Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше
Вирішено

I never requested your vpn but apparently it's on my computer anyway. I already have a vpn that I use.

James відповів
Shawn Fagalde

I don't know how or why but apparently Mozilla VPN has been installed on my computer. I don't think I ever requested it as I have Express VPN and I never subscribed to it. I've attached a screenshot and I don't know what else this could mean (note: I am technologically challenged). I didn't have my Express VPN turned on at the time I took this picture.

I don't know how or why but apparently Mozilla VPN has been installed on my computer. I don't think I ever requested it as I have Express VPN and I never subscribed to it. I've attached a screenshot and I don't know what else this could mean (note: I am technologically challenged). I didn't have my Express VPN turned on at the time I took this picture.
Вкладені знімки екрана

Усі відповіді (2)

Hi,

The Firefox built-in VPN is being introduced gradually. It’s available to some users in the US, UK, Germany, and France (starting with Firefox version 149), and in Canada starting with Firefox version 150.

If you wish, you can post your feedback about the Firefox built-in VPN to the Mozilla Connect thread.

Additionally, your computer is currently using "Flight Mode". This disables your Wifi/Bluetooth connection. You can enable it by clicking on the airplane lane Icon, then clicking on the "Flight Mode" toggle to turn this off.

Змінено winui64

Вибране рішення

said

I don't know how or why but apparently Mozilla VPN has been installed on my computer. I don't think I ever requested it

"Mozilla VPN" refers to the standalone subscription based Mozilla VPN app https://www.mozilla.org/products/vpn/

The VPN in Firefox is built-in desktop Firefox and is turned off by default. You have to do a few steps to even turn it on to start with.

https://support.mozilla.org/en-US/kb/built-in-vpn https://www.firefox.com/en-US/features/browser-with-built-in-vpn-secure-browsing/

Запитати

Щоб відповідати на повідомлення, ви повинні ввійти у свій обліковий запис. Поставте нове питання, якщо ви ще не маєте облікового запису.