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Diễn đàn trợ giúp

i press the play button on news websote but doesnt load up ??

Được đăng

the video come up i press the play button noting comes out it stays with and play button still there ?

the video come up i press the play button noting comes out it stays with and play button still there ?

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • Autofill Engine for Gecko and Webkit-based web browsers
  • Shockwave Flash 15.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.4.154
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3
  • iTunes Detector Plug-in

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; rv:34.0) Gecko/20100101 Firefox/34.0

Thông tin chi tiết

FredMcD
  • Top 10 Contributor
4245 giải pháp 59390 câu trả lời
Được đăng

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Người tạo câu hỏi

fox news whdh cbs news fox25 news i click on play button doesnt play it stays on the video doesnt load up all other websites work fine !!

fox news whdh cbs news fox25 news i click on play button doesnt play it stays on the video doesnt load up all other websites work fine !!
FredMcD
  • Top 10 Contributor
4245 giải pháp 59390 câu trả lời
Được đăng

Please post the link(s) you are having problems with.

Please post the link(s) you are having problems with.

Người tạo câu hỏi

http://www.whdh.com/story/27560449/protestors-march-in-somerville-in-re... press play button on any video on news websites and i doesn't load up it stays on the video with the picture showing

[http://www.whdh.com/story/27560449/protestors-march-in-somerville-in-response-to-garner-decision] press play button on any video on news websites and i doesn't load up it stays on the video with the picture showing

Được chỉnh sửa bởi cor-el vào

Người tạo câu hỏi

they are all boston news websites

they are all boston news websites

Người tạo câu hỏi

same websites dont work on internet explorer

same websites dont work on internet explorer
FredMcD
  • Top 10 Contributor
4245 giải pháp 59390 câu trả lời
Được đăng

I went to the site, no problem. Follow these directions;

Update your Flash Player v15.0.0.239 http://get.adobe.com/flashplayer/ Shockwave Director v12.1.4.154 http://get.adobe.com/shockwave/

If no problem, try your link again.


Step 2

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

I went to the site, no problem. Follow these directions; Update your Flash Player '''v15.0.0.239 http://get.adobe.com/flashplayer/''' Shockwave Director '''v12.1.4.154 http://get.adobe.com/shockwave/''' If no problem, try your link again. --------------------- Step 2 If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Người tạo câu hỏi

i follow all the steps still nothing

i follow all the steps still nothing

Người tạo câu hỏi

also i noticed that on my task manager i have 2 flash player plug in is that normal ??

also i noticed that on my task manager i have 2 flash player plug in is that normal ??
cor-el
  • Top 10 Contributor
  • Moderator
17466 giải pháp 157837 câu trả lời
Được đăng

Any error messages present in the Web Console (Firefox/Tools > Web Developer) about issues with playing media files?

Any error messages present in the Web Console (Firefox/Tools > Web Developer) about issues with playing media files? *https://developer.mozilla.org/Tools/Web_Console

Người tạo câu hỏi

style sheet could not be loaded ?

style sheet could not be loaded ?

Người tạo câu hỏi

http// content.worldnow.com/global/css/_pub/platform
FredMcD
  • Top 10 Contributor
4245 giải pháp 59390 câu trả lời
Được đăng

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''
FredMcD
  • Top 10 Contributor
4245 giải pháp 59390 câu trả lời
Được đăng

I clicked on http://content.worldnow.com/global/css/_pub/platform

and was redirected to; http://content.worldnow.com/

Our Apologies

The page you requested is currently unavailable. Pages on this site are constantly being revised, updated, and occasionally removed. You may have followed an outdated link or have outdated pages in your browser cache.

Please use your browser's BACK button to return to the previous page.

We apologize for any inconvenience.

I clicked on '''http://content.worldnow.com/global/css/_pub/platform''' and was redirected to; '''http://content.worldnow.com/''' Our Apologies The page you requested is currently unavailable. Pages on this site are constantly being revised, updated, and occasionally removed. You may have followed an outdated link or have outdated pages in your browser cache. Please use your browser's BACK button to return to the previous page. We apologize for any inconvenience.

