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Google maps has stopped working. On FF 33.0.3. Only change is loaded Kaspersky. Ideas?

Được đăng

I have been using Google maps UK. Suddenly now only get blank map screen. Street view works OK. Tried clearing cache and cookies, updated FF to 33.0.3. PC on XP SP3. Works OK in IE8. Only thing I know I have done recently is load Kaspersky. Any ideas?

I have been using Google maps UK. Suddenly now only get blank map screen. Street view works OK. Tried clearing cache and cookies, updated FF to 33.0.3. PC on XP SP3. Works OK in IE8. Only thing I know I have done recently is load Kaspersky. Any ideas?

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Google Update
  • Shockwave Flash 15.0 r0
  • Virtual Keyboard
  • Online Banking Extension
  • Content Blocker Extension
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Garmin Communicator Plug-In 4.1.0.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Ứng dụng

  • Firefox 33.0.3
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 5.1; rv:33.0) Gecko/20100101 Firefox/33.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/33.0.3/WINNT/en-US/

Tiện ích mở rộng

  • AOL Advanced (1) initial.rev31.1 (jid0-FvEADUJLJm0Xn0WJKSzK2E1bZmY@jetpack)
  • AOL One Click 1.1.33 (homepage.extension@aol.com)
  • AOL Toolbar 5.74.1.10068 ({7affbfae-c4e2-4915-8c0f-00fa3ec610a1})
  • Dangerous Websites Blocker 4.5.0.311 (content_blocker_6418E0D362104DADA084DC312DFA8ABC@kaspersky.com)
  • Garmin Communicator 4.1.0 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Mail Preview 1.1.22 (mail.extension@aol.com)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b})
  • Safe Money 4.5.0.311 (online_banking_69A4E213815F42BD863D889007201D82@kaspersky.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Virtual Keyboard 4.5.0.311 (virtual_keyboard_294FF26A1D5B455495946778FDE7CEDB@kaspersky.com)
  • Java Quick Starter 1.0 (jqs@sun.com) (không hoạt động)
  • RealDownloader 1.3.2 ({FCE04E1F-9378-4f39-96F6-5689A9159E45}) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: ATI MOBILITY RADEON 9600 Series
  • adapterDescription2:
  • adapterDeviceID: 0x4e50
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'9.6']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 7-24-2003
  • driverDate2:
  • driverVersion: 6.14.10.6375
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Thay đổi cài đặt

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.newtab.url: http://www.aol.com/?mtmhp=hyplogusaolp00000081&tb_uuid=FC145AEBD576FF47D4F877A1D90EC526
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141105223254
  • browser.startup.homepage: http://www.theguardian.com/uk|https://mail.aol.com/38815-616/aol-6/en-us/Suite.aspx
  • browser.startup.homepage_override.buildID: 20141105223254
  • browser.startup.homepage_override.mstone: 33.0.3
  • dom.allow_scripts_to_close_windows: True
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0.3
  • font.name.serif.x-western: Arial
  • keyword.URL:
  • media.gmp-gmpopenh264.lastUpdate: 1414237075
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1415270566
  • network.cookie.prefsMigrated: True
  • network.protocol-handler.warn-external.dnupdate: False
  • places.database.lastMaintenance: 1415272615
  • places.history.expiration.transient_current_max_pages: 53671
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 0
  • plugin.state.np-mswmp: 2
  • plugin.state.npcontentblocker: 2
  • plugin.state.npfirefoxplugin: 2
  • plugin.state.nponlinebanking: 2
  • plugin.state.npvkplugin: 2
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.csp.enable: False
  • security.mixed_content.block_active_content: False
  • security.OCSP.enabled: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1414404645

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Không
FredMcD
  • Top 10 Contributor
4300 giải pháp 60395 câu trả lời
Được đăng

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' --------------- Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Người tạo câu hỏi

Pausing Kaspersky solves the problem but what is the permanent fix?

Thanks

Pausing Kaspersky solves the problem but what is the permanent fix? Thanks
FredMcD
  • Top 10 Contributor
4300 giải pháp 60395 câu trả lời
Được đăng

Disable the Kaspersky add-on. And contact their tech support for help.

Disable the Kaspersky add-on. And contact their tech support for help.