Firefox Community Forum

I've had to replace my computer today and when I've installed Firefox and signed in it no longer shows than I paid for a year's Premium Relay in June this year. What to do?

I returned a phone that I had for 2 weeks (the phone was a Motorola G Stylus 2024, if that's even relevant), and while I did a factory reset on the phone before returning it, I am worried that my Firefox account information is still accessible through the device.

One reason why I am worried is because, when looking at synced windows open, *everything* that I had open on there was open and accessible through my account. Another reason that I am worried is because I did not log out on the device before returning it to my local Best Buy.

It'd probably be impossible to track down the exact phone that I had, but can anything be done? Should I redo my log-in password for Firefox (or even all the sites that I used on that phone) or am I worried over nothing?

When I enter the verification code I received over email, it says "Bad request: Something went wrong. Please close this tab and try again."

There's no bad requests in the Network tab under web developer tools.

Proszę usunąć moje konto w Mozilli Firefox. Skasować hasła i klucze. Nie będę z nich korzystała. Mam włamania częste do skrzynki mejlowej qwerty1256@vp.pl

Wioletta

Region Polska

Hi, I keep receiving an email regarding this issue.

Your Mozilla account and data will be deleted Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN. On Saturday, May 17, 2025, your account and your personal data will be permanently deleted unless you sign in.

Could you please help me sort it out? Also, see the attached screenshot.

Thank you.

Cheers, Raja

I continually received messages from Mozilla stating that my Mozilla account and data would be deleted.

I got the message see beloy (French text translated by Deepl into english). The full french message is attached. "Mozilla logo Your Mozilla account and data will be deleted in 7 days Your Mozilla account is used to access free privacy and browsing products such as Firefox sync, Mozilla Monitor, Firefox Relay and MDN. Your account and personal data will be permanently deleted on Thursday, May 15, 2025 due to your inactivity."

I can't understand this messsage as I use daily several times the Mozilla products Thunderbird and Firebird. Please dont cancel my account as it would have catastrophic consequences. Please tell me what I should do to avoid that cancellation.

I keep getting email from accounts@firefox.com saying my account is going to be closed since I haven't used it in two years. I use it constantly! I have it downloaded to my Dell laptop, and I use it all the time. Is this a scam?