Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

How do I get rid of malware/adware signed "ads by info" ?

  • 3 trả lời
  • 10 gặp vấn đề này
  • 761 lượt xem
  • Trả lời mới nhất được viết bởi CoryMH

more options

I've tried just about every anti-spyware and nothing is getting rid of ads and new tabs opening signed "ads by info". I believe that it goes by the name of superfish sometimes. I successfully removed it from Chrome but Firefox is still screwed.

Please don't tell me to look through my extensions. It's not there and I'm not a moron.

Tất cả các câu trả lời (3)

more options
more options

Thanks. I should say that I saw similar pages before but the steps are out of date. However, resetting Firefox does seem to work.

The difference is that Firefox's latest release doesn't have the "Help" button in the same place or indeed, saying "Help". Instead you have to click on the question mark from the drop down in the top right hand corner.

more options

If you want to access the Help menu from the menubar, you can by pressing Alt if the menubar is hidden, or by showing the menubar permanently through your customization screen:

  • Either enter about:customizing in your address bar, or go to
  • Menu New Fx Menu > Customize

At the bottom left of this page should have a "Show/Hide Toolbars" - you can enable the menu bar from there.

Alternatively, if you right click on an empty space on your toolbar, an option to show the Menu bar (and Bookmarks toolbar) should appear as well.