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Screen Freezes When The Mouse Doesn't Move

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Hi, I have always used Mozilla Firefox and loved it but in the last few weeks it is driving me insane. Whenever I load a webpage and I don't move the mouse it just freezes until I move the mouse again. If I load the same page off internet explorer it loads straight away without moving or touching anything. I am on the current version of 34.0 Beta Update Channel. I have tried using a previous version and the same problem is there. I really want to use Firefox but it's at the stage I won't if I have to be sitting in front of the computer moving the mouse to load each page I need. Can anyone please help me.

Hi, I have always used Mozilla Firefox and loved it but in the last few weeks it is driving me insane. Whenever I load a webpage and I don't move the mouse it just freezes until I move the mouse again. If I load the same page off internet explorer it loads straight away without moving or touching anything. I am on the current version of 34.0 Beta Update Channel. I have tried using a previous version and the same problem is there. I really want to use Firefox but it's at the stage I won't if I have to be sitting in front of the computer moving the mouse to load each page I need. Can anyone please help me.

Giải pháp được chọn

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Đọc câu trả lời này trong ngữ cảnh 3

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • ABR_AUSkey Plugin Mozilla Component
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 15.0 r0
  • 5.1.30514.0
  • Unity Player 4.2.0f4
  • NPWLPG

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0

Thông tin chi tiết

cor-el
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17774 giải pháp 160763 câu trả lời
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Giải pháp được chọn

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware
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Thankyou So Much !!! My problem has been fixed.

Thankyou So Much !!! My problem has been fixed.