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message saying my email is suspended due to infections on computer should i ring phone number given to fix or is it a scam

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alert message comes up when i try to go on to my email saying account suspended due to infections on my computer. it gives a number to ring is this a scam

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hello, this is most likely a scam, but you'd have to contact the legitimate support channels of your email provider to find out for sure (NOT the phone number displayed though!)

since the issue may be caused by malware on your computer i' recommend that you perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

finally, please update your plugins (some of them are out-dated & have security vulnerabilities that are actively exploited on the web)!