Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Learn More

Deleting the corrupted email address which is prompted

  • 19 відповідей
  • 1 має цю проблему
  • 48 переглядів
  • Остання відповідь від Sebastian42

more options

When I try to log in to websites, three different usernames are prompted. One is my correct Gmail address, one is my correct mobile phone number, and the third is my correct Gmail address with 'joseph' appended in the case of Firefox, but 'busy' in the case of Chrome. How can I delete that corrupted prompt from Firefox ?

When I try to log in to websites, three different usernames are prompted. One is my correct Gmail address, one is my correct mobile phone number, and the third is my correct Gmail address with 'joseph' appended in the case of Firefox, but 'busy' in the case of Chrome. How can I delete that corrupted prompt from Firefox ?

Усі відповіді (19)

more options

Go to Passwords (direct from the 3 bar menu) and delete the incorrect entry.

Корисно?

more options

The incorrect entry is not there; what shows is my correct email address; moreover PASSWORD is not the issue - it is USERNAME.

Корисно?

more options

Can you post a screenshot of the prompt?

Корисно?

more options

I can show a screenshot, but it would expose my email address and phone number - something I'd rather avoid.

Корисно?

more options

You can post screenshots blacking out sensitive info without just showing everything. You should look into that so others can verify what your referring to.

Корисно?

more options

Thank you for that advice. I wrote a long reply, but lost it because of what you see in the image.

Корисно?

more options

I will try to repeat, now that I have access again, the substance of the post that was lost. Although the corrupted prompt appears for various websites, the only one I am certain of is Mozilla Support, and it is now remembering the correct prompt, so not showing me usernames to choose from (and copy for you to see). As soon as get the chance to get a snip of the corrupted prompt, I'll send it here .

Корисно?

more options

Only way I know to clear saved login is to clear the cache/history and restart over if you have AutoFill saved. That would remove any saved login AFAIK but everything has to be retyped to AutoSave.

Корисно?

more options

I can access a list of saved logins, and the corruption is not amongst them.

Корисно?

more options

Progress at last : Terry, here is the screenshot you asked for.

Deleting DATA did NOT fix the problem. The attached snip shows which path I took to delete DATA.

Корисно?

more options

It still seems to me that you should be able to delete that in passwords. I search for the site. Some sites have more than one log-in and I delete those I no longer want to use.

Edit: OK, you say it isn't there. I don't know where it's coming from. You could try forgetting the site (backing up any valid username and password first).

https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox#w_remove-a-single-website-from-your-history

Змінено Terry

Корисно?

more options

It is not just one website - that username (corrupted email address) is prompted by default for multiple sites.

Корисно?

more options

Too many to forget?

Корисно?

more options

I don't understand that answer, but I figure that you can help me no further to delete that corrupt entry.

I presume you are not the only helper at Mozilla Support Forum, so maybe a colleague can progress it ...

Корисно?

more options

Although I tried and failed before making my post, I have since been able to 'select' the corrupted email prompt and remove it, by pressing the DEL key. The corrupted email address has NOT been prompted since I achieved that. Nor has the DIFFERENT corrupted email address been prompted by Chrome - SO FAR !

Корисно?

more options

Suggestions in a login drop down list that have a key icon in front are login suggestions that you need to remove in the Password Manager.

Suggestions in a drop down list without a key symbol are autocomplete saved form data. Suggestions without a key icon are part of autocomplete saved form data that you should be able to remove by selecting this item with the cursor Down key and pressing Delete (Mac: Shift+Delete).

Корисно?

more options

I have a similar issue. I created a new email address (DuckDuckGo) and decided to not use it, and created a second new DuckDuckGo email address instead

But whenever I am prompted to register an email address (eg to change it) I am prompted with the DuckDuckGo email address I first created.

- It is not listed in Firefox "Logins & Passwords" - I have cleared the cache - I have tried Shift+Delete when this address is prompted

Is this a Firefox or DuckDuckGo issue?

Корисно?

more options

- and I have Cleared History

Корисно?

more options

I had a corrupted email address being prompted in both Firefox and in Chrome - they were similar, but different corruptions. When I posted the question, selecting the corrupted entry and pressing the delete key was NOT effective, but eventually that did work. However now I have the same uncorrupted email address prompted TWICE along with my phone number. I haven't had a chance to 'test' this in Chrome, but THINK its corruption also disappeared. I am glad the corruptions are gone but am dissatisfied at having been unable to locate where the corruptions are stored.

Корисно?

Запитати

Щоб відповідати на повідомлення, ви повинні увійти в свій обліковий запис. Задайте нове питання, якщо ви ще не маєте облікового запису.