Người tạo câu hỏi

Application Basics


Name: Firefox Version: 34.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Edge Version: 2.1.7 Enabled: true ID: {fe272bd1-5f76-4ea4-8501-a05d35d823fc}

Name: Anti-Banner Version: 13.0.2.691 Enabled: true ID: anti_banner@kaspersky.com

Name: Download Status Bar Version: 12.3.0 Enabled: true ID: {6c28e999-e900-4635-a39d-b1ec90ba0c0f}

Name: Strict Pop-up Blocker Version: 0.2 Enabled: true ID: jid1-P34HaABBBpOerQ@jetpack

Name: Yahoo! Toolbar Version: 3.2.6.20140805113039 Enabled: true ID: {635abd67-4fe9-1b23-4f01-e679fa7484c1}

Name: Dangerous Websites Blocker Version: 13.0.2.691 Enabled: false ID: content_blocker@kaspersky.com

Name: Kaspersky URL Advisor Version: 13.0.2.691 Enabled: false ID: url_advisor@kaspersky.com

Name: Password Manager plugin Version: 7.0.2.77 Enabled: false ID: {72CA2996-F580-47DF-98FF-0B853D09CEC8}

Name: Safe Money Version: 13.0.2.691 Enabled: false ID: online_banking@kaspersky.com

Name: Virtual Keyboard Version: 13.0.2.691 Enabled: false ID: virtual_keyboard@kaspersky.com

Graphics


Adapter Description: NVIDIA GeForce 8200M G Adapter Drivers: nvd3dum nvwgf2um,nvwgf2um Adapter RAM: 256 Device ID: 0x0845 DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 7-2-2014 Driver Version: 9.18.13.4052 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 360a103c Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8200M G Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.display.background_color: #C0C0C0 browser.display.use_system_colors: true browser.places.smartBookmarksVersion: 7 browser.search.suggest.enabled: false browser.sessionstore.upgradeBackup.latestBuildID: 20141125180439 browser.startup.homepage: https://www.yahoo.com/ browser.startup.homepage_override.buildID: 20141125180439 browser.startup.homepage_override.mstone: 34.0 dom.mozApps.used: true dom.popup_allowed_events: extensions.lastAppVersion: 34.0 font.internaluseonly.changed: true general.useragent.site_specific_overrides: false gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 1 layers.acceleration.disabled: true media.directshow.enabled: false media.gmp-gmpopenh264.lastUpdate: 1413376302 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1417903192 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1417912263 places.history.expiration.transient_current_max_pages: 73779 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npdeployjava: 0 privacy.cpd.offlineApps: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false security.warn_entering_secure: false security.warn_leaving_secure: false security.warn_submit_insecure: false security.warn_submit_insecure.show_once: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1416114934

