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Codes being emailed to [email 1 removed] not arriving

Hi I have tried multiple times today to change my password to a more secure one. I do not receive the emails with the code to continue - have checked junk, spam etc. I… (read more)

Hi

I have tried multiple times today to change my password to a more secure one.

I do not receive the emails with the code to continue - have checked junk, spam etc.

I have another email address you can use: [email 2 removed] or [email 3 removed] Please help

Asked by clifford8 4 days ago

Last reply by Denys 4 days ago

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Re: Invalid account recovery key

Dear Mozilla Firefox. I have tried so many times to reset my Mozilla Firefox account password to no avail, using my Account Recovery Key, which I stored in LibreOffice D… (read more)

Dear Mozilla Firefox.

I have tried so many times to reset my Mozilla Firefox account password to no avail, using my Account Recovery Key, which I stored in LibreOffice Draw on my computer. The so many times that I tried, the error that comes up is: "Invalid account recovery Key", no matter how many codes are sent for me to rest my password. Please, rectify the problem as to why a correctly stored 32 characters Account Recovery Key is not working for me to reset my password. Regards

  • DR CLEMENT AKATENG MD*

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Asked by DR CLEMENT AKATENG MD 6 days ago

Last reply by Denys 5 days ago

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Error when using my recovery key now it won't give me the opyion too enter it

I was resetting my password entered my email code recovery key it didn't ask for my authenticator got an error invalid token then after retrying it asked for email and au… (read more)

I was resetting my password entered my email code recovery key it didn't ask for my authenticator got an error invalid token then after retrying it asked for email and authenticator but not the recovery key the account now says I have no key

Asked by Dycantos 3 months ago

Last reply by Denys 3 months ago

  • Solved

recovery key

I used my recovery key to get into my Mozilla account. A followup email arrived telling me that a new recovery key had been created. But the new key wasn't included in th… (read more)

I used my recovery key to get into my Mozilla account. A followup email arrived telling me that a new recovery key had been created. But the new key wasn't included in the email. How can I get another recovery key? It's a useful tool. Thanks Wayne Nelson

Asked by waynenelson327 3 months ago

Answered by Sebastian Becker 3 months ago

  • Solved

My Mozilla account was [email address] . Today I noticed, that joanna with j had become ioanna with i

Once the account WAS ioanna with I . We changed it to joanna with J. I cannot access joanna with J and - entering [email address], it appears the recovery account [emai… (read more)

Once the account WAS ioanna with I . We changed it to joanna with J. I cannot access joanna with J and - entering [email address], it appears the recovery account [email address] How can I get again access to [email address] ? Thanking you with all my heart Gunter Barczyk ([email address])

Asked by Joanna.Ikebana 6 months ago

Answered by Paul 6 months ago

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  • Archived

Perdida de marcadores

Siguiendo sus instrucciones facilitadas, he conseguido recuperar la carpeta de mi perfil anterior pero no se qué hacer con ella para que aparezcan los marcadores de siemp… (read more)

Siguiendo sus instrucciones facilitadas, he conseguido recuperar la carpeta de mi perfil anterior pero no se qué hacer con ella para que aparezcan los marcadores de siempre en la aplicación, cómo lograrlo Gracias

Asked by Juan Luis 1 year ago

Answered by cor-el 1 year ago