X
Nhấn vào đây để đến phiên bản di động của trang web.

Diễn đàn trợ giúp

Chủ đề này đã đóng và được lưu lại. Vui lòng hỏi một câu hỏi mới nếu bạn cần giúp đỡ.

Firefox hangs on a particular website

Được đăng

Hello everyone,

It's been several days now that I've tried to fix a hanging issue that only occurs on http://schallcreative.com. It started since we upgraded to Firefox 31.0. We are also running on Mac systems with Mavericks OSX 10.9.4. If we downgrade to Firefox 30.0 or 29.0, the website appears without any issues.

A little bit about the website itself, it runs on a Wordpress platform. It's a hybrid one pager with SVG animation, blog and individual pages to highlight past work. There is also some simple custom Javascript applied to it as well.

What have I done?

Disabled Firefox Plugins Disabled Firefox Extensions Uninstalled and Installed Firefox Restarted Computer Updated jQuery Updated Wordpress Disabled Wordpress Plugins Deleted Unused Wordpress Plugins

Once I attempt to open http://schallcreative.com, it hangs, the cursor turns into the rainbow wheel soon after and then I wait. I've left it hanging up to 10 minutes and it won't crash. All it does is hang. Eventually I have to go to the dock and force quit the app and soon after I get an "Ignore" or "Report" option. Usually I'll hit report and I get a run down on the machine. If I open Google, Vimeo, YouTube, other client websites, they all open just fine.

We are Mozilla fans here and I hope someone can help me with this issue. I hope also that this may help other future issues.

Much appreciated before hand and I look forward to hearing feedback. Fred

Hello everyone, It's been several days now that I've tried to fix a hanging issue that only occurs on http://schallcreative.com. It started since we upgraded to Firefox 31.0. We are also running on Mac systems with Mavericks OSX 10.9.4. If we downgrade to Firefox 30.0 or 29.0, the website appears without any issues. A little bit about the website itself, it runs on a Wordpress platform. It's a hybrid one pager with SVG animation, blog and individual pages to highlight past work. There is also some simple custom Javascript applied to it as well. What have I done? Disabled Firefox Plugins Disabled Firefox Extensions Uninstalled and Installed Firefox Restarted Computer Updated jQuery Updated Wordpress Disabled Wordpress Plugins Deleted Unused Wordpress Plugins Once I attempt to open http://schallcreative.com, it hangs, the cursor turns into the rainbow wheel soon after and then I wait. I've left it hanging up to 10 minutes and it won't crash. All it does is hang. Eventually I have to go to the dock and force quit the app and soon after I get an "Ignore" or "Report" option. Usually I'll hit report and I get a run down on the machine. If I open Google, Vimeo, YouTube, other client websites, they all open just fine. We are Mozilla fans here and I hope someone can help me with this issue. I hope also that this may help other future issues. Much appreciated before hand and I look forward to hearing feedback. Fred

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Shockwave Flash 14.0 r0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.

Ứng dụng

  • Firefox 31.0
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:31.0) Gecko/20100101 Firefox/31.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/31.0/Darwin/en-US/

Tiện ích mở rộng

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Dust-Me Selectors 4.1 ({3c6e1eed-a07e-4c80-9cf3-66ea0bf40b37}) (không hoạt động)
  • Firebug 2.0.2 (firebug@software.joehewitt.com) (không hoạt động)
  • Test IE 1.5.1 (jid0-IjImIyAhC6aVwuN2VA4XpGwFbHk@jetpack) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription:
  • adapterDeviceID: 0x fea
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce GT 755M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Thay đổi cài đặt

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: 31.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 31.0
  • font.internaluseonly.changed: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1407331731
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.adobeaamdetect: 0
  • plugin.state.citrixonlinewebdeploymentplugin: 0
  • plugin.state.default browser: 0
  • plugin.state.iphotophotocast: 0
  • plugin.state.webex: 0
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1404843622

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Không
ideato 893 giải pháp 6250 câu trả lời
Được đăng

Hello fredschall, any luck if you clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu , choose History, and then Clear Recent History....
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Thank you.

EDIT : Probably not, as you said if you downgrade you are without issues. My mistake. Forget it.

Hello fredschall, any luck if you clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Click the menu button [[Image:New Fx Menu]], choose History, and then Clear Recent History.... #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the ''Clear now'' button. Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article. Thank you. '''EDIT : '''Probably not, as you said if you downgrade you are without issues. '''My mistake'''. Forget it.

Được chỉnh sửa bởi ideato vào

cor-el
  • Top 10 Contributor
  • Moderator
17757 giải pháp 160593 câu trả lời
Được đăng

Locking duplicate thread.
Please continue here: [/questions/1014345]

<i>Locking duplicate thread.<br>Please continue here: [[/questions/1014345]]</i>