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public address is different from location selected in VPN

Using the Mozilla VPN, I select a location in the USA. After a few hours, my public IP address / location will be different than what I selected in the VPN app; for examp… (читати далі)

Using the Mozilla VPN, I select a location in the USA. After a few hours, my public IP address / location will be different than what I selected in the VPN app; for example, I select "San Francisco, CA" in the VPN, and a few hours later my email sign-in location (or using mylocation.org) is somewhere in India - that's not even in the list of locations we can select for the VPN. Is my VPN being hacked? I'm using Windows 11 with the latest update and the built-in Windows Security. On my android phone, the VPN location shows as 'Starkville, TN', which is also not on the VPN location select list.

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Menus are transparent in Win10 desktop Firefox

I use Win10 Firefox 153.0 x64 on my laptop, and any time I select a menu, the background is transparent, so I can't see the actual menu options, I have to guess what they… (читати далі)

I use Win10 Firefox 153.0 x64 on my laptop, and any time I select a menu, the background is transparent, so I can't see the actual menu options, I have to guess what they say when selecting them. Please either fix this, or tell me how to fix this.

Вирішено 7 50

Some websites and links are either opening slowly or not at all. Already cleared the cash and did everything else.

I've uninstalled Firefox and reinstalled it and cleared the cache. And it's still either not linking to certain sites at all or not, opening them correctly or completely.… (читати далі)

I've uninstalled Firefox and reinstalled it and cleared the cache. And it's still either not linking to certain sites at all or not, opening them correctly or completely. I don't wanna spend any more time than necessary on this since i've tried various ways to fix the issue.. If you can help me, that would be great. I guess I could use chrome, but I have used firefox for years.And as a rule, haven't had any problems up until now.

Замкнено 1 80

I have Windows 11 OS on my laptop, but when I order merchandise via Paypal, I receive a notification that it was processed using Windows 10! Why is this happening?

I have Windows 11 operating system on my Laptop, but when I order merchandise online via Paypal, I get notification stating my device was recognized and was using Windows… (читати далі)

I have Windows 11 operating system on my Laptop, but when I order merchandise online via Paypal, I get notification stating my device was recognized and was using Windows 10! I don't understand why this is happening. How do I fix this?

Вирішено 1 120

I can't click the URL field, neither the shield icon nor any icon next to it

Since last two updates, I noted I can't click on the URL field or any icons next to each other two versions ago. I changed the Bluetooth mouse to a lined mouse, then it w… (читати далі)

Since last two updates, I noted I can't click on the URL field or any icons next to each other two versions ago. I changed the Bluetooth mouse to a lined mouse, then it went OK. But with the latest update, again, the same symptom occured and persists: I am on MacBookPro, so I manage to Command+any command key.

How can I restore and click on URL field, copy URL, or reload the URL address again? OF course, I need to use other icons for each function.

Вирішено 1 190

bookmarks

can not resolve repeated problem : "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security… (читати далі)

can not resolve repeated problem : "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem." Cánt not find "Refresh"

Вирішено Архівовано 1 299

Firefox' build-in translator

Near Firefox. Why does Firefox's built-in translator always write “Near” in front of all opening sentences? It's very annoying to look at. Have you considered using AI? D… (читати далі)

Near Firefox. Why does Firefox's built-in translator always write “Near” in front of all opening sentences? It's very annoying to look at. Have you considered using AI? DeepL is great for translating. It translates not only the words, but also the culture.

[edited email from community support forum]

Вирішено Архівовано 1 270

Youtube is incredibly slow on Firefox

Youtube just does not run well on the firefox browser, I have had this issue on my pc, as well as my laptop. Twitch, piracy streaming sites, 9anime all work fine this pro… (читати далі)

Youtube just does not run well on the firefox browser, I have had this issue on my pc, as well as my laptop. Twitch, piracy streaming sites, 9anime all work fine this problem with loading and buffering is exclusive to youtube. I have tried resetting my firefox settings, changing the values for load times and resource usage in about:config and none of these have fixed my youtube.I have tried multiple fixes I've been recommenced by online forms. I have switched my user agent to make youtube think I am using chrome, I have disabled and removed all of my extensions including ublock origin, and loading youtube remains painfully slow. In fact, disabling adblock makes the load times even slower.

Also responding to my post with "hmmm durrr it works just fine for me" does not help anybody, stfu.

Вирішено Архівовано 3 782

bookmarks and history

"The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can caused this problem"… (читати далі)

"The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can caused this problem".

How do I resolve this problem?

Вирішено Архівовано 3 449

Distorted text in canvases

For some reason text rendered in canvases (used by Minecraft hostings to display console) is distorted. I'm not getting this behavior in other browsers (including Zen – F… (читати далі)

For some reason text rendered in canvases (used by Minecraft hostings to display console) is distorted. I'm not getting this behavior in other browsers (including Zen – Firefox fork). The issue persists in both stable and nightly versions, with and without hardware acceleration, in safe mode too. Any clues?

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Selections from new (i.e., October 2025) Firefox newsletter/information screwed with my javascript -- I no longer have javascript! I'm an 80-year old computer illiterate. How do I restore javascript?

Firefox recently sent out its monthly newsletter (Oct '25) with all sorts of options that can be enabled on Firefox. I'm a computer illiterate & foolishly chose some… (читати далі)

Firefox recently sent out its monthly newsletter (Oct '25) with all sorts of options that can be enabled on Firefox. I'm a computer illiterate & foolishly chose some of the options -- don't remember which nor know how to discover them.

Now javascript is no longer enabled on my MacBook Air (macOs Big Sur 11.7.10). I cannot access my protonmail account and many many other sites.

I've gone cross-eyed accessing "fixes" that are labelled "only for advanced users" & am bright enough to not even try.

Is there a simple fix (short of wiping my computer -- with data going back 11 years) that even I can do?

If you have "fixing your firefox for Dummies" then please email me with a solution. [edited email from public community support forum]

Вирішено Архівовано 1 140

Cannot resolve disappearance of my bookmarks toolbar

I've loved Firefox for years but can no longer use it because I have been unable to resolve this issue. All was well, an update was done, and bingo, I got this message. I… (читати далі)

I've loved Firefox for years but can no longer use it because I have been unable to resolve this issue. All was well, an update was done, and bingo, I got this message. I don't know how to fix it. I removed Firefox from my desktop and re-installed. Same problem.

"The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem."

Вирішено Архівовано 8 269

Firefox main process repeatedly consume large amount of memory

Since recently 1~2 version, my Firefox keeps consume large amount of memory and release it repeatedly Even I restart Firefox and do nothing, it will start doing this agai… (читати далі)

Since recently 1~2 version, my Firefox keeps consume large amount of memory and release it repeatedly

Even I restart Firefox and do nothing, it will start doing this again

I use about:processes and about:memory to capture this seems the main process's "tab.query" causing this, please check

PS: sometime it will consume till system max (64GB) and cause my OS out of memory. PS2: that wave-like memory usage is cause by Firefox

Вирішено Архівовано 9 519