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Thunderbird will not load after Windows update

Wayne Mery відповів
gregg.roszkowski

After Windows installed an update in the middle of the night I can't open Thunderbird and I've tried uninstalling it and reinstalling with success.

It says: Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window.

I've rebooted the PC, shut down the PC, ended the task and still nothing. It seem that Thunderbird didn't shut down correctly and the system still thinks that it's open and running. Anyone know how I can fix this issue?

Thanks,

Gregg

After Windows installed an update in the middle of the night I can't open Thunderbird and I've tried uninstalling it and reinstalling with success. It says: ''Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window.'' I've rebooted the PC, shut down the PC, ended the task and still nothing. It seem that Thunderbird didn't shut down correctly and the system still thinks that it's open and running. Anyone know how I can fix this issue? Thanks, Gregg

Усі відповіді (5)

Вибране рішення

See https://support.mozilla.org/en-US/questions/1405955 about the parent.lock file.

Thank you. That worked.

I am having this issue as well. There is no parent.Lock file to delete! The last time I opened the application was likely 2 weeks or more ago. I think a Windows 11 update was installed, but I'm not sure.

Mike Tatalovich said

I am having this issue as well. There is no parent.Lock file to delete! The last time I opened the application was likely 2 weeks or more ago. I think a Windows 11 update was installed, but I'm not sure.

It would be best to make a new post so more eyes get on it.

Mike if you still have a problem please post a new question