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Firefox hangs continually no matter what do it even hung writing this question. I cant find a solution

Được đăng

ANytime I open firefox and go online to fill any form it hangs repeatedly. I have re installed, updated, reset, turned off hardware acceleration and many other so called fixes all to no avail. I m running a few month old windows 7 pc. As far as I can tell everything is up to date. How I manage to work around the problem is to open task manager by pressing alt,ctrl,del and then click cancel. In many cases functionality returns in many other cases it doesnt and I repeat this process until it does. Often when it doesnt fix the issue the screen is all black when I call up the task manager. I may call the task manager 10-15 times before it stops hanging. Does anyone have a clue what is happening or how I can find out. It has hung 6 times - 7 times on this form so far.

ANytime I open firefox and go online to fill any form it hangs repeatedly. I have re installed, updated, reset, turned off hardware acceleration and many other so called fixes all to no avail. I m running a few month old windows 7 pc. As far as I can tell everything is up to date. How I manage to work around the problem is to open task manager by pressing alt,ctrl,del and then click cancel. In many cases functionality returns in many other cases it doesnt and I repeat this process until it does. Often when it doesnt fix the issue the screen is all black when I call up the task manager. I may call the task manager 10-15 times before it stops hanging. Does anyone have a clue what is happening or how I can find out. It has hung 6 times - 7 times on this form so far.

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Shockwave Flash 15.0 r0
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • ActiveTouch General Plugin Container Version 105
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.30514.0
  • BlackBerry WebSL Browser Plug-In
  • iTunes Detector Plug-in
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPWLPG

Ứng dụng

  • Firefox 33.1
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/33.1/WINNT/en-US/

Tiện ích mở rộng

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • zonealarm.com 1.6.0 (ffxtlbr@zonealarm.com)
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: NVIDIA GeForce GT 610
  • adapterDescription2:
  • adapterDeviceID: 0x104a
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 9-13-2014
  • driverDate2:
  • driverVersion: 9.18.13.4411
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 610 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Thay đổi cài đặt

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141106120505
  • browser.startup.homepage: https://www.google.ca/?gfe_rd=cr&ei=u5f1U-W0JoanmAK0sIGIDg&gws_rd=ssl
  • browser.startup.homepage_override.buildID: 20141106120505
  • browser.startup.homepage_override.mstone: 33.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.url: http://www.bing.com/search?FORM=UP97DF&PC=UP97&q=
  • layers.acceleration.disabled: True
  • media.gmp-gmpopenh264.lastUpdate: 1416358460
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416938814
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1416869302
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1416433767

Linh tinh

  • Người dùng JS: Có
  • Có thể tiếp cận: Không
FredMcD
  • Top 10 Contributor
4267 giải pháp 59839 câu trả lời
Được đăng

Start Firefox in Safe Mode {web link} While you are in safe mode; Poke around safe web sites. Are there any problems?

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Poke around safe web sites. Are there any problems?

Người tạo câu hỏi

Yes I tried it in safe mode a few minutes ago and had the same problems. I went to DNC web site and tried to submit a message and it hangs as it is now trying to write this.

Yes I tried it in safe mode a few minutes ago and had the same problems. I went to DNC web site and tried to submit a message and it hangs as it is now trying to write this.
FredMcD
  • Top 10 Contributor
4267 giải pháp 59839 câu trả lời
Được đăng

If you need to, use Win IE or something else until this gets sorted.

Start your Computer in safe mode. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

If you need to, use Win IE or something else until this gets sorted. Start your '''Computer''' in safe mode. Then start Firefox. Try '''Safe''' web sites. '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Người tạo câu hỏi

Trouble is I dont know what I am looking for and I dont want to try and go online in safe mode. How do I get to live support from Mozilla? Can you even get live support from Mozilla?

Trouble is I dont know what I am looking for and I dont want to try and go online in safe mode. How do I get to live support from Mozilla? Can you even get live support from Mozilla?
FredMcD
  • Top 10 Contributor
4267 giải pháp 59839 câu trả lời
Được đăng

There is no live support, unless you go to a $$$$ site.

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.

Its the same with the computer. If the issue continues, we know one thing. If it is gone, it tells us something else.

Try to access safe web sites only. Mozilla, your bank . . . . Go in, poke around, exit.

There is no live support, unless you go to a $$$$ site. '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode%20Safe%20Mode Safe Mode]''' is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else. Its the same with the computer. If the issue continues, we know one thing. If it is gone, it tells us something else. Try to access safe web sites only. Mozilla, your bank''' . . . .''' Go in, poke around, exit.