We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 10.1.12 Adobe PDF Plug-In For Firefox and Netscape 11.0.9

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v15.0.0. 239 http://get.adobe.com/flashplayer/ Shockwave Director v12.1.4.154 http://get.adobe.com/shockwave/

Thanks. Here are the five most recent IDs as requested:

bp-6e47aa25-5d61-40a0-9a94-47c102141205 12/5/2014 7:27 AM bp-86967329-1d63-4ffe-83f5-e13772141205 12/4/2014 11:09 PM bp-b12fff20-12bc-4a28-adf8-1154e2141205 12/4/2014 10:30 PM bp-383edcb1-edae-4c6c-97dd-e98af2141204 12/4/2014 7:17 AM bp-5dfe41f4-b996-4cd2-b270-89e1e2141204 12/4/2014 7:11 AM

The crash reports flagged these programs;

wrxpcom.dll =

WRusr.dll = Webroot SecureAnywhere

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Thanks. I ran the scannow process and it did not find any integrity violations. I also checked my driver (ATI Radeon HD 4200) and it's up to date. I did uninstall the Adobe .pdf plugins and then reinstalled the most recent version. So far today, the browser has not crashed although I'm not sure it's had anything to do with anything I've done. Any other suggestions?

Sit tight and watch for any problems.

Do you have Webroot software installed or Webroot extensions for Firefox?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

cor-el, I do have Webroot Security Anywhere on my PC. I have the Webroot Filtering Extension (version 1.0.2.42) installed and enabled. I also have the Webroot Password Manager extension (version 2.5.0) installed, but am not that one.