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Firefox 33.1 is slow, unreliable and keeps crashing! help!

Được đăng

I encountered the same problem at the previous version: it was slow to load up, unresponsive when it actually opened and would crash often - shockwave plugin crash or some other sort of crash. I've encountered the blue screen error (due to display something) twice since I upgraded to 33.1. Previously, I had reverted to version 32 something. I don't want to do that again - someone really needs to fix this.

I encountered the same problem at the previous version: it was slow to load up, unresponsive when it actually opened and would crash often - shockwave plugin crash or some other sort of crash. I've encountered the blue screen error (due to display something) twice since I upgraded to 33.1. Previously, I had reverted to version 32 something. I don't want to do that again - someone really needs to fix this.

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Google Update
  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • 5.1.30514.0
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology

Ứng dụng

  • Firefox 33.1
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/33.1/WINNT/en-US/

Tiện ích mở rộng

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Trend Micro BEP Firefox Extension 8.0.0.1173 (tmbepff@trendmicro.com) (không hoạt động)
  • Trend Micro NSC Firefox Extension 6.8.0.1120 ({22C7F6C6-8D67-4534-92B5-529A0EC09405}) (không hoạt động)
  • Trend Micro Toolbar 7.0.0.1243 ({22181a4d-af90-4ca3-a569-faed9118d6bc}) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: AMD Radeon HD 7470
  • adapterDescription2:
  • adapterDeviceID: 0x6778
  • adapterDeviceID2:
  • adapterDrivers: atiu9p64 atiuxp64 atiuxp64 atiu9pag atiuxpag atiuxpag atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 12-6-2011
  • driverDate2:
  • driverVersion: 8.922.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7470 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Thay đổi cài đặt

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141106120505
  • browser.startup.homepage_override.buildID: 20141106120505
  • browser.startup.homepage_override.mstone: 33.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1415744724
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1415893236
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1415827744
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1415490885

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Không
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 giải pháp 40310 câu trả lời
Được đăng

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like) [[Image:aboutcrashesFx29|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Người tạo câu hỏi

b5d088e5-ed10-4af6-a54c-006edd2dff65 01-Nov-2014 12:53 PM

The other one's are from before I updated to Version 33.1. The question was posted from my other computer, I'll post the crash report details of that computer too.

b5d088e5-ed10-4af6-a54c-006edd2dff65 01-Nov-2014 12:53 PM The other one's are from before I updated to Version 33.1. The question was posted from my other computer, I'll post the crash report details of that computer too.

Người tạo câu hỏi

Checked the other computer - none of the crashes have a bp- prefix:

7d8b9946-5ccc-4223-beac-e9d0740d5908 11/13/2014 11:55 AM ee9c7b0a-1ec1-49c9-8a59-46bb711bb79d 11/13/2014 10:43 AM 5f193011-94b3-4df6-a64c-35c888437f0d 11/12/2014 8:47 PM e0044ea6-ee4f-4155-947f-48f13693bab4 11/9/2014 6:24 PM 379d7a6c-6ad0-481a-aba6-c0b96e7dff06 11/9/2014 3:33 PM dc6b5bd9-ca72-4fe9-adef-226427c518b2 10/29/2014 1:01 PM 597836e5-24cc-4480-910c-ebfc4055b4a5 10/29/2014 12:59 PM 8d67bc28-eb7d-43ab-887f-294d6ca625dd 10/24/2014 2:11 PM df3a1790-3168-4698-a0f9-7924b064209a 10/14/2014 2:21 PM a26ceec5-42dd-4b73-99da-bbc57a0042dc 10/5/2014 4:38 PM efeb7387-57da-47ce-b862-a0dcffd77d71 9/9/2014 6:51 PM b81f05cd-d46f-4d97-ab13-11d487d4fc2e 8/21/2014 2:19 PM 19485199-a1bb-42a7-b1c5-63a14e402d2c 8/12/2014 8:17 PM

Checked the other computer - none of the crashes have a bp- prefix: 7d8b9946-5ccc-4223-beac-e9d0740d5908 11/13/2014 11:55 AM ee9c7b0a-1ec1-49c9-8a59-46bb711bb79d 11/13/2014 10:43 AM 5f193011-94b3-4df6-a64c-35c888437f0d 11/12/2014 8:47 PM e0044ea6-ee4f-4155-947f-48f13693bab4 11/9/2014 6:24 PM 379d7a6c-6ad0-481a-aba6-c0b96e7dff06 11/9/2014 3:33 PM dc6b5bd9-ca72-4fe9-adef-226427c518b2 10/29/2014 1:01 PM 597836e5-24cc-4480-910c-ebfc4055b4a5 10/29/2014 12:59 PM 8d67bc28-eb7d-43ab-887f-294d6ca625dd 10/24/2014 2:11 PM df3a1790-3168-4698-a0f9-7924b064209a 10/14/2014 2:21 PM a26ceec5-42dd-4b73-99da-bbc57a0042dc 10/5/2014 4:38 PM efeb7387-57da-47ce-b862-a0dcffd77d71 9/9/2014 6:51 PM b81f05cd-d46f-4d97-ab13-11d487d4fc2e 8/21/2014 2:19 PM 19485199-a1bb-42a7-b1c5-63a14e402d2c 8/12/2014 8:17 PM
Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 giải pháp 10738 câu trả lời
Được đăng

Can you click the crash ID's the don't have a BP- in front of them, and then copy the new numbers? You have to click them to send them in for processing

Can you click the crash ID's the don't have a BP- in front of them, and then copy the new numbers? You have to click them to send them in for processing

Người tạo câu hỏi

I did what you suggested, these are the most recent ones:

bp-b4cac774-731a-408c-b090-cf3672141114 11/14/2014 1:07 PM bp-4cca1d74-d2a9-4dda-8a00-657b42141114 11/14/2014 1:07 PM bp-0e98f87a-0683-4dfe-abc8-a4d1e2141114 11/14/2014 1:07 PM bp-08dcf8e1-a8ff-49fa-a581-bbcf72141114 11/14/2014 1:07 PM bp-80280381-7d95-4bc8-8c3d-3012c2141114 11/14/2014 1:06 PM

After clicking it tried to submit a report which opened a new page. All of them have 'plugin Shockwave Flash' in the 'process type' field.

I did what you suggested, these are the most recent ones: bp-b4cac774-731a-408c-b090-cf3672141114 11/14/2014 1:07 PM bp-4cca1d74-d2a9-4dda-8a00-657b42141114 11/14/2014 1:07 PM bp-0e98f87a-0683-4dfe-abc8-a4d1e2141114 11/14/2014 1:07 PM bp-08dcf8e1-a8ff-49fa-a581-bbcf72141114 11/14/2014 1:07 PM bp-80280381-7d95-4bc8-8c3d-3012c2141114 11/14/2014 1:06 PM After clicking it tried to submit a report which opened a new page. All of them have 'plugin Shockwave Flash' in the 'process type' field.
kstenbch 1 giải pháp 12 câu trả lời
Được đăng

bp-4f7266a4-7bbb-4040-99ed-80f492141030 10/29/2014 22:08 bp-ba26aaaa-63b7-46b5-86b4-959ae2141029 10/29/2014 00:40 bp-d71cf236-4e74-4b16-89d5-464dc2141027 10/27/2014 12:32 bp-100dff39-2c10-4864-ba9a-2a1882141026 10/26/2014 04:22 bp-a652f205-20ab-4358-a53a-c1f3b2141025 10/25/2014 02:21

bp-4f7266a4-7bbb-4040-99ed-80f492141030 10/29/2014 22:08 bp-ba26aaaa-63b7-46b5-86b4-959ae2141029 10/29/2014 00:40 bp-d71cf236-4e74-4b16-89d5-464dc2141027 10/27/2014 12:32 bp-100dff39-2c10-4864-ba9a-2a1882141026 10/26/2014 04:22 bp-a652f205-20ab-4358-a53a-c1f3b2141025 10/25/2014 02:21