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features


Application Basics ------------------ Name: Firefox Version: 34.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Edge Version: 2.1.7 Enabled: true ID: {fe272bd1-5f76-4ea4-8501-a05d35d823fc} Name: Anti-Banner Version: 13.0.2.691 Enabled: true ID: anti_banner@kaspersky.com Name: Download Status Bar Version: 12.3.0 Enabled: true ID: {6c28e999-e900-4635-a39d-b1ec90ba0c0f} Name: Strict Pop-up Blocker Version: 0.2 Enabled: true ID: jid1-P34HaABBBpOerQ@jetpack Name: Yahoo! Toolbar Version: 3.2.6.20140805113039 Enabled: true ID: {635abd67-4fe9-1b23-4f01-e679fa7484c1} Name: Dangerous Websites Blocker Version: 13.0.2.691 Enabled: false ID: content_blocker@kaspersky.com Name: Kaspersky URL Advisor Version: 13.0.2.691 Enabled: false ID: url_advisor@kaspersky.com Name: Password Manager plugin Version: 7.0.2.77 Enabled: false ID: {72CA2996-F580-47DF-98FF-0B853D09CEC8} Name: Safe Money Version: 13.0.2.691 Enabled: false ID: online_banking@kaspersky.com Name: Virtual Keyboard Version: 13.0.2.691 Enabled: false ID: virtual_keyboard@kaspersky.com Graphics -------- Adapter Description: NVIDIA GeForce 8200M G Adapter Drivers: nvd3dum nvwgf2um,nvwgf2um Adapter RAM: 256 Device ID: 0x0845 DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 7-2-2014 Driver Version: 9.18.13.4052 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 360a103c Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8200M G Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.display.background_color: #C0C0C0 browser.display.use_system_colors: true browser.places.smartBookmarksVersion: 7 browser.search.suggest.enabled: false browser.sessionstore.upgradeBackup.latestBuildID: 20141125180439 browser.startup.homepage: https://www.yahoo.com/ browser.startup.homepage_override.buildID: 20141125180439 browser.startup.homepage_override.mstone: 34.0 dom.mozApps.used: true dom.popup_allowed_events: extensions.lastAppVersion: 34.0 font.internaluseonly.changed: true general.useragent.site_specific_overrides: false gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 1 layers.acceleration.disabled: true media.directshow.enabled: false media.gmp-gmpopenh264.lastUpdate: 1413376302 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1417903192 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1417912263 places.history.expiration.transient_current_max_pages: 73779 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npdeployjava: 0 privacy.cpd.offlineApps: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false security.warn_entering_secure: false security.warn_leaving_secure: false security.warn_submit_insecure: false security.warn_submit_insecure.show_once: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1416114934 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7 NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2 Experimental Features ---------------------

Người tạo câu hỏi

{

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   "version": "34.0",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:34.0) Gecko/20100101 Firefox/34.0",
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   "numTotalWindows": 1,
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 "crashes": {
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 "userJS": {
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 "experiments": []

