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Refreshed Firefox and got all info back EXCEPT Yahoo!!! Yahoo doesnot not recognize me or my accounts and the Format is all messed up. How do I fix Yahoo on the

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  • Trả lời mới nhất được viết bởi Bradforth

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Refreshed to Firefox 36.0 and got all my info back EXCEPT that when I try to go to Yahoo, it does not recognize me, my computer or my accounts. Along with that the formatting is all screwed up, everything appears in stringlike fashion.

Anybody know how to fix or get Firefox 35 back?

Refreshed to Firefox 36.0 and got all my info back EXCEPT that when I try to go to Yahoo, it does not recognize me, my computer or my accounts. Along with that the formatting is all screwed up, everything appears in stringlike fashion. Anybody know how to fix or get Firefox 35 back?

Giải pháp được chọn

If possible could you post a screenshot to show what you are seeing

(make sure to hide all personal information)

Cheers Brad

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Do you mean you used the Refresh features that flushes out your old settings (and creates the Old Firefox Data folder on your desktop), or you updated from Firefox 35.0.1 to Firefox 36.0?

Have you noticed any certificate errors on websites? Sometimes if you have created an exception to get around a certificate error you get partial loading because the site uses multiple different secure servers and there's no user interface for making exceptions for the other servers. Anyway, exceptions shouldn't be needed for well-run sites.


This is general advice, but just in case:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove your yahoo.com cookies individually.

Then try reloading the page. Does that help?


In case one of your extensions is involved, could you test the site in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

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Sorry, not very computer savvy.

All i know is that I hit refresh, and now i have 36.0.01 and all works EXCEPT Yahoo mail. Yahoo mail is there, but not formatted or usable in the current format.

Thanks for trying to help--- but your help assumes I know what I'm doing....and I obviously don't.

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Giải pháp được chọn

If possible could you post a screenshot to show what you are seeing

(make sure to hide all personal information)

Cheers Brad

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Hi Mdphillyfan, I tried to spell it out step-by-step. If you try the "general advice" could you describe where you are running into problems?

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Hey 2000, Been trying to figure out how to get back to this page.... I really am pretty un-tech.

BUT I did get my probleml resolved by refreshing firefox 2 more times and the 2nd time I got ALL my stuff back.

I do appreciate you trying to help...

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Glad to hear it

Happy surfing Brad