. However i tried it in FF 37.0.2 with safe mode and still same bug: bp-d152ba39-37a4-4adf-b91b-841c82150422
LostGod 14 giải pháp 166 câu trả lời
Được đăng
Try completely refreshing Firefox. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Người tạo câu hỏi

it didn't help

it didn't help

Người tạo câu hỏi

For information: Firefox ESR (31.6) - working correctly Firefox 39.0a2 (Developer edition) - same bug like 37.0.2 and 38

For information: Firefox ESR (31.6) - working correctly Firefox 39.0a2 (Developer edition) - same bug like 37.0.2 and 38
LostGod 14 giải pháp 166 câu trả lời
Được đăng

Have you tried uninstalling Firefox and restarting your computer before installing the current version? I suggest you also use something like Ccleaner to check your registry, might of got bugged somewhere. Third please scan your PC with malware bytes, sometimes this can be the cause of malware.

Have you tried uninstalling Firefox and restarting your computer before installing the current version? I suggest you also use something like Ccleaner to check your registry, might of got bugged somewhere. Third please scan your PC with malware bytes, sometimes this can be the cause of malware.
FredMcD
  • Top 10 Contributor
4254 giải pháp 59583 câu trả lời
Được đăng

The crash report flagged these programs;

mswsock.dll = Microsoft

combase.dll = Microsoft


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


If the crashes continue, please post the crash numbers here.

The crash report flagged these programs; mswsock.dll = Microsoft combase.dll = Microsoft ------------------------------ Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration --------------------------------- If the crashes continue, please post the crash numbers here.

Giải pháp được chọn

I solved the problem by changing AV.

Thank you for the effort.

I solved the problem by changing AV. Thank you for the effort.
FredMcD
  • Top 10 Contributor
4254 giải pháp 59583 câu trả lời
Được đăng

Good to here. Safe Surfing.

One last thing for others with this issue. What was your AV and what did you change to?

Good to here. Safe Surfing. One last thing for others with this issue. What was your AV and what did you change to?

Người tạo câu hỏi

I using a few weeks Bitdefender Antivirus Free Edition, until I found out that last update AV program (virus definitions have been updated - i hope) is from 2013. For taker: http://www.bitdefender.com/solutions/free.html

Now I have chosen Qihoo - 360 Total Security Essential.

I using a few weeks Bitdefender Antivirus Free Edition, until I found out that last update AV program (virus definitions have been updated - i hope) is from 2013. For taker: http://www.bitdefender.com/solutions/free.html Now I have chosen Qihoo - 360 Total Security Essential.