Firefox crashes
My Firefox crashes on a regular basis. I have followed the steps on the help page including updating my program and running a virus scan but the problem only gets worse. I can only run one page at a time and when I try to open another tab or click on a hyper link the program will crash. I was able to open it back up and start working again, but after I updated my program it got to where I can only run one tab/page at a time. Please help me. My email address is: jay.reed78@yahoo.com
Thank You, Jay Reed
Усі відповіді (8)
Can you type in "about:crashes" into your browser without quotes and then provide us with the crash id's so we can help easier.
I have a series of crash reports, here are a few of the numbers: c77153fc-af81-4d57-a286-b07d52120109 f3cb55b1-3817-4c73-8513-607272120109 10788ba2-9ff5-4b9c-90eb-8aaa92120106 95dc30be-1ad5-4f0b-9a8c-c16c42120109 bf970c02-a843-469a-9ae9-806c62120107 4e697428-0fbd-4011-a35a-27dad2120106
These are just a few of the crash report numbers I have. They all start with bp- and then follow with the above numbers. I also did attempt to update my graphic driver as it mentioned on one of the reports. However, the report calls for an update of 257.21 or newer, but my Nvidia GeForce driver does not support the 257.21 update. The most current driver update was 175.19 geforce. My crashing problems were intermittent until I updated to FireFox 11. Now they happen everytime I open my browser.
See:
There is a crash ID available:
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
- http://www.superantispyware.com/ - SuperAntispyware
- http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
- http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
- http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
- http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Here is a more complete list for you
Report ID Date Submitted bp-c77153fc-af81-4d57-a286-b07d521201094/9/201210:41 AM
bp-f3cb55b1-3817-4c73-8513-6072721201094/9/201210:07 AM bp-95dc30be-1ad5-4f0b-9a8c-c16c421201094/9/201210:02 AM bp-bf970c02-a843-469a-9ae9-806c621201074/7/20129:05 AM bp-4e697428-0fbd-4011-a35a-27dad21201064/6/20124:54 PM bp-09d46a52-d8d6-4c33-8dde-d56ce21201064/6/20123:45 PM bp-9b30cde1-9555-462e-94bc-9d1b521201064/6/20122:35 PM bp-10788ba2-9ff5-4b9c-90eb-8aaa921201064/6/20121:39 PM bp-66391c17-23f6-4b51-b6ed-e7f6521203313/30/20128:40 PM bp-04fff02b-19a5-4483-a075-b086821203303/30/20124:39 PM bp-cd5809fd-267b-4187-a02d-b272c21203303/30/20123:20 PM bp-ba9c8b30-0be3-4425-b6e2-1eb0821203303/30/20123:19 PM bp-eb0d2a38-d2ea-4047-bb90-18dcd21203303/30/20122:59 PM bp-ab816b04-cf06-4d96-bd76-9156321203303/30/20122:58 PM bp-71b5df38-70a8-469b-976c-d124621203303/30/20122:44 PM bp-08c027df-e37b-46d2-9adf-4520e21203303/30/20122:43 PM bp-f31ff79b-62f3-4057-b788-1540321203303/30/201212:07 PM bp-91733313-41a4-4ca2-8460-a2d7a21203303/30/201211:52 AM bp-ea269554-a0ff-4eab-a7db-137a921203303/30/201211:51 