Firefox Community Forum

Recently my HBO max started to not load on firefox... I've tried the usual suspects, cleared cache and cookies multiple times, but when trying to pick a profile, just a black screen loads. Nothing happens.

Picture below, every logged link of the site is like this, i can only access links before login, like answers/support/ads,campaigns etc. Those kind of pages load.

Also, sometimes, when accessing the site through search engines, the site loads, but on a different profile than the one I use, but when trying to switch profiles, the same thing happens again, nothing loads.

Today (06/12/2025) upon opening a new tab, Firefox slid the new option of uploading a custom picture to apply to the background. Tried the new feature, now I can not find the setting that allows me to change the picture. I read the thread "Customize your wallpapers". The instructions are as follows; You can personalize your Firefox New Tab page by adding one of the available wallpapers. Follow these steps:

  1. In the right corner of the New Tab page, click the gear IG settings icon.
  2. In the customization panel, under the Wallpapers section, you will see different categories like Solid colors, Abstract and Photographs.

       Click the category you prefer. For example, selecting Abstract will show a variety of abstract designs. 

The problem I have is the customization panel is no where to be seen, I have click on EVERYTHING possible, it is not in my settings, why? How do find this?

I cannot display Amazon Deals properly that contain multiple he products. The home page and single products display normally. should be. A page with multiple products has large blank areas where the product should be. If I move the mouse over these spots, a soundless video will often display.

My clearing of the temporary cache files did not help. Stopping Ghostery doesn't help either. Other add-ons include Last Pass, Honey, Review Meta and Facebook Fences.

Help is appreciated.

Firefox on new laptop windows 11. (AMD Ryzen 7 5800HS with Radeon Graphics)

Firefox on new laptop windows 11. (AMD Ryzen 7 5800HS with Radeon Graphics)

Have noticed only when i use Firefox i get intermittent flickering on the screen. It does not effect browsing, though it has frozen on a couple of occasions. I don't know if that is connected or just something else.

I have tried two trouble shoot 'fixes' i found whilst looking for a solution and neither have worked.

1 - turning off recommended performance settings and hardware acceleration. 1b - turning hardware acceleration back on.

2 - checking in troubleshoot mode to see if it's an extension. Flickering happened in troubleshoot mode too.

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Microsoft seems to have cut Firefox out for video chats. This is a recent change. Their message is that video is not supported by my browser (Firefox)

I love having the ability to group some of my tabs but I'm wondering if it's possible to create "subgroups" of tabs inside of a "group". For instance, it would be very confusing & even chaotic to have one tab group named "Computers" that has tabs for sites where I buy computers/parts/software, sites where I go to for support for my hardware/software issues, & sites where where I can read reviews about the up & coming new hardware/software. However, the chaos would go away if I could have 3 tab subgroups (Shopping, Support, & News) UNDER a "top level" tab named "Computers".

From what I've been able to find on the Firefox website, this capability is not yet available but I'm wondering if it's something that's currently in development. If not, I would like to suggest that it be seriously considered. I realize that some people could take this kind of capability to the extreme, with hundreds of tabs organized using multiple "sub-tiers" & trying to develop something to support the extreme cases would be a nightmare. However, the ability to even two levels (groups & 1 level of subgroups) would be a HUGE improvement over the current situation.

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I "extract" my old data from it.

PLEASE HELP! I allowed Avast to do a "clean up" this week. That usually entailed a "scan" for viruses. NOT ANYMORE! My computer is really messed up! I just tried to delete Avast, and even though I hate to see ads, I think their Ad Blocker is messing up my PC. I just noticed that when I asked what I thought was FIREFOX a question, the answers were supplied by an entity called THLIOKNI. WTF is THAT?????? Seriously, what is happening to my relatively NEW PC--had to buy a new CPU in October of 2023. And I've always used Firefox. But WINDOWS 11 is the operating system on this PC, and it is NOT compatible with Firefox apparently! I'm an elderly woman and I cannot handle this stress! What I also noticed is that I read Substack writers and depend on them for accurate description of current political and social news, but now I can't access the "like" buttons on commentators. Is that a Substack issue (I don't think so!), or is it something to do with the Avast "clean up?" WHAT ON EARTH IS THLIOKNI and how the hell did that get on my computer? PLEASE ADVISE ASAP! And I sincerely hope a REAL PERSON reads this! I do not want a million responses from other readers at other times, I want to hear from a REAL PERSON! You have my e-mail address. Catherine O'Kelly

I have tried many times to download and install firefox but when I try to install it, and sait for what seems to be theinstallation process to finish, I keep getting a page that says invalid URL.

How can I insall the prowser?

Actually, I used to have it on my computer but somehow I cannot find it. [email removed]@aol.com

Hello:

When I signed into my computer this morning, a pop-up asked me if I wanted Firefox to update. I let it do that, and then a pop-up came up letting choose among some photos and art for a desktop background. It even let me upload a photo of mine. I chose one of yours, now I can't change to any other photo I have on my computer. Please help.

Thank you,

Cynthia M.

where is the new search icon...i don't see it on/near the address bar on my firefox browser.....u say the new icon allows the user to choose which search engine to use but where is the icon?

Some websites I can get to load a page but then cannot access any other part of that website. A good example is Flickr which I can access initially but almost immediately it is part greyed out. Screenshot attached. I can access these sites on Edge with no problem.

Suddenly my outlook account stopped working, unable to do anything, emails disappeared, is this a problem related to Microsoft Windows 11 connection? Couldn't get through to microsoft help. What can I do?

I have a brand new Windows 11 gaming PC. My primary sound output is working fine for the PC, but when I play sound from a Firefox window, I hear nothing. Must be a simple setting, but where do I find it?