}

{ "application": { "name": "Firefox", "version": "34.0", "userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:34.0) Gecko/20100101 Firefox/34.0", "supportURL": "https://support.mozilla.org/1/firefox/34.0/WINNT/en-US/", "numTotalWindows": 1, "numRemoteWindows": 0 }, "crashes": { "submitted": [], "pending": 0 }, "modifiedPreferences": { "browser.cache.disk.capacity": 358400, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.smart_size_cached_value": 358400, "browser.cache.frecency_experiment": 4, "browser.display.use_system_colors": true, "browser.display.background_color": "#C0C0C0", "browser.places.smartBookmarksVersion": 7, "browser.search.suggest.enabled": false, "browser.sessionstore.upgradeBackup.latestBuildID": "20141125180439", "browser.startup.homepage_override.mstone": "34.0", "browser.startup.homepage": "https://www.yahoo.com/", "browser.startup.homepage_override.buildID": "20141125180439", "dom.mozApps.used": true, "extensions.lastAppVersion": "34.0", "font.internaluseonly.changed": true, "general.useragent.site_specific_overrides": false, "gfx.direct3d.last_used_feature_level_idx": 1, "gfx.direct2d.disabled": true, "layers.acceleration.disabled": true, "media.directshow.enabled": false, "media.gmp-gmpopenh264.lastUpdate": 1413376302, "media.gmp-gmpopenh264.version": "1.1", "media.gmp-manager.lastCheck": 1417903192, "network.cookie.prefsMigrated": true, "places.history.expiration.transient_current_max_pages": 73779, "places.database.lastMaintenance": 1417912263, "plugin.disable_full_page_plugin_for_types": "application/pdf", "plugin.state.npdeployjava": 0, "plugin.importedState": true, "privacy.sanitize.timeSpan": 0, "privacy.cpd.offlineApps": true, "privacy.sanitize.migrateFx3Prefs": true, "security.warn_submit_insecure.show_once": false, "security.disable_button.openDeviceManager": false, "security.warn_submit_insecure": false, "security.disable_button.openCertManager": false, "security.warn_entering_secure": false, "security.warn_leaving_secure": false, "storage.vacuum.last.places.sqlite": 1416114934, "storage.vacuum.last.index": 1 }, "lockedPreferences": {}, "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 0, "windowLayerManagerType": "Basic", "windowLayerManagerRemote": true, "numAcceleratedWindowsMessage": [ "" ], "adapterDescription": "NVIDIA GeForce 8200M G", "adapterVendorID": "0x10de", "adapterDeviceID": "0x0845", "adapterSubsysID": "360a103c", "adapterRAM": "256", "adapterDrivers": "nvd3dum nvwgf2um,nvwgf2um", "driverVersion": "9.18.13.4052", "driverDate": "7-2-2014", "adapterDescription2": "", "adapterVendorID2": "", "adapterDeviceID2": "", "adapterSubsysID2": "", "adapterRAM2": "", "adapterDrivers2": "", "driverVersion2": "", "driverDate2": "", "isGPU2Active": false, "direct2DEnabled": false, "directWriteEnabled": false, "directWriteVersion": "6.2.9200.16571", "direct2DEnabledMessage": [ "" ], "webglRenderer": "Google Inc. -- ANGLE (NVIDIA GeForce 8200M G Direct3D9Ex vs_3_0 ps_3_0)", "info": { "AzureCanvasBackend": "skia", "AzureSkiaAccelerated": 0, "AzureFallbackCanvasBackend": "cairo", "AzureContentBackend": "cairo" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.10.7", "version": "4.10.7" }, "NSS": { "minVersion": "3.17.2 Basic ECC", "version": "3.17.2 Basic ECC" }, "NSSUTIL": { "minVersion": "3.17.2", "version": "3.17.2" }, "NSSSSL": { "minVersion": "3.17.2 Basic ECC", "version": "3.17.2 Basic ECC" }, "NSSSMIME": { "minVersion": "3.17.2 Basic ECC", "version": "3.17.2 Basic ECC" } }, "userJS": { "exists": false }, "extensions": [ { "name": "Adblock Edge", "version": "2.1.7", "isActive": true, "id": "{fe272bd1-5f76-4ea4-8501-a05d35d823fc}" }, { "name": "Anti-Banner", "version": "13.0.2.691", "isActive": true, "id": "anti_banner@kaspersky.com" }, { "name": "Download Status Bar", "version": "12.3.0", "isActive": true, "id": "{6c28e999-e900-4635-a39d-b1ec90ba0c0f}" }, { "name": "Strict Pop-up Blocker", "version": "0.2", "isActive": true, "id": "jid1-P34HaABBBpOerQ@jetpack" }, { "name": "Yahoo! Toolbar", "version": "3.2.6.20140805113039", "isActive": true, "id": "{635abd67-4fe9-1b23-4f01-e679fa7484c1}" }, { "name": "Dangerous Websites Blocker", "version": "13.0.2.691", "isActive": false, "id": "content_blocker@kaspersky.com" }, { "name": "Kaspersky URL Advisor", "version": "13.0.2.691", "isActive": false, "id": "url_advisor@kaspersky.com" }, { "name": "Password Manager plugin", "version": "7.0.2.77", "isActive": false, "id": "{72CA2996-F580-47DF-98FF-0B853D09CEC8}" }, { "name": "Safe Money", "version": "13.0.2.691", "isActive": false, "id": "online_banking@kaspersky.com" }, { "name": "Virtual Keyboard", "version": "13.0.2.691", "isActive": false, "id": "virtual_keyboard@kaspersky.com" } ], "experiments": [] }
FredMcD
  • Top 10 Contributor
4245 giải pháp 59390 câu trả lời
Được đăng

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.'''

Người tạo câu hỏi

i have them disabled still nothing !!

i have them disabled still nothing !!

Người tạo câu hỏi

style sheet could not be loaded http://content.worldnow.com/global/css/_pub/platform.min.css?ver=xslt-v3-14-27_v3-13-19
cor-el
  • Top 10 Contributor
  • Moderator
17466 giải pháp 157837 câu trả lời
Được đăng

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.


Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox ----- Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ ----- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware