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moving from Mac to Windows doesn't restore bookmars

Hello all, I was using a macbook and I had activated the syncing option. I moved to a windows laptop and bookmarks were not synchronized for some reason, I have tried onl… (read more)

Hello all,

I was using a macbook and I had activated the syncing option. I moved to a windows laptop and bookmarks were not synchronized for some reason, I have tried online solutions without any success, any suggestions how to recover all my data?

Thank you

Asked by Andres 8 hours ago

Last reply by jonzn4SUSE 2 hours ago

Two apparent error troubles in and with my Firefox account

Hello! Apparently my Firefox account, [email1]@gmail.com, has me as using Windows 10 although I upgraded to Windows 11 last spring and there is no obvious way for me to u… (read more)

Hello!

Apparently my Firefox account, [email1]@gmail.com, has me as using Windows 10 although I upgraded to Windows 11 last spring and there is no obvious way for me to update that information.

I have a secondary email listed in my Firefox account, [email2]@gmail.com, but that secondary email is in need of verification and I am having trouble in getting that done. On my [email1]@gmail.com Gmail account I can send a test message to my [email2]@gmail.com Gmail account and can receive it there, but for some unknown reason my attempts to have that same secondary email verified have failed by its not appearing on my Gmail account where I have it listed as a secondary email. I also have spent time in trying find ways to correct this and to contact Google about this, but have not found any such corrective ways and have had no response from Google.

I thank you. – Doug

Asked by tuulen 1 day ago

Last reply by Dropa 1 day ago

How to transfer bookmarks from earlier version to new version of FF?

Hi, I've had Firefox 64 bit running on Windows for a while and recently was given a newer machine where I installed a newer version of the OS. I put the old HDD's as slav… (read more)

Hi, I've had Firefox 64 bit running on Windows for a while and recently was given a newer machine where I installed a newer version of the OS. I put the old HDD's as slaves in this new machine. So the old FF is in the slave machine.

I have also installed new Firefox on this new Win10 LTSC, but when I go looking in my now slave HDD I can see FF, but cannot see any bookmarks. Additionally, when I run the FF executable in the old HDD it still runs the new FF, without the old bookmarks.

So how can I extract the old bookmarks on the older FF? Without withdrawing the now slave HDD and making it a master again? As it's now missing most of the OS files too.

Thank you!

Asked by satyr37 4 hours ago

Last reply by jonzn4SUSE 3 hours ago

lost my bookmarks after upgrading the browser

Hello Support, I upgraded my FF browser to 102.5.0 esr and lost all my bookmarks. The upgrade saved old data Users\.....\Desktop\Old Firefox Data\naaf009b.default-esr\boo… (read more)

Hello Support,

I upgraded my FF browser to 102.5.0 esr and lost all my bookmarks. The upgrade saved old data Users\.....\Desktop\Old Firefox Data\naaf009b.default-esr\bookmarkbackups - however the json file looks like is overwritten or cannot be inmported to FF browser - When I do Import - backup - the current file is backed up but the old file is not found...

Is there any sam=ne way to get my bookmarks back? I was not signed into my browser either.

Thanks M

Asked by mayuri_dave 3 hours ago

Last reply by Terry 3 hours ago

how to control when firefox updates are done

I want to be able to control when firefox updates are done. many times, i try to sign on for a quick task. The firefox updates immediately kick-in and cannot be stopped… (read more)

I want to be able to control when firefox updates are done. many times, i try to sign on for a quick task. The firefox updates immediately kick-in and cannot be stopped. this prevents me from accomplishing my intended task in a timely manner. I want to do the updates on MY schedule, not Firefox's.

Asked by davidbentleytextiles 15 hours ago

Last reply by Terry 5 hours ago

Hyperlinks don't open in Firefox

Hyperlinks (URLs) do not open anymore in Firefox, but do so in other browsers. I have tried many really complicated suggestions and cannot make it work. I am ready to giv… (read more)

Hyperlinks (URLs) do not open anymore in Firefox, but do so in other browsers. I have tried many really complicated suggestions and cannot make it work. I am ready to give up.

Asked by James 1 day ago

Last reply by Terry 4 hours ago

All firefox based browsers stop video playback if window/tab loses focus

Hello, for some reason firefox and all firefox related browsers have developed a problem on my system. All videos and streams stop playing if the window/tab loses focus.… (read more)

Hello, for some reason firefox and all firefox related browsers have developed a problem on my system. All videos and streams stop playing if the window/tab loses focus. This is not the first time this has happened but earlier this year using the about:config flag I will mention below the problem seemed to be fixed but now it is back and worse than ever. I have a symmetrical gigabit connection and the problem only occurs in firefox and it's related browsers, no other aspect of my internet is affected, just video/streams and only in these kinds of browsers.

