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Firefox crashes

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Please help! Crashing every few minutes. No rhyme or reason.

AdapterDeviceID: 0x0126 AdapterDriverVersion: 9.17.10.2867 AdapterSubsysID: 1619103c AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.0.3 AvailablePageFile: 5962670080 AvailablePhysicalMemory: 691146752 AvailableVirtualMemory: 3445555200 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 42336256 BreakpadReserveSize: 41943040 BuildID: 20141105223254 CrashTime: 1415381702 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1415370755 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 1619103c, AdapterDriverVersion: 9.17.10.2867 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 367 StartupTime: 1415381410 SystemMemoryUsePercentage: 66 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8521109504 TotalPhysicalMemory: 2078658560 TotalVirtualMemory: 4294836224 URL: http://flyer.canadiantire.ca/Canadiantire/BrowseByPage?storeid=2400391&promotionviewmode=1&promotioncode=CaTire-141105ENG&listingid=0&sneakpeek=N&pagenumber=1 Vendor: Mozilla Version: 33.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Please help! Crashing every few minutes. No rhyme or reason. AdapterDeviceID: 0x0126 AdapterDriverVersion: 9.17.10.2867 AdapterSubsysID: 1619103c AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.0.3 AvailablePageFile: 5962670080 AvailablePhysicalMemory: 691146752 AvailableVirtualMemory: 3445555200 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 42336256 BreakpadReserveSize: 41943040 BuildID: 20141105223254 CrashTime: 1415381702 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1415370755 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 1619103c, AdapterDriverVersion: 9.17.10.2867 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 367 StartupTime: 1415381410 SystemMemoryUsePercentage: 66 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8521109504 TotalPhysicalMemory: 2078658560 TotalVirtualMemory: 4294836224 URL: http://flyer.canadiantire.ca/Canadiantire/BrowseByPage?storeid=2400391&promotionviewmode=1&promotioncode=CaTire-141105ENG&listingid=0&sneakpeek=N&pagenumber=1 Vendor: Mozilla Version: 33.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Shockwave Flash 15.0 r0
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • 5.1.30214.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.448
  • Office Authorization plug-in for NPAPI browsers

Ứng dụng

  • Firefox 33.0.3
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/33.0.3/WINNT/en-US/

Tiện ích mở rộng

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2:
  • adapterDeviceID: 0x0126
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-26-2012
  • driverDate2:
  • driverVersion: 9.17.10.2867
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Thay đổi cài đặt

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141105223254
  • browser.startup.homepage_override.buildID: 20141105223254
  • browser.startup.homepage_override.mstone: 33.0.3
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0.3
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1415308285
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1415308285
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 51967
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.flash: 1
  • plugin.state.np32dsw: 1
  • plugin.state.npdeployjava: 1
  • plugin.state.npgoogleupdate: 2
  • plugin.state.nppdf: 2
  • privacy.sanitize.migrateFx3Prefs: True

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Không
FredMcD
  • Top 10 Contributor
4306 giải pháp 60455 câu trả lời
Được đăng

In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

In the address bar, type '''about:crashes. Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.
FredMcD
  • Top 10 Contributor
4306 giải pháp 60455 câu trả lời
Được đăng

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Người tạo câu hỏi

bp-f1bbbec3-6eec-452c-a9d2-78d2a2141112 12/11/2014 11:00 AM bp-3f4e644e-169b-486d-b519-70caa2141112 12/11/2014 10:55 AM bp-285993ff-c4e4-4bdf-bebc-721262141112 12/11/2014 10:50 AM bp-8f794183-3693-4633-8476-7f69a2141112 12/11/2014 10:49 AM bp-c185039f-b387-4b4a-8e48-233fd2141112 12/11/2014 10:46 AM bp-93d5cd37-b8c1-4ca4-98e5-70b482141112 12/11/2014 10:46 AM bp-4c6eaf5b-a5f3-4134-9ae8-6f06b2141107 07/11/2014 2:32 PM bp-fac5a363-7588-416d-a1b8-9c6a52141107 07/11/2014 1:27 PM bp-7aca099b-1b9b-4f66-8596-948522141107 07/11/2014 1:08 PM bp-a28ff579-2c0e-415f-b003-ee5092141107 07/11/2014 12:55 PM

bp-f1bbbec3-6eec-452c-a9d2-78d2a2141112 12/11/2014 11:00 AM bp-3f4e644e-169b-486d-b519-70caa2141112 12/11/2014 10:55 AM bp-285993ff-c4e4-4bdf-bebc-721262141112 12/11/2014 10:50 AM bp-8f794183-3693-4633-8476-7f69a2141112 12/11/2014 10:49 AM bp-c185039f-b387-4b4a-8e48-233fd2141112 12/11/2014 10:46 AM bp-93d5cd37-b8c1-4ca4-98e5-70b482141112 12/11/2014 10:46 AM bp-4c6eaf5b-a5f3-4134-9ae8-6f06b2141107 07/11/2014 2:32 PM bp-fac5a363-7588-416d-a1b8-9c6a52141107 07/11/2014 1:27 PM bp-7aca099b-1b9b-4f66-8596-948522141107 07/11/2014 1:08 PM bp-a28ff579-2c0e-415f-b003-ee5092141107 07/11/2014 12:55 PM
FredMcD
  • Top 10 Contributor
4306 giải pháp 60455 câu trả lời
Được đăng

Firefox does not understand what is causing the crashes. But is showing a high memory issue:

Total Virtual Memory 4294836224

Available Virtual Memory 3586519040

System Memory Use Percentage 83

Available Page File 5621534720

Available Physical Memory 339632128


Did you try disabling Hardware Acceleration and run in Safe Mode?

Firefox does not understand what is causing the crashes. But is showing a high memory issue: Total Virtual Memory 4294836224 Available Virtual Memory 3586519040 System Memory Use Percentage 83 Available Page File 5621534720 Available Physical Memory 339632128 ---------------- Did you try disabling '''Hardware Acceleration''' and run in '''Safe Mode?'''