hi, do you have service pack 3 installed on your xp computer?

philipp said

hi, do you have service pack 3 installed on your xp computer?

yes, phillipp

i just checked, mine is Microsoft Windows XP, Professional Version 2002, service pack 3, version 5.1 it is registered, and using 32 bit operating system

thank you for your response :)

please? does anyone has the solution and care to help? i am still here and refresh this page every 10 min or so :(

Thank you

when you right-click the firefox icon on the desktop, go to properties > compatibility please also make sure that compatibility mode is NOT switched on. another thing to try is to perform a clean reinstall of firefox...

Dear Philipp,

the compatibility always UNTICK i do not know what is wrong

and i already delete and reinstall my firefox since yesterday, but still give me this error massage:

i did perform clean reinstall, not work, still not open firefox, and still give me the same error message.

it's made me frustrated now TT__TT

tried to run chkdsk on drive c, repairing all bad sectors and error, restarting windows and click firefox again, and... snap! the same error message: The Procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library Kernel32.dll

Bang.. bang.. bang :3

KERNELBASE.dll = Microsoft

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender:
  http://windows.microsoft.com/en-us/windows/using-defender
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
• https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

FredMcD said

KERNELBASE.dll = Microsoft Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

like i mentioned above, iam using windows xp , sp3 that sfc command is for windows 7. i had error-checking instead, on all my harddisk. but it didn't help also. and yes, i already update all my driver

any other solution? or do i need to take my cpu to local shop and ask them to reinstalling my windows '___'

hi BlessingJoyfull, i have seen similar error messages by a couple of other xp users after they updated to firefox 36. mozilla's engineers are interested in looking into that matter but would need further information.

1. first, please downgrade back to firefox 35, which you can obtain and install from ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/35.0.1/win32/en-US/Firefox%20Setup%2035.0.1.exe
2. you'd then need to produce a crash report - this will give the developers more information about your system environment. please download the following extension file: http://crashme.googlecode.com/files/crashme.xpi
3. open firefox 35.0.1 and go to the menu ≡ > addons, click on the gear icon on the top right of the addons manager, go to the "install addon from file" entry and navigate to the crashme.xpi file you have just downloaded in the step before to install it.
4. then go to extensions and click the options button next to the "Crash Me Now!" addon - there you will find another "Crash me!" button - please hit that, which will crash the browser and bring up a crash reporter window. in there make sure that you select "tell mozilla about this crash..." and click on "restart firefox".
5. finally after the browser is up again, type "about:crashes" into the location bar, copy the link of the latest crash report that you have just generated (it's a long string starting with bp) and please report back with this crucial piece of information here in the forum.

thank you for your help!

@philipp

So glad that finally you came up with a perfect solution, last night i'm trying to download some antivirus that cor-el tell me. But i have to use Torch Browser, which almost block every website due to Net error certificate. And i almost gave up and prepare to pack my cpu and bring to local shop for hard restart windows :D

Here is the crash report: (pic attch)

Here the link generated: https://crash-stats.mozilla.com/repor.../6384bb2a-2428-4332-9e33-6f9ee2150227

this is my report id: bp-6384bb2a-2428-4332-9e33-6f9ee2150227

[spoiler] Firefox 35.0.1 Crash Report [@ Crash ] Search Mozilla Support for Help ID: 6384bb2a-2428-4332-9e33-6f9ee2150227 Signature: Crash

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature Crash More Reports Search UUID 6384bb2a-2428-4332-9e33-6f9ee2150227 Date Processed 2015-02-27 01:25:11.023736 Uptime 230 Install Age 229 since version was first installed. Install Time 2015-02-27 01:15:55 Product Firefox Version 35.0.1 Build ID 20150122214805 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 Build Architecture x86 Build Architecture Info GenuineIntel family 15 model 6 stepping 5 | 2 Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE Crash Address 0x0 User Comments App Notes

AdapterVendorID: 0x1002, AdapterDeviceID: 0x68f9, AdapterSubsysID: 04711043, AdapterDriverVersion: 8.782.0.0 D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers+

Processor Notes sp-processor06_phx1_mozilla_com.17276:2012; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{95294E79-28D0-4BF3-BC4F-357E6D438EA8}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{95294E79-28D0-4BF3-BC4F-357E6D438EA8}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BCB627E2-6C13-49DF-8147-4E44759B39A5}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BCB627E2-6C13-49DF-8147-4E44759B39A5}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2A8D1097-4592-4C27-B0D3-2862CD83CFF3}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2A8D1097-4592-4C27-B0D3-2862CD83CFF3}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x1002

Adapter Device ID

0x68f9

Total Virtual Memory

2147352576

Available Virtual Memory

1820966912

System Memory Use Percentage

89

Available Page File

539865088

Available Physical Memory

108969984 /spoiler

unistall that; install firefox 35.0; disable auto upadtes.

Did you ever do a Windows System Restore that might be causing this error?

• Bug 1023941 - Support building firefox.exe and mozglue.dll with a static CRT and everything else with a dynamic CRT

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

Kaner said

unistall that; install firefox 35.0; disable auto upadtes.

Yes, i did. Thank you for your attention :)

cor-el said

Did you ever do a Windows System Restore that might be causing this error?

• Bug 1023941 - Support building firefox.exe and mozglue.dll with a static CRT and everything else with a dynamic CRT

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

i did the windows restore point, before i came to this forum. i did all effort that i can thought of, such as: restore windows, remove all mozilla firefox folder, reinstall the new one, update all drivers and plug in, created a new login user in windows, checking+update my clock desktop, even i try to download the kernel32.dll file and register it using regserv command prompt. i even think of reinstalling new windows or upgrading it to windows7 or 8.

anyway, thats a finish story now. so glad i have my Firefox working again. IMHO, i grew up with Firefox, and this is the BEST browser which fit me best.

so is there anything that i can help to help firefox working better, and prevent other get the same trouble like me, just let me know :)

@Kaner could you please trigger a mock crash roprt as well as described in https://support.mozilla.org/en-US/questions/1048848#answer-695810 and report back with the result. thank you!

https://crash-stats.mozilla.com/report/index/5032294c-3b1e-4a50-a805-afb552150228

cor-el said

Did you ever do a Windows System Restore that might be causing this error?

• Bug 1023941 - Support building firefox.exe and mozglue.dll with a static CRT and everything else with a dynamic CRT

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

a system restore will cause another problem the "couldn't load XPCOM" one

hi all, hi, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/