I do have a bunch of extensions but all are ones I have had for a long time, years in most cases, they were not the cause of the problem before and starting in troubleshoot mode plus a fresh profile in a fresh instal confirmed they are not to blame now either.

To be precise about the issue, when I say the videos stop that is exactly what I mean, there are no lags, no buffering, no partially loaded video bar( where applicable), no tab crashes, no connection problems, no warnings about certain tabs or extensions slowing things down, nothing at all, the video simply stops.

I have tried

- safe/troubleshooting mode to rule out any extensions
- with and without my vpn running
- doing fresh installs of the browsers/ complete fresh slate, revo uninstaller pro ran and using fresh profiles 
- found some suggestions for the about:config page, namely window_occlusion_tracking
- found some contradicting information about hardware acceleration but I tried both with and without and it makes no difference
- experimenting with different versions of firefox, so if you can see which version I am using as I post this, the reason it is not the latest version is because I have tried rolling back through older releases to find one that works, but have yet to suceed,

But no matter what I have tried I cannot get the problem sorted. Either I have that specific window and tab as the sole active window on my device or I need to click into it and either reload the tab or push the play button multiple times before playback resumes.

Open to ideas because i'd rather not have to resort to chrome, thanks

Asked by lulyro 10 hours ago

Last reply by cor-el 6 hours ago

update 102.5.0 and 102.5.1

hello following update 102, I can no longer consult my files or my messages received. the messages being received are displayed as a notification at the bottom of the scr… (read more)

hello following update 102, I can no longer consult my files or my messages received. the messages being received are displayed as a notification at the bottom of the screen but it is impossible to consult them. However in "troubleshooting mode" no worries.

Thanks for your help

Asked by chaibikais 16 hours ago

Last reply by cor-el 4 hours ago

Need to make Firefox stop automatically downloading PDF files. None of the suggested fixes work.

I need to know how to stop firefox from automatically downloading every PDF file I look at. I’ve tried all of the suggested fixes on Mozilla and various other sites to n… (read more)

I need to know how to stop firefox from automatically downloading every PDF file I look at. I’ve tried all of the suggested fixes on Mozilla and various other sites to no avail. None of them work. I’ve tried the following:

Going into settings, downloads, and checking “Always ask you where to save files.” Didn’t work.

Going into settings, applications, and under PDF, choosing “always ask.” Didn’t work.

Going into settings, applications, and under PDF, choosing “open in firefox.” Didn’t work.

Going into about:config and changing browser.download.alwaysOpenPanel from true to false. Didn’t work

None of these fixes stopped firefox from automatically downloading pdf files. I can’t just click on a pdf file to look at it without firefox downloading it.

I’m at wit’s end. My recylcle bin is full of unwanted pdf files.

Please give me a solution that actually works. My version is 105.0.3.

Asked by tamszion 1 month ago

Last reply by Terry 4 hours ago

AdBlocker banner won't go away on Titab TV website.

I've used Titan TV (https://partners.titantv.com/default.aspx) to check TV listings for years. Now when it loads, a banner asking me to disable all adblockers comes up. I… (read more)

I've used Titan TV (https://partners.titantv.com/default.aspx) to check TV listings for years. Now when it loads, a banner asking me to disable all adblockers comes up. I have done so (AdBlock and uBlock Origin), including disabling them in Settings. The banner persists and there is no "X" to close it, nor does the Esc key do anything. I've told Titan and they do not respond. Could this be related to a Mozilla Firefox update (I am running the latest version)?

Asked by mr_greg4 17 hours ago

Last reply by Terry 5 hours ago

Download from email

Dear Support I have my browser settings under "Downloads" with the box checked "always ask where to save file", but the browser seems to ignore that command, and just dow… (read more)

Dear Support

I have my browser settings under "Downloads" with the box checked "always ask where to save file", but the browser seems to ignore that command, and just downloads any email to the default folder that I entered above for file destination.

I have tried to fix this multiple times.

Thanks.

Jon F

Asked by jonfinger 14 hours ago

Last reply by Terry 5 hours ago

Firefox on Windows 10 transferring %AppData%...Profiles folder to new laptop but Firefox says it can't find my profile and closes.

The solution of physically copying the Profiles folder seems to be officially endorsed by Mozilla but when I tried it, FF failed to start up displaying an error message t… (read more)

The solution of physically copying the Profiles folder seems to be officially endorsed by Mozilla but when I tried it, FF failed to start up displaying an error message that it could not find my profile and closing. I am trying to set up a new PC for my wife's exclusive use, so the Profiles folder in question was from a shared PC with both of us having our own user accounts. The new PC doesn't have multiple user accounts, so I wondered if this might be something to do with it?

