Firefox Crashes Minutes After Start Up

I have been using an old version of Firefox (109.0.1). I am not typically using a newer version because of an essential - to me - add-on which hasn't been updated, and wh… (read more)

I have been using an old version of Firefox (109.0.1). I am not typically using a newer version because of an essential - to me - add-on which hasn't been updated, and which doesn't work in more recent versions.

On macOS Sierra this old version of Firefox crashes. Troubleshooting mode (I was prompted a number of times) and restarting the browser appears to eventually resolve the crash, but finally there is an issue with the memory and the browser doesn't "work."

The reason for the crash given is " MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" "

The crash report text is reproduced below: __________________________________________________________________________________________________________________

AdapterDeviceID: 0x6821 AdapterVendorID: 0x1002 Add-ons: support%40lastpass.com:4.126.0.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:3.23,%7B65e41d20-f092-41b7-bb83-c6e8a9ab0f57%7D:1.2.9,firefox-prod-suspender%40firefox-workona.com:1.1.0,%7B7d2676a5-0546-4e2a-9019-aa9d8345be1e%7D:0.4.5,%7B45f2dc53-96cd-4c41-91f6-f4a73a8fb2b0%7D:5.2.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:109.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,amazondotcom%40search.mozilla.org:1.4,bing%40search.mozilla.org:1.4,ebay%40search.mozilla.org:1.4,google%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.2,ddg%40search.mozilla.org:1.3,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0 AvailablePhysicalMemory: 22274048 AvailableSwapMemory: 1025769472 BackgroundTaskMode: 0 BuildID: 20230127170202 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1709070070 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsNumRenderers: 6 HeadlessMode: 0 InstallTime: 1685805973 JSOutOfMemory: Reported MacAvailableMemorySysctl: 1 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1709070001 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 15732736 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 41204 StartupCrash: 0 StartupTime: 1709070000 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20230127170202","version":"109.0.1","vendor":"Mozilla","displayVersion":"109.0.1","platformVersion":"109.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"16.7.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6821","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x8086","deviceID":"0x0d26","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":1600,"screenHeight":1200,"scale":1}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro11,5","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.fixup.alternate.enabled":false,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.showSearchSuggestionsFirst":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"doh-rollout.doorhanger-decision":"UIOk","extensions.formautofill.creditCards.used":2,"media.gmp-gmpopenh264.lastInstallStart":1708260927,"media.gmp-gmpopenh264.lastDownload":1700275645,"media.gmp-gmpopenh264.lastDownloadFailed":1708260927,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, reason: error","media.gmp-gmpopenh264.lastUpdate":1700275646,"media.gmp-manager.lastCheck":1708260927,"media.gmp-manager.lastEmptyCheck":1707770876,"network.trr.strict_native_fallback":false,"privacy.donottrackheader.enabled":true,"signon.rememberSignons":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true,"nimbus.qa.pref-1":"default","nimbus.qa.pref-2":"default"},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: about:blank UptimeTS: 78.50175771 Vendor: Mozilla Version: 109.0.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed. __________________________________________________________________________________________________________________

Asked by Shawn Weiler 2 hours ago

Last reply by cor-el 19 minutes ago

Cross Site Tracking Cookies

Why do Cross Site tracking cookies show up after I shut down the browser and restart? I have my history set up to delete everything when I close the browser so I'm curio… (read more)

Why do Cross Site tracking cookies show up after I shut down the browser and restart? I have my history set up to delete everything when I close the browser so I'm curious why cross site cookies are apparently allowed to exist/function, even after a restart?

Dano

Asked by Dano 1 month ago

Last reply by cor-el 23 minutes ago

Deceptive Site warning

When I try to go to my webmail I sometimes am presented with a Deceptive Site Ahead warning. I am quite happy that although the SSL might not be current that the website… (read more)

When I try to go to my webmail I sometimes am presented with a Deceptive Site Ahead warning.

I am quite happy that although the SSL might not be current that the website is safe for me to go there. How do I stop this annoying feature from activating?

