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FireFox 31 and gmail can't mark ALL messages as read

Posted

OS Windows 7/64 on two PC's OS Windows 7/32 on Laptop

FireFox version 31. on two PC's

Both pc's have the same programs and addons and gmail labs

Gmail labs in use: multiple inboxes undo send

FF addons: Awesome Screenshot Flash Video downloader LastPass My Homepage OldCompose Beta 2.2 RealDownloader Session Manager Tab Kit - Tab Highlighter 0.2.3 Tab Kit 2nd Edition Troubleshooter Xmarks Yesware email tracking

I log into three gmail accounts at the same time on both PC's

Each of these accounts has 5 inboxes...

when I've scanned and read all of the messages I wish to read, I select ALL - More - Mark as READ....

on one PC, whenever I do that procedure, the "mark all as read" is NOT present....

I only have the option to mark all as UNread...

with the last FF update, this issue began to happen on the second PC...

I disabled everything and checked...no change..

I started FF in safe mode... no change...

I disabled my antivirus software - no change

I finally tried the laptop - which had not been used for about 6 months and FF had not been updated... was still on version 27...

All of the inboxes had the option to "mark as READ"...

I posted on gmail forum and got some good suggestions... tried them all and the only thing that worked was to click on the labs escape link...

However, when I disabled the labs one at a time to see which might be a culprit, the "mark as read" was not present ....

I recently installed Avant Browser to see if I had the same issue and gmail works perfectly in Avant Browser

gmail works perfectly in Opera gmail works perfectly in Chrome

I know that there are a bazillion variables and it's really tough to pinpoint the problems.... and, I'd really appreciate if anyone has any suggestions....

for the time being, I'm going to unistall FF 31. and reinstall FF 27

thanks.....Karen

OS Windows 7/64 on two PC's OS Windows 7/32 on Laptop FireFox version 31. on two PC's Both pc's have the same programs and addons and gmail labs Gmail labs in use: multiple inboxes undo send FF addons: Awesome Screenshot Flash Video downloader LastPass My Homepage OldCompose Beta 2.2 RealDownloader Session Manager Tab Kit - Tab Highlighter 0.2.3 Tab Kit 2nd Edition Troubleshooter Xmarks Yesware email tracking I log into three gmail accounts at the same time on both PC's Each of these accounts has 5 inboxes... when I've scanned and read all of the messages I wish to read, I select ALL - More - Mark as READ.... on one PC, whenever I do that procedure, the "mark all as read" is NOT present.... I only have the option to mark all as UNread... with the last FF update, this issue began to happen on the second PC... I disabled everything and checked...no change.. I started FF in safe mode... no change... I disabled my antivirus software - no change I finally tried the laptop - which had not been used for about 6 months and FF had not been updated... was still on version 27... All of the inboxes had the option to "mark as READ"... I posted on gmail forum and got some good suggestions... tried them all and the only thing that worked was to click on the labs escape link... However, when I disabled the labs one at a time to see which might be a culprit, the "mark as read" was not present .... I recently installed Avant Browser to see if I had the same issue and gmail works perfectly in Avant Browser gmail works perfectly in Opera gmail works perfectly in Chrome I know that there are a bazillion variables and it's really tough to pinpoint the problems.... and, I'd really appreciate if anyone has any suggestions.... for the time being, I'm going to unistall FF 31. and reinstall FF 27 thanks.....Karen

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.11
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • This plug-in enables downloading of HTML5 videos
  • This plug-in enables downloading of Flash videos
  • This plug-in enables downloading with the Download This Video button
  • 5.1.30214.0
  • VLC media player Web Plugin 2.1.3
  • LastPass Plugin
  • Shockwave Flash 11.7 r700
  • Citrix Online App Detector Plugin
  • Picasa plugin
  • Facebook Desktop Plugin
  • Nitro PDF Plug-in for Firefox and Chrome

Application

  • Firefox 31.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
  • Support URL: https://support.mozilla.org/1/firefox/31.0/WINNT/en-US/

Phần mở rộng

  • Awesome screenshot: Capture and Annotate 2.4.4 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • Flash Video Downloader - YouTube Full HD Download 6.1.2 (artur.dubovoy@gmail.com)
  • GDrive Panel 1.0.2 (gdrivepanel@alejandrobrizuela.com.ar)
  • LastPass 3.1.1 (support@lastpass.com)
  • My Homepage 1.2 (myhomepage_manishjain9@gmail.com)
  • Session Manager 0.8.1.5 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • Tab Kit - Tab Highlighter 0.2.3 (tabkit.tab-highlighter@pikachuexe.amateur.hk)
  • Tab Kit 2nd Edition 0.11.2 (tabkit2@pikachuexe.amateur.hk)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Firefox Old Version Update Hotfix 20140527.01.3 (firefox-hotfix@mozilla.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 3200 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9610
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-19-2011
  • driverDate2:
  • driverVersion: 8.850.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 3200 Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.max_tabs_undo: 20
  • browser.sessionstore.max_windows_undo: 6
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  • browser.startup.homepage: https://Google.com
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: 31.0
  • browser.tabs.animate: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 31.0
  • gfx.direct3d.last_used_feature_level_idx: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1408559913
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.extensions-sessionmanager: False
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1408559913

Misc

  • User JS: No
  • Accessibility: Yes
guigs2
  • Top 10 Contributor
  • Administrator
  • Moderator
665 solutions 7515 answers

Have you cleared the cache in Firefox and turned off the labs in Gmail when you access email from Firefox?

Does it also happen in Safe Mode- this will tell you if it is an add on: Troubleshoot Firefox issues using Safe Mode

Have you cleared the cache in Firefox and turned off the labs in Gmail when you access email from Firefox? Does it also happen in Safe Mode- this will tell you if it is an add on: [[Troubleshoot Firefox issues using Safe Mode]]