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Cannot open mailboxes or compose

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Cannot open yahoo or sky inboxes or compose in them when I access them through Firefox.

Also have error message on Firefox that an attempt to change my settings has been blocked. Cannot delete it.

Cannot open yahoo or sky inboxes or compose in them when I access them through Firefox. Also have error message on Firefox that an attempt to change my settings has been blocked. Cannot delete it.

Giải pháp được chọn

I received a suggestion today from a lady at the Mozilla Helpdesk tmed at 00.31hours This was a long link to a forum (I think) and a suggestion to download "AdwCleaner", which I have done. This has solved the problem and has removed my unwanted message.

Unfortunately, the email form the Helpdesk has disappeared from my computer, so I can't reply to her to thank her.

Does anyone know the Helpdesk's email address?

Thank you.

Ken Wilson

Đọc câu trả lời này trong ngữ cảnh 0

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Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (iPhone; CPU iPhone OS 8_2 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12D508 Safari/600.1.4

Thông tin chi tiết

FredMcD
  • Top 10 Contributor
4254 giải pháp 59575 câu trả lời
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Can you provide more information on the settings alert?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.


Settings Guard for Firefox {web link} Detects and resets changes to settings that are frequently done by add-ons and application installers.

Can you provide more information on the settings alert? Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart. -------------------------- '''[https://addons.mozilla.org/en-US/firefox/addon/settings-guard Settings Guard for Firefox]''' {web link} Detects and resets changes to settings that are frequently done by add-ons and application installers.

Người tạo câu hỏi

To FredMcD:

Thanks for your response.

The message is: "An attempt to change your home page and default search has been blocked. Click to Chang your settings". In the top left-hand corner of the message box is a blue circle with a white tick, and in the top right-hand corner is a red square with a white cross. Neither the tick nor the cross nor the "click here" respond. The message disappears only when Frirefox closes..

I spent over an hour on the phone to Apple yesterday morning and they cleared 25.000 items to trash, which is still emptying 26 hours later. From what you write, I assumed that they have cleRed caches.

They also uninstalled and reinstalled Firefox. I have been using this application for several years now and do not understand why this blockage of Yahoo emails should arise.

I may try the cookies route, but do not feel very confident about undertaking such procedures.

I'll see if things improve when the trash has finished emptying. If not I think I may ditch Firefox.

Regards,

Ken.

To FredMcD: Thanks for your response. The message is: "An attempt to change your home page and default search has been blocked. Click to Chang your settings". In the top left-hand corner of the message box is a blue circle with a white tick, and in the top right-hand corner is a red square with a white cross. Neither the tick nor the cross nor the "click here" respond. The message disappears only when Frirefox closes.. I spent over an hour on the phone to Apple yesterday morning and they cleared 25.000 items to trash, which is still emptying 26 hours later. From what you write, I assumed that they have cleRed caches. They also uninstalled and reinstalled Firefox. I have been using this application for several years now and do not understand why this blockage of Yahoo emails should arise. I may try the cookies route, but do not feel very confident about undertaking such procedures. I'll see if things improve when the trash has finished emptying. If not I think I may ditch Firefox. Regards, Ken.
FredMcD
  • Top 10 Contributor
4254 giải pháp 59575 câu trả lời
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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!

Người tạo câu hỏi

Reply to Fred McD:

Here is a screenshot from my iMac (I hope!).

I've uninstalled and reinstalled Firefox again, but the problem persists.

Ken Wilson

/Users/kennethwilson/Desktop/Screenshot - Firefox.png

Reply to Fred McD: Here is a screenshot from my iMac (I hope!). I've uninstalled and reinstalled Firefox again, but the problem persists. Ken Wilson /Users/kennethwilson/Desktop/Screenshot - Firefox.png

Người tạo câu hỏi

Reply to Fred McD:

Here is a screenshot from my iMac (I hope!).

I've uninstalled and reinstalled Firefox again, but the problem persists.

Ken Wilson

/Users/kennethwilson/Desktop/Screenshot - Firefox.png

Reply to Fred McD: Here is a screenshot from my iMac (I hope!). I've uninstalled and reinstalled Firefox again, but the problem persists. Ken Wilson /Users/kennethwilson/Desktop/Screenshot - Firefox.png
FredMcD
  • Top 10 Contributor
4254 giải pháp 59575 câu trả lời
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Your clip was not posted. Please try again.

If you can, reboot the computer. If something does not want to close, you may have to force quit.

Your clip was not posted. Please try again. If you can, reboot the computer. If something does not want to close, you may have to force quit.

Người tạo câu hỏi

Can't upload image - says it is 1522kb when the limit is 1024kb. Ill try this.


Ken Wilson Screenshot - Firefox.zip

Can't upload image - says it is 1522kb when the limit is 1024kb. Ill try this. Ken Wilson Screenshot - Firefox.zip
FredMcD
  • Top 10 Contributor
4254 giải pháp 59575 câu trả lời
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FredMcD said

Your clip was not posted. Please try again. If you can, reboot the computer. If something does not want to close, you may have to force quit.
''FredMcD [[#answer-708912|said]]'' <blockquote> Your clip was not posted. Please try again. If you can, reboot the computer. If something does not want to close, you may have to force quit. </blockquote>

Người tạo câu hỏi

Message that clip was too large - 1504kb when maximum is 1024kb - but I'll try again.

/Users/kennethwilson/Desktop/Screenshot - Firefox.png

Message that clip was too large - 1504kb when maximum is 1024kb - but I'll try again. /Users/kennethwilson/Desktop/Screenshot - Firefox.png

Người tạo câu hỏi

I still have the same problem whenever I use Firefox.

I did receive a message from the Mozilla Helpdesk, asking for a screenshot. I sent one but have not had any response from them.

Is this a known problem and can it be solved?

Ken Wilson.

I still have the same problem whenever I use Firefox. I did receive a message from the Mozilla Helpdesk, asking for a screenshot. I sent one but have not had any response from them. Is this a known problem and can it be solved? Ken Wilson.
FredMcD
  • Top 10 Contributor
4254 giải pháp 59575 câu trả lời
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Most problems can be fixed. But the first step is to discover what the problem is.  :-/

I was going back over the postings. This is on you cel? Copy the picture to your computer. Use its programs to convert your picture to JPG. Then post it here.

Go over the other programs on your system. Use a web search on anything that you don't know.

Most problems can be fixed. But the first step is to discover what the problem is. :-/ I was going back over the postings. This is on you cel? Copy the picture to your computer. Use its programs to convert your picture to JPG. Then post it here. Go over the other programs on your system. Use a web search on anything that you don't know.

Người tạo câu hỏi

I've put a copy of the screenshot in iPhoto but don't seem to be able to copy and paste or drag it into this support area.

I intend therefore to uninstall Firefox and perhaps return to it in a few months' time.

It seems to me that I'm being asked to carry out development work for Mozilla.

Ken Wilson

I've put a copy of the screenshot in iPhoto but don't seem to be able to copy and paste or drag it into this support area. I intend therefore to uninstall Firefox and perhaps return to it in a few months' time. It seems to me that I'm being asked to carry out development work for Mozilla. Ken Wilson
FredMcD
  • Top 10 Contributor
4254 giải pháp 59575 câu trả lời
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Under the reply box is a Browse button. Pressing it will open a file browser window. Locate and select the file(s) you want to post.

Under the reply box is a '''Browse''' button. Pressing it will open a file browser window. Locate and select the file(s) you want to post.

Người tạo câu hỏi

I've been trying that: "Add images: choose file", but this doesn't take me to the image in iPhoto. Could this be because the image is a screenshot and may not be in a folder on the hard drive?

I've been trying that: "Add images: choose file", but this doesn't take me to the image in iPhoto. Could this be because the image is a screenshot and may not be in a folder on the hard drive?
FredMcD
  • Top 10 Contributor
4254 giải pháp 59575 câu trả lời
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What is the format of the file? Save it as JPG and try again.

What is the format of the file? Save it as JPG and try again.

Người tạo câu hỏi

Here is the Screenshot in Jpeg format.

Thanks for your advice.

Here is the Screenshot in Jpeg format. Thanks for your advice.
FredMcD
  • Top 10 Contributor
4254 giải pháp 59575 câu trả lời
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I've called the big guys to help you. Good luck.

Check that all programs / files are up-to-date, including drivers.

I've called the big guys to help you. Good luck. Check that all programs / files are up-to-date, including drivers.

Giải pháp được chọn

I received a suggestion today from a lady at the Mozilla Helpdesk tmed at 00.31hours This was a long link to a forum (I think) and a suggestion to download "AdwCleaner", which I have done. This has solved the problem and has removed my unwanted message.

Unfortunately, the email form the Helpdesk has disappeared from my computer, so I can't reply to her to thank her.

Does anyone know the Helpdesk's email address?

Thank you.

Ken Wilson

I received a suggestion today from a lady at the Mozilla Helpdesk tmed at 00.31hours This was a long link to a forum (I think) and a suggestion to download "AdwCleaner", which I have done. This has solved the problem and has removed my unwanted message. Unfortunately, the email form the Helpdesk has disappeared from my computer, so I can't reply to her to thank her. Does anyone know the Helpdesk's email address? Thank you. Ken Wilson
FredMcD
  • Top 10 Contributor
4254 giải pháp 59575 câu trả lời
Được đăng

Did you delete the message? Check your trash / deleted folder.


Please flag your last post as Solved Problem so others will know.

Did you delete the message? Check your trash / deleted folder. Please flag your last post as '''Solved Problem''' so others will know.

Người tạo câu hỏi

Thanks for that.

I didn't knowingly delete the message. I've already checked the trash and deleted items but the message isnt in either place.

The message disappeared when I clicked on the link it contained. It's a mystery to me.

Thanks for your help.

Ken Wilson

Thanks for that. I didn't knowingly delete the message. I've already checked the trash and deleted items but the message isnt in either place. The message disappeared when I clicked on the link it contained. It's a mystery to me. Thanks for your help. Ken Wilson