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Firefox 31.0 crashing with latest flash update

Posted

Hi. I recently upgraded to Firefox 31.0 and Flash 14.0.0.179. Since then I am unable to watch video files as a green screen appears and shortly thereafter a error message stating that Shockwave is still working or has stopped working and that I should click continue or stop the pluggin.

My mouse has also become slower since this upgrade and the fan on my graphic card really cranks up.

I am running Windows 7 32-bit OS. This problem did not exist prior to the upgrades.

Please assist.

Hi. I recently upgraded to Firefox 31.0 and Flash 14.0.0.179. Since then I am unable to watch video files as a green screen appears and shortly thereafter a error message stating that Shockwave is still working or has stopped working and that I should click continue or stop the pluggin. My mouse has also become slower since this upgrade and the fan on my graphic card really cranks up. I am running Windows 7 32-bit OS. This problem did not exist prior to the upgrades. Please assist.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • ActiveTouch General Plugin Container Version 105
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • 5.1.30514.0
  • GEPlugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Firefox/31.0

More Information

the-edmeister
  • Top 10 Contributor
  • Moderator
4156 solutions 31305 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like) [[Image:aboutcrashesFx29|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
cor-el
  • Top 10 Contributor
  • Moderator
13074 solutions 119697 answers

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration You can check for problems with current Shockwave Flash plugin versions and try this: *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting

Question owner

Submitted Crash Reports Report ID Date Submitted e7b72d19-ca35-4abf-bb40-4fde9f1f85a6 20/08/2014 6:31 PM bp-140ae328-1040-485c-bfe6-586b22140820 20/08/2014 6:20 PM bp-a5ee6c93-6124-4ec5-9eba-f75212140820 20/08/2014 5:35 PM

Submitted Crash Reports Report ID Date Submitted e7b72d19-ca35-4abf-bb40-4fde9f1f85a6 20/08/2014 6:31 PM bp-140ae328-1040-485c-bfe6-586b22140820 20/08/2014 6:20 PM bp-a5ee6c93-6124-4ec5-9eba-f75212140820 20/08/2014 5:35 PM