Thunderbird Community Forum

Starting on 10/01/2024 Thunderbird no longer allows me to send or receive email.

When I try to read messages using Thunderbird, I get the following: Sending of password for user XX@msn.com did not succeed. Mail server outlook.office365.com responded: Logon failure: unknown user name or bad password.

When I try to send messages using Thunderbird, I get the following: Enter your password for XX on smtp.office365.com:

I have tried redoing the password and it does not help.

This is on a WIN/10 system. I updated to the latest version of Thunderbird and it did not help.

I checked out Thunderbird on my WIN/XP and get the same results as with WIN/10.

When I use Firefox and login to https://outlook.live.com/mail/0/, I can send and receive email as before. The same is also true with my Mobile Phone.

Last night (9/23/2024), Thunderbird began presenting a screen (see attached) requiring me to sign in to contine to Mozilla Thunderbird Email. At the top of the screen is a "Sign in with Google" line. However, there is nowhere to sign into anything. My correct email is displayed but no entry for a password.

Clicking "Next" takes you to an Error 400 screen. There is no "Close" button and the only way out of the screen is to hit "Esc," which takes me to my Email account. After a short bit, the screen refreshes back to that " sign in to contine to Mozilla Thunderbird" screen. After one or two more uses of :Esc, I can get back control of my laptop.

Meanwhile, Thunderbird is frozen--mail doesn't update, and any attempt to use T-Bird returns me to the sign in cycle. Win 11; TB ver, 128.2.3esr (32-bit); server security imap.gmail.com, port 993, outgoing server smtp.google.com, authentication OAuth2. I've accepted cookies and javascript and closed my VPN. can't figure what to do next.

Donation Amount: ₹1,619.00 INR

Donation Date: Oct 7, 2024

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Received From: Madhavan Seshanna, madhavan@markwinlogistics.com

I have three email accounts in Thunderbird on my Windows 10 PC which are all with Yahoo. The accounts are ex Sky accounts but are now run by Yahoo.

I am replacing that PC with a Windows 11 laptop so I need to migrate.

I exported the Thunderbird data using the export tool and when I imported the file into the new Thunderbird installation on the laptop I got three pop up messages from yahoo asking me to agree to allow access but they all related to the first of the accounts. I can send and receive from the first account but can neither send or receive from the other two accounts.

I have tried deleting the last two accounts and adding them manually but the yahoo pop up again refers to the first account.

Any suggestions?

I read through the previous discussion on this issue since I am suffering from the same issue of links not working as expected. I regularly need to forward messages which include links and none of the suggestions mentioned worked for me, and I do not recall this being a problem in the past.

I currently run Thunderbird 115.11.0 on Linux Mint 21.3 Cinnamon & have been using Thunderbird as my primary Email package for many years across multiple computers.

The work around is to to copy any email that is to be forwarded to the Drafts folder. Links are preserved and the message can then be edited as required and sent complete with the embedded links.

Hope this helps others who have the same problem.

Good morning, I had asked a question early on Saturday, but was unavailable the rest of the weekend so just now responding to associate Corey Bryan's answer. I had gotten a message that I am using an unsupported version and they recommend downloading the latest stable version. He said it appears that I'm on the "Release" channel and most likely want to be on the ESR channel. I also mentioned that I am a cave-man when it comes to anything computer and am very skittish about making any changes as I don't how to straighten out any errors that might occur. He asked me where I installed Thunderbird from and the answer is that I don't know. It was an IT guy that did it many years ago. So I guess my questions are, if I've been using this version for years, do I need to or should I update it? If so, if I click on the latest stable version of Thunderbird, will that change anything on my computer, aside from getting the newer version of T-Bird? And will my e-mails in Thunderbird look any different? Thanks very much for the help. Tony

Good morning, I am a cave man when it comes to all things computer so please bear with this simple question. Opened up T-bird e-mail and got a message that the monthly releases are not considered to be stable for general use and to download the latest stable version of T-Bird as it looks like something new was released in the last week? Would it be as simple as downloading the latest version/update? Will it be safe to do this or alter anything else on my computer besides going from the beta version to the latest stable version? Sorry for the trouble, but a little anxious downloading something that I'm not sure of. Thanks very much for the help.

Tony

I got an email from Microsoft saying my Live.com or Outlook.com email accounts won't be supported in Thunderbird UNLESS I change the settings to OAuth2 in incoming and outgoing server settings.

I even REMOVED the email account and re-added it making sure it was OAuth2.

But for my live.com & outlook.com email accounts I continually get prompts for passwords from Thunderbird. Sometimes I can't even click the RED X at the upper right to shut the prompt down. I just happens over and over until I give it what it wants.

I am tempted to shut down all Microsoft email accounts and switch to Gmail.

I have Thunderbird version 115.12.2 (64-bit) I used Windows 11 23H2 build 22631.3810 Windows Feature Experience Pack 1000.22700.1020.0

Any idea how to stop these prompts?

I like Thunderbird much more than any other email program I have ever used, and would like to keep it

Outlook says that it will no longer let third party mail apps like Thunderbird to access Outlook email as of September 16, 2024? What do you recommend?

"Action Needed – You may lose access to some of your third-party mail and calendar apps

Update your sign-in technology before September 16th, 2024 to maintain email access.

The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods. If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th.

What do you need to do?

If you are receiving this email, you are currently using an email or calendar app that uses a less secure authentication method to connect to your Outlook.com email account. You will need to upgrade your third-party mail and calendar app to a version which supports modern authentication methods.

