Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Firefox shows a black screen suddenly while browsing or when left idle for long time (more than 1 hr).

  • 5 trả lời
  • 28 gặp vấn đề này
  • 139806 lượt xem
  • Trả lời mới nhất được viết bởi guigs

more options

Firefox suddenly turns totally black while I was browsing yesterday. I tried restarted it, and it works fine. In such state none of the menu or actions items are accessible. Even while closing the browser I get the confirmation popup which is also completely black.

Screenshot link: http://prntscr.com/55kggq

I had to randomly click on the "close tabs" button.

I am using Mozilla Firefox v33.1 in Windows 7, 32 Bit OS with i3 processor, 4GB RAM.

Giải pháp được chọn

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (5)

more options

Dear, elavarasanlee.

Please, try the following:

Click on the right side of the toolbar, the menu button. - Click on "?" and restart with extensions disabled. - When you restart, open the options dialog, and click "Advanced". - Uncheck "When available, use hardware acceleration". When you restart the application usually no more black screen.

more options

Giải pháp được chọn

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

I've just had the same issue (sudden black screen while browsing), probably related to my graphics card driver which I've updated two days ago.

Laptop model: ASUS N550JV CN270H Graphics card model: Intel(R) HD Graphics 4600 Old driver: 10.18.10.3308 (2013-09-16) New driver: 10.18.10.3960 (2014-09-29)

If the problems recurs, I will re-install the 10.18.10.3308 driver and post the results here.

more options

nescafe2002 said

I've just had the same issue (sudden black screen while browsing), probably related to my graphics card driver which I've updated two days ago. Laptop model: ASUS N550JV CN270H Graphics card model: Intel(R) HD Graphics 4600 Old driver: 10.18.10.3308 (2013-09-16) New driver: 10.18.10.3960 (2014-09-29) If the problems recurs, I will re-install the 10.18.10.3308 driver and post the results here.

After 3 more blackouts, I restored 10.18.10.3308 and the problem went away.

more options

Check out Firefox 56, some of the issues with Intel drivers have been fixed.