AM bp-e73f6702-67b6-4b67-bdbd-d649421203303/30/201211:03 AM bp-1afaec2e-2363-421e-bc0a-d042221203303/30/201210:37 AM bp-41df8abb-61bc-4958-9514-1940021203303/30/20129:15 AM bp-be62effb-ccd7-4ce5-94ea-ecfcf21203303/30/20127:47 AM bp-3e8fb53c-2dc3-4013-8da5-5a84821203303/30/20127:42 AM bp-1cabaa56-0560-4751-b211-5423d21203303/30/20127:41 AM bp-945bc815-c13c-41ac-b14a-e7dad21203303/30/20127:32 AM bp-7fc1ade6-6aba-4f96-af32-fdf6021203303/30/20127:29 AM bp-1f3c8e72-6ebe-4fb4-9212-b7d8a21203303/30/20127:28 AM bp-71b71955-2318-4649-a1cd-f325d21203303/30/20127:26 AM bp-e0f72fa4-ad22-4114-aee9-4252421203293/29/201212:23 PM bp-f481b123-98a1-4d64-8cf0-3b23c21203293/29/201212:22 PM bp-17e9ac7e-7628-4711-803a-b367421203293/29/201212:13 PM bp-65bc5559-5beb-430b-83dc-82b9921203293/29/201212:00 PM bp-8a997e0c-7559-4d0f-9d3c-8023121203293/29/201212:00 PM bp-42827427-0e5a-44e7-8031-5186321203293/29/201211:54 AM bp-0d0b48ad-d263-4b96-b7fe-7af1121203293/29/201211:27 AM bp-c0fd10b9-0785-4ec7-b1fd-47aa721203293/29/201210:25 AM bp-b6a397a9-d9e6-46f1-8c59-3656b21203273/27/201211:09 AM bp-ef4754ac-2e7c-4344-9292-4945121203263/26/201210:52 AM bp-79898392-f0ed-4a14-84b7-0a8ae21203263/26/201210:19 AM bp-fdf68424-ef6e-4d85-8cd7-2685a21203263/26/20129:53 AM bp-684980cd-adf5-46bc-b3a4-1ada621203223/22/201211:10 AM bp-c37c21c2-b5c4-4f2d-bc9d-f116121203223/22/201210:35 AM bp-c594163b-5733-4ded-8635-7e6e421203223/21/20128:28 PM bp-f109e8ad-df5d-4169-baa0-d620621203213/21/20123:37 PM bp-9274e9e2-4387-4d60-a7c8-07eba21203213/21/20121:36 PM bp-4aa9962f-99d7-4b9f-9670-1533021203213/21/20121:16 PM bp-243f930a-58f1-4ddc-b426-2906221203213/21/20121:02 PM bp-cb2cabe0-8592-40e3-905d-cb93521203213/21/201211:49 AM bp-7d84fed0-6cec-4789-909e-d203121203213/21/20129:40 AM bp-d0373478-0891-4c66-b747-6aa0321203203/20/20124:38 PM bp-525af34e-a20f-4f4c-8ea2-2da2d21203203/20/20123:47 PM bp-2fb78a2e-51f5-4f65-a387-9f95c21203203/20/20123:18 PM bp-30420a0a-e8ce-47f4-adbb-56f3c21203203/20/20121:36 PM bp-ab6e3f5d-fc5f-40f1-98ee-a482a21203203/20/201211:07 AM bp-66e70287-9bf9-4215-ae3d-bea0b21203203/20/201210:21 AM bp-e95975c0-f00f-4725-9d4b-5c79f21203193/19/20122:14 PM bp-63330b52-57d7-4d5d-b395-9284021203193/19/20121:14 PM bp-45cdbcac-18a1-4321-9389-985a121203193/19/201212:11 PM bp-b693d1e8-cfab-4992-af93-f048221203193/19/20129:51 AM bp-809a99b4-b64e-4722-8e00-730c421203163/16/20121:27 PMbp-257c6402-d1dd-4906-a062-dcbb821203163/16/201210:04 AMbp-094b703e-580c-4733-854a-c166421203153/15/20124:24 PMbp-ee699c26-cba8-4b66-b00a-9001121203153/15/20122:45 PMbp-8682529f-d0fd-45f5-9509-3595e21203153/15/20122:43 PMbp-ae1027f1-342e-441a-817d-212fb21203153/15/20122:04 PMbp-c85d0029-221c-4f31-87f5-48ec921203153/15/201212:07 PMbp-85d447fa-a70a-4319-a4f1-c9c5f21203153/15/201211:39 AMbp-249b62ac-15e9-4d22-a98a-8a87c21203153/15/201211:26 AMbp-d6cbdeb5-3693-4941-8f3c-cea2821203143/14/20121:48 PMbp-e7438b7c-e767-4157-a7a1-296ca21203143/14/201212:56 