Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Why doesn't Firefox store my user ID

  • 2 trả lời
  • 1 gặp vấn đề này
  • 27 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

When I do internet banking, or log into sky, I have to repeatedly retype my user ID in spite of ticking the box to be remembered . I am using an I Mac purchased in Jan 2014.

When I do internet banking, or log into sky, I have to repeatedly retype my user ID in spite of ticking the box to be remembered . I am using an I Mac purchased in Jan 2014.

Tất cả các câu trả lời (2)

more options

When you tick the checkbox, the site sends Firefox a persistent cookie so that even after you exit and start Firefox up again, Firefox can send the cookie back to the site. (Otherwise, you get a cookie that's only valid for a short time.)

There are many possible reasons that a cookie might not survive long enough to get you back in the site. These include changes to Firefox's cookie settings, or using a private window, or add-ons that clean up cookies, or external privacy/utility software that cleans up cookies.

Can you test how soon Firefox forgets? For example, if you log out of your bank and then open a new window and go to the login page again, if your user name there or blank? A second test would be exiting Firefox and starting it back up again right away. (Sometimes external cookie cleaners only run once a day at a set time, or run when you start up or shut down your computer.)

more options

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.