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A strange problem on adding a new mailadress when using new Account Hub

  • 2 відповіді
  • 1 має цю проблему
  • 81 перегляд
  • Остання відповідь від rg29

rg29
rg29

Hello, i have three PCs with installed Tunderbird. On one of them i want to add a new mail-account. If i follow the instruction here: [https://support.mozilla.org/de/kb/automatisch-konto-konfigurieren#thun...], it leads to an input mask (not a Tab!!!), where i can enter an account-name and the mail-address. Clicking on Continue some automatic search is started but never stops (=> screenshot).

As i tried to do it several times now and tried to find other solutions, red instruction etc., i write now. Also: Im not sure if it is a bug.

I already mentioned in the beginnig: I have three PCs here. I used one of the others compare, wehere it works as described in the documentation (not an input-mask, but a Tab). So the probem occurs only on this PC, not on the other. Systems: Not working on win11 Thunderbird 144.0.1 (64-Bit) Working on win10 Thunderbird 144.0.0esr (64-Bit)

Regards, Frank

Hello, i have three PCs with installed Tunderbird. On one of them i want to add a new mail-account. If i follow the instruction here: [[https://support.mozilla.org/de/kb/automatisch-konto-konfigurieren#thunderbird:win11:tb144]], it leads to an input mask (not a Tab!!!), where i can enter an account-name and the mail-address. Clicking on Continue some automatic search is started but never stops (=> screenshot). As i tried to do it several times now and tried to find other solutions, red instruction etc., i write now. Also: Im not sure if it is a bug. I already mentioned in the beginnig: I have three PCs here. I used one of the others compare, wehere it works as described in the documentation (not an input-mask, but a Tab). So the probem occurs only on this PC, not on the other. Systems: Not working on win11 Thunderbird 144.0.1 (64-Bit) Working on win10 Thunderbird 144.0.0esr (64-Bit) Regards, Frank
Вкладені знімки екрана

Змінено Wayne Mery

Обране рішення

The image you uploaded shows that you are using Account Hub. However, there are some issues with Account Hub. I suggest you disable Account Hub and then try adding a new email account again.

The following steps should disable Account Hub: "Settings" > "General" > "Account hub" section > Untick "Create accounts in the new Account Hub".

Please see the attached image.

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Усі відповіді (2)

Yu5tiqX9og
Yu5tiqX9og

Вибране рішення

The image you uploaded shows that you are using Account Hub. However, there are some issues with Account Hub. I suggest you disable Account Hub and then try adding a new email account again.

The following steps should disable Account Hub: "Settings" > "General" > "Account hub" section > Untick "Create accounts in the new Account Hub".

Please see the attached image.

Змінено Yu5tiqX9og

rg29
rg29 Власник питання

Thank you, that helped. Maybe you sohould make an option in the menu or a hint in the Account Hub, that it is experimental and can be swiched off if it doen't work?

Regards, Frank

Запитати

Щоб відповідати на повідомлення, ви повинні ввійти у свій обліковий запис. Поставте нове питання, якщо ви ще не маєте облікового запису.