Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше
Вирішено

Passkey keeps timing out or cancelling during setup – what can I do?

lingn

I would like to set up a passkey to make logging in more convenient, but it keeps failing. My network connection is normal, and I don't have a VPN turned on. After entering the verification code, I don't do anything—I just wait for the passkey to be sent. But either it times out or says it's been cancelled, even though I haven't done anything. I've also tried using mobile data, but the same thing happens. I hope you can help me. Thank you.

I would like to set up a passkey to make logging in more convenient, but it keeps failing. My network connection is normal, and I don't have a VPN turned on. After entering the verification code, I don't do anything—I just wait for the passkey to be sent. But either it times out or says it's been cancelled, even though I haven't done anything. I've also tried using mobile data, but the same thing happens. I hope you can help me. Thank you.

Усі відповіді (4)

Passkeys are basically only supported as far as your device/OS supports them as Firefox does not manage or store them, only passes them on to the system — Windows Hello or macOS Keychain: support.mozilla.org/en-US/kb/autofill-logins-firefox#w_passkeys-in-firefox

For Android it possibly depends on your password vault used, see e.g.:

Can you check some of the filed bugs bugzilla.mozilla.org/buglist.cgi?product=Firefox%20for%20Android&component=WebAuthn&bug_status=__open__ are not relevant to you as well? Thanks.

Sorry for the late reply, and thanks for your response — I've already sorted it out.

I'm glad you're able to solve the issue. Would you like to share what worked for you?

Запитати

Щоб відповідати на повідомлення, ви повинні ввійти у свій обліковий запис. Поставте нове питання, якщо ви ще не маєте облікового запису.