PMbp-800dc74f-4b2e-42c6-a704-9a62821203143/14/201211:54 AMbp-bf47227f-42ec-4d30-b567-e3a0521203143/14/201211:35 AMbp-b041a888-8e9f-48ac-abd0-d9a2f21203143/14/201210:38 AMbp-fe7e368d-ea71-4d92-ae85-e286521203133/13/20123:12 PMbp-40ac5597-544d-4b9c-82ab-4e57b21203133/13/20127:25 AMbp-dc596881-b493-4cf8-8d89-979c521203133/13/20127:20 AMbp-8af9717b-06f2-444a-a3ec-73a0321203123/12/201212:50 PMbp-878a19e9-ae64-46db-9591-9e8dd21203113/11/20127:19 PMbp-eb04d4e0-901e-46e7-834b-ec14421203113/11/20123:55 PMbp-94a6b6d1-5914-41c7-881d-b2fb021203083/8/20123:20 PMbp-dc99fe1a-8329-4b9a-8df2-e4f9121203073/7/201210:39 AMbp-80f333a8-3e8f-47ae-adbe-3777e21203063/6/20121:10 PMbp-2b174e8b-ae63-4045-882e-47bff21203063/6/201210:59 AMbp-6375c15e-8fcb-4b34-80c0-2269d21203063/6/201210:24 AMbp-e75bfb45-7e53-49bb-ad52-7df0921203053/5/20124:04 PMbp-60cb49f3-5d96-46bd-98c5-e344121203053/5/20122:05 PMbp-b073b669-2c85-4b8e-8ac9-b170a21203033/3/20127:59 AMbp-ae595ff2-d915-4352-b415-3394c21203033/3/20127:59 AMbp-b121494e-708a-4a80-ad61-0cede21203013/1/201211:50 AMbp-84757354-0103-4724-87cd-1948221203013/1/201210:48 AMbp-d6ef4e1e-cada-4ade-a315-e461521202292/29/201212:29 PMbp-e32f8540-5753-4875-b7c9-5465921202282/28/201212:44 PMbp-2f2ff1dd-ca28-48ff-a511-d3ab421202282/28/201211:58 AMbp-0b44ca98-82fa-4cbb-88d9-26d3d21202282/28/201211:56 AMbp-0ada0a85-2a39-453a-8f6f-4601821202272/27/201211:35 AMbp-1ea6dacf-bfdb-4f4d-a91b-efa4621202232/23/20122:36 PMbp-57ecd8c4-f2c7-49c7-acd5-6eaad21202232/23/201210:36 AMbp-09e6bd5e-8be6-4177-bdbd-8abf121202222/22/201210:07 AMbp-eeb07f6e-8eca-4934-9379-27af821202212/21/201212:58 PMbp-1dfa640a-3720-49d5-acc4-368d921202212/21/201212:48 PMbp-2ae6e8c2-c257-4fa1-b1dc-2465621202212/21/201211:33 AMbp-60dee354-3284-416d-b2ad-3ed1f21202212/20/20127:07 PMbp-c020e2c8-da61-4ff1-a2bb-c76f521202202/20/20121:05 PMbp-7747ee96-801b-42db-ace2-eee7621202202/20/201211:43 AMbp-971e0565-b46d-4ee3-af29-f559d21202172/17/201212:16 PMbp-2b9e86d5-6681-458f-9e83-3558321202162/16/20123:22 PMbp-d14f03f7-13ba-4587-92e1-f049d21202162/16/20123:05 PMbp-ef8e7069-224f-43e1-ae6e-dd64421202162/16/20121:46 PMbp-1ca0551c-d00f-4b6c-a0e7-e162e21202152/15/20123:34 PMbp-85f39675-53c9-43ed-8e23-6d69821202152/15/20123:33 PMbp-62e1fe67-7c96-4669-a2f0-8ee8921202152/15/20122:06 PMbp-6c3f4efb-5d12-4835-9bcc-9951b21202152/15/201211:59 AM
I did conduct a malware and spyware "clean up" on my system prior to contacting you. I will check into the firewall and see if that is a problem.
The first crashes that you posted all seem to be related to the network connection and sending data.
What are the connection settings in Firefox?
- Tools > Options > Advanced : Network : Connection > Settings
- https://support.mozilla.org/kb/Options+window+-+Advanced+panel
The proxy setting is set up to use proxy's. That is the only setting in the connections tab. Should they be set to auto detect or something else?
Змінено
Try the "No proxy" setting to see if that helps.