Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Multiple major problems with Firefox - crashing, loss of bookmarks and history, now total amnesia

  • 9 trả lời
  • 3 gặp vấn đề này
  • 419 lượt xem
  • Trả lời mới nhất được viết bởi lrnovak

more options

On my Windows 7 Professional 64-bit system, I've encountered the worst problems I've ever had with Firefox (Every version, I've tried both older ones and the newest, currently using 37). One day I restarted by computer, and when I booted up Firefox, it was completely broken. It failed to load my bookmarks, TabGroupsManager couldn't load my saved session, and it crashed when I tried to search Google or visit several websites. I could not fix it, and migrated to Pale Moon until the exact same thing happened there. I uninstalled Firefox and reinstalled it, but now every time I open it it's like it was just installed - no profile info, no add-ons, no bookmarks, absolutely nothing. The application data HAS the folders for the profiles that were opened each time - Firefox will not access them, and does not recognize that they exist.

I am utterly lost and at my wits' end. No help topics or other sites have been any help at all. The problem is exclusive to one computer - two other computers I have used have not had this problem at all. Please help!

(Additional note: When I experienced the first problems in Pale Moon, it was giving me an error that it couldn't access the bookmarks and history because another application was using them. That error message never appeared in Firefox but given the identical profiles of the problems and the fact that Pale Moon is based off of Firefox, I think it might be pertinent.)

Giải pháp được chọn

Okay, I think the problem has at least been explained now, and for the moment patched up. I went to an IT specialist at work and after some work things have stabilized.

The computer I'm on is a department computer that typically connects to a server. The profile data is actually stored through that server, and when I was experiencing the problems, I was at home and wasn't connected to said server. Normally there's supposed to be a synchronization going on that stores things like this to a spot on my computer - but for some reason that's not actually happening, or at least not correctly. So that's why I couldn't find a profile.ini file - it was only stored in a place that the computer couldn't access. After getting to work and doing some shuffling of files and such, both Firefox and Pale Moon are fully functional again, and I can find the proper profile.ini files on the server (they still aren't on my computer locally, and I'm not sure how to get them to read locally).

The best solution to the "offline" issues that we had was using a VPN so that I always have server access. I'd like to get the files to be on my computer so that I wouldn't have to worry about that but that's a matter that has to be resolved separately.

Thanks to repliers for their assistance in this confusing issue. I have an idea what to look for if something like this happens again.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (9)

more options

Did you ever create a new profile or use the Refresh/Reset feature in either Pale Moon or Firefox?

Since you know how to find the AppData\Roaming\Firefox folder, can you open the profiles.ini file there and then compare the file names in that file with the actual profile folder names under AppData\Roaming\Firefox\Profiles? Ideally, they should match.

more options

Firefox 37 forces me to create a new profile every time I open it (never happened in previous versions), so I've created new profiles there. Pale Moon creates a new profile every time it opens - the profiles folder has around two dozen entries now. I tried to restore both to default using the Safe Mode startup - no success.

The Roaming folder doesn't have any entries for either Firefox or Pale Moon, so there are no profile.ini files.

more options

lrnovak said

The Roaming folder doesn't have any entries for either Firefox or Pale Moon, so there are no profile.ini files.

What?! How is that possible...

We need to figure out where they are. Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, click the "Show Folder" button. This should launch a new window listing various files and folders in Windows Explorer.

If you look at the address bar of that window, you should see a path that contains \Mozilla\Firefox\Profiles. Click Firefox and look for profiles.ini there.


Regarding having to constantly create new profiles, I don't know what would cause that. Maybe the folders are getting locked somehow.

more options

No dice. There's not a single profiles.ini file on the entire computer. (I checked another computer which has Firefox working completely fine and found it where you said it should be originally, so I knew what I had to look for.) I found the Firefox and Pale Moon profiles in a folder titled "Application Data" with one group for each application. Each profile folder has numerous files but no profiles file.

I checked the profiles folders and they were set to read-only, but even after I made it so they weren't it still didn't pick them up, and I had to create another new one when restarting Firefox.

more options

I have a couple of odd notes to add. First, I learned that if I do a restart after installing an add-on, it does remember things - it's only if I make the program shut down fully that the memory loss occurs.

Second, I was playing around with the profile manager when Firefox opened up and found that if I "created" a new profile but directed it to a folder that already existed, it opened up that profile and had in it everything that I had done during that period. So I can guide it to a particular set of memories but I can't get it to register those to exist by default.

Also, Roaming was a read-only folder, but undoing that didn't make Firefox put anything in there.

more options

"Application Data" like back in the days of Windows XP? Maybe it's a legacy location. But even then, there should be a profiles.ini file in the Firefox folder (not in the Profiles folder). Could you try creating one with enough data to point it to one of your profiles:

[General]
StartWithLastProfile=1
[Profile0]
Name=part-after-the-dot
IsRelative=1
Path=Profiles/actual-profile-folder-name
Default=1
more options

Didn't work. Put it in the Firefox folder but it didn't change a thing. Also put in in the Roaming folder under a newly-created Firefox folder but that didn't help either.

more options

Is there a Mozilla folder AppData\Roaming (AppData\Roaming\Mozilla\)?

If there is then try to rename this folder and let Firefox create a new folder. You can also try to check its permissions and take ownership.

more options

Giải pháp được chọn

Okay, I think the problem has at least been explained now, and for the moment patched up. I went to an IT specialist at work and after some work things have stabilized.

The computer I'm on is a department computer that typically connects to a server. The profile data is actually stored through that server, and when I was experiencing the problems, I was at home and wasn't connected to said server. Normally there's supposed to be a synchronization going on that stores things like this to a spot on my computer - but for some reason that's not actually happening, or at least not correctly. So that's why I couldn't find a profile.ini file - it was only stored in a place that the computer couldn't access. After getting to work and doing some shuffling of files and such, both Firefox and Pale Moon are fully functional again, and I can find the proper profile.ini files on the server (they still aren't on my computer locally, and I'm not sure how to get them to read locally).

The best solution to the "offline" issues that we had was using a VPN so that I always have server access. I'd like to get the files to be on my computer so that I wouldn't have to worry about that but that's a matter that has to be resolved separately.

Thanks to repliers for their assistance in this confusing issue. I have an idea what to look for if something like this happens again.