Hi The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question: * [https://support.mozilla.org/questions/new/firefox-private-network-vpn/form Mozilla VPN] * [https://support.mozilla.org/questions/new/monitor/form Monitor] * [https://support.mozilla.org/questions/new/relay/form Firefox Relay] * [https://support.mozilla.org/questions/new/mdn-plus/form MDN Plus]

https://support.mozilla.org/en-US/kb/mozilla-vpn-compatible-my-device For Windows you need 64-bit Windows 10, 11 to run Mozilla VPN.