I can provide copies of the two Profiles folders but the original is quite big!

Thanks in advance, Simon

Asked by simon151 9 hours ago

Last reply by cor-el 6 hours ago

Most websites return "Server Not Found" but reloading the page fixes it.

When loading a page from a domain I haven't recently visited, it will almost always return the "Server Not Found - Hmm. We’re having trouble finding that site," error mes… (read more)

When loading a page from a domain I haven't recently visited, it will almost always return the "Server Not Found - Hmm. We’re having trouble finding that site," error message. If I reload the page, however, it will load. Sometimes I have to reload 2-6 times before it works, but it always eventually succeeds. When it does work, it often times fails to load certain elements like fonts, images, embedded videos, and occasionally whole stylesheets--things that often require calls to third party domain. Again, reloading the page (sometimes multiple times) will cause the page to load properly.

I have already tried:

  • Different browsers on same computer (issue does not occur)
  • Firefox on different computers with different OS on same network (issue does not occur)
  • Cleared cache (issue persists)
  • Troubleshooting/safe mode (issue persists)
  • Deleted prefs file (issue persists)
  • Disabled DNS prefetching (issue persists)

Asked by Jordan 9 hours ago

Last reply by cor-el 6 hours ago

How to avoid auto opening sites when browser starts

Whenever I open Firefox, there are some sites that are opened itself. This is very annoying. Everytime I have to close all that tabs. Kindly tell me how can I avoid this … (read more)

Whenever I open Firefox, there are some sites that are opened itself. This is very annoying. Everytime I have to close all that tabs.

Kindly tell me how can I avoid this annoying thing. Else I have to switch to another browser.

Thanks

Asked by Hafiz Hassan 18 hours ago

Last reply by cor-el 6 hours ago

Trouble installing didgital certificate

Hi, I need to install a digital certificate. The instructions I have are... Tools>options>advanced>encryption>view certificates>import but I can't find … (read more)

Hi, I need to install a digital certificate. The instructions I have are... Tools>options>advanced>encryption>view certificates>import but I can't find anything past "tools" Thanks, Katrina

Asked by katrina-webb 1 day ago

Last reply by cor-el 6 hours ago

Menus and url bar are in tiny mouse print. I've adjusted settings and the pages are fine. How can I increase the font size in those 2 areas?

Since changing to a new monitor and running at 1440p, the menus and url bar are in tiny mouse print. The searching I've done so far seems to point to an update removing … (read more)

Since changing to a new monitor and running at 1440p, the menus and url bar are in tiny mouse print. The searching I've done so far seems to point to an update removing user control to change the font size on those items. I've adjusted settings and the pages are fine, but the two things I mentioned are almost unreadable. How can I increase the font size there?

Asked by sendtodan 14 hours ago

Last reply by jscher2000 - Support Volunteer 8 hours ago

Mozilla crashes after windows reinctalled

Hi! I've reinstalled Windows and Mozilla crashes every time I started it. More often itoccures when YouTube page is open. Please, look at my crash reports: bp-26b3d072-b… (read more)

Hi!

I've reinstalled Windows and Mozilla crashes every time I started it. More often itoccures when YouTube page is open.

Please, look at my crash reports: bp-26b3d072-bfb3-414d-ace6-bc3220221130 bp-eba0db1c-ce82-4dd1-90fb-b04ee0221130 bp-e4338b69-3e42-41d0-b2b1-9cb4e0221130 bp-1d681c76-87e1-49ac-8f94-843b60221130 bp-e299e985-0355-4fd0-866f-e39330221130

Asked by tyomam 1 day ago

Last reply by cor-el 9 hours ago

Browser that works for old Mac OS

Was wondering if there is a browser that will work for an old Mac with OS X 10.6.8? That will actually load and play something like Youtube? Somebody mentioned ERS 78 mig… (read more)

Was wondering if there is a browser that will work for an old Mac with OS X 10.6.8? That will actually load and play something like Youtube? Somebody mentioned ERS 78 might work on and old Mac?

Asked by randlepinkfloyd 1 day ago

Last reply by cor-el 10 hours ago

How to I get my bookmarks back after automatic update?

Hi! I would really appreciate some assistance. there was an automatic update today and that created a total mess. All my bookmarks reverted back to the ones I had in Sep… (read more)

Hi!

I would really appreciate some assistance. there was an automatic update today and that created a total mess. All my bookmarks reverted back to the ones I had in September 2021.

Even all the extensions were gone after that, which was quite annoying, since I had to start adding them again.

Any ideas how to get it all back?

Asked by kristi.voolrand 16 hours ago

Last reply by cor-el 10 hours ago