Microsoft provides free versions of Outlook for your PC, Mac, iOS, and Android devices which can be easily downloaded and connect to your email account. Using an updated version of an Outlook application will ensure you are connecting in the most secure way.

How can you set up your Gmail, Apple Mail, or other third-party mail application?

Various non-Microsoft applications will have their own steps for connecting to your Outlook.com email account using modern authentication methods. See our help article - Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps. However, you may need to contact the creators of those applications to provide you with instructions. In many cases, simply removing and re-adding your account with the latest version of that application will configure it to use modern authentication methods.

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Thunderbird does not render most Messages correctly, as shown in the Screenshot of the same Message. Also different Messages fail to render in Different ways. Some don't have any Text, some have a bit Text, others have a lot text, and sometimes the Message Information is shown, and Sometimes it is not.

I am on Thunderbird 128.2.3esr (64-bit) On current NixOS unstable. And I use the Plasma Desktop on Wayland.

How can I implement my previous profile in 128.3.0 after inadvertent (release channel) automatic update to 131.0 followed by downgrade (uninstall/download/reinstall from thunderbird.net) to latest supported esr release, as recommended.

My last profile worked fine after auto update to 131.0 with emails, local folders, calendar, rules, contacts, etc. all available. Now, when attempting to launch or use that previous profile in reinstalled 128.3 popup advises: "You have launched an older version of Thunderbird." "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version or create a new profile."

Only options then available are "Exit" or "Create New Profile." TB 128.3 will recognize only a newly created generic profile, but not allow previous profile to be launched or set as default from Profile Manager.

Essentially, the options are: 1) Use your previous profile, but only with the Beta 131 release 2) Use the latest supported (128.3) release but only with a newly created profile, not yours.

I've seen this problem posted in several forms by people unknowingly on the "release" update channel who got the 131 release and can't implement their profile after downgrading to the esr release. The recommendations I've found to address this problem seem to lead one to a circular return to the problem.

John C

Hi. When I select any of local folders and press the right mouse button on it and then select Compact, nothing happens (any message or pop up). When I choose Imap folder and then select compact, everything works fine even if there is no need of compacting such folder there is a message that 0KB where freed. I choose both online and offline work to check, but nothing helps. I remember that on older versions compacting worked fine, but now I don't know where is the problem.

Thanks for any suggestions.

Hi, I am running Nebula 128.3.0esr and I am unable to send from hotmail. When I go into the outgoing server settings I do not have an option for OATH2 which it requires the other settings are all as per microsofts instructions: SMTP server name: smtp-mail.outlook.com SMTP port: 587 SMTP encryption: STARTTLS I suspect I am doing something stupid but all my other mailboxes are working fine.

I use Thunderbird Mail, I have two email accounts, a gmail and an icloud. Now a problem has occurred, all subfolders for icloud have disappeared from Thunderbird. I had different folders of saved correspondence, but now I just see Inbox, Archive and thrash. Anyone know what I can do to get those folders back, for gmail account everything is ok

I have received several emails on my laptop Tunderbird account with content like this:

I can read these emails using BlueMail on my phone. Can you assist in resolving this issue please? Thank you

I have Thunderbird 102.15.1. I can receive emails from my Hotmail account (set up as POP3), and up until 22/09/2024 I could also send emails through Hotmail.

At some point after 22/09/2024 I am no longer able to send emails through Hotmail.

I have the following setting for the outgoing server (SMTP) (which worked fine until 22/09/2024):

Description: hotmail server name: smtp.office365.com Port: 587 Connection security: STARTTLS Authentication method: Normal password

When I try to send an email I get the following message:

 "Enter your password for adriharp@hotmail.com on smtp.office365.com:"

with the password dialog box underneath.

If I change the authentication method to OAUTH2 for the outgoing SMTP server, I very briefly see the "enter credentials" screen flash up, then the Sending message box appears and Thunderbird hangs until I hit the Cancel button. If I leave it to run, I get this message:

 "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again."

If I try to generate a new app password in my Microsoft account and enter this with the outgoing SMTP server authentication set to Normal Password, I get this message:

 "Login to server smtp.office365.com with username adriharp@hotmail.com failed."

I use OAUTH2 authentication for the incoming Hotmail server (SSL/TLS on outlook.office365.com). This works fine.

My questions are: - does anyone know why this change happened in the last few weeks ? - how can I change my settings in Thunderbird (and/or Microsoft Hotmail a/c) to send emails via my Hotmail account ? - do I need to upgrade Thunderbird to send emails via my Hotmail account ?

I am running Windows 7 on this laptop so I think my options to upgrade are limited to 115.10.01.

Thanks for your help.

I have installed T'bird in a new replacement pc and also added my two accounts. However, I now need to include my many Local Folders using Profile Folder information from the old pc.

Should I delete all the account information I have installed in my new pc T'bird prior to installing the Profile Folder copy? Thanks Ron

Once in a while I would like to email a company with a question or comment and I go to their website, click on an email link and thunderbird email pops up an it is useless. I use Gmail and literally half of the business world is out of reach do to the use of thunderbird. I do not want to use thunderbird I have to many "apps" to deal with already. Still it would be nice to be able to contact people at their chosen email.

What is the fix?

I just reviewed the annual report and I'm all smiles. Great Job!

One thing I noted in the report is the cost of Donation Processing Fees. I'm Canadian and always use Paypal for my donations, but wonder if it would be of more benefit to you if I used an alternative.

Is there another service or credit card that would be a lower cost to you?