Asked by Paul Barrow 1 day ago

Last reply by James 26 minutes ago

Massive memory leak

115.8.0esr (64-bit) This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox… (read more)

115.8.0esr (64-bit)

This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox.com running than usual. The first one on the top of the list is the biggest resource hog, and the next one is second. All the rest have something going on, but smaller. Looking at performance in the Windows Task Manager, under performance, the memory usage goes up. Right now, it's 5.35Gb of 16Gb. At worst, several days ago, it was at 12Gb. When I force close Firefox, the memory and usage goes way, way down, to a usable level.

I wrote last night. "Ed" someone got back to me, didn't quote my message, and said he was from another department. I DID EXACTLY THE SAME THING AS LAST NIGHT. I hit the blue button, which took me here, and he advised me to do today, which brought me here, AGAIN.

If this, again, goes to "restoring access to Mozilla accounts and subscription services such as Mozilla VPN", please be professional and forward it to the right department, possibly with my message quoted, as this is the second time I'm creating it, and only have my memory on which to fall back for the first time. The logical topic is "Fix slowness, crashing, error messages, and other problems".

At the same time, other releases have had big memory leaks, and they seem to get patched quickly.

Thank you again.

Asked by Apollyon48 1 day ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Screenshots Cropping Poorly in ver. 123

Title is self explanatory. When I try to take and save a screenshot in my browser, either when right clicking and selecting Take Screenshot or using CTRL + SHIFT + S it a… (read more)

Title is self explanatory. When I try to take and save a screenshot in my browser, either when right clicking and selecting Take Screenshot or using CTRL + SHIFT + S it always cuts off some of the image I'm trying to take. Any ideas on how to get this fixed?

Asked by IzzieDevil 1 hour ago

Number is not getting recognised

After switching to Firefox version 123, I encountered an error on our website: '1,000,000.00 is not a valid number.' It seems to be a form validation error, but it worked… (read more)

After switching to Firefox version 123, I encountered an error on our website: '1,000,000.00 is not a valid number.' It seems to be a form validation error, but it worked fine with previous versions of Firefox. The application is built using GWT (Google Web Toolkit). Any help would be appreciated. Thanks.

Asked by Bikram Singh 1 hour ago

How can I clear shortcuts on my home contents page?

I want to clear shortcuts on my home contents page. Yes, I know I can hide them via settings button on the top right, but I want to delete all of them, and want to restar… (read more)

I want to clear shortcuts on my home contents page. Yes, I know I can hide them via settings button on the top right, but I want to delete all of them, and want to restart from a clean state. Please help.

Asked by 1orafina2936 3 hours ago

Last reply by cor-el 2 hours ago

Browser Extensions

Does Mozilla support extensions? If so how do you do it? I would love to add a couple of extensions but I don’t know how. I am on Mac and IOS and if I try to customize Mo… (read more)

Does Mozilla support extensions? If so how do you do it? I would love to add a couple of extensions but I don’t know how. I am on Mac and IOS and if I try to customize Mozilla I get the download Firefox prompt and can’t get past it.

Asked by katherine.moore.44 13 hours ago

Last reply by James 3 hours ago

Youtube is blank - Have to restart, use a coockie/disk cleaner before it works agein

YouTube keeps blanking out at regular intervals. I can watch videos and try returning to the main page, only to load as blank, with only the menu icon in the upper left c… (read more)

YouTube keeps blanking out at regular intervals. I can watch videos and try returning to the main page, only to load as blank, with only the menu icon in the upper left corner showing. This keeps happening, and the only solution is to close the browser and use Wise Disk Cleaner (or similar software) to clean the cache before restarting the browser. I have to do this several times pr. Day.

I have tried the most normal solutions I have found, already posted, like:

- Disabling Hardware acceleration - Uninstalling Ad-blockers

I have the following add-ons installed:

- Dashlane - Adblocker Plus - Honey - Return YouTube Dislike - Zotero - Express VPN - LeanLibrary


Are there any other options to attempt to correct this extremely annoying problem? I just want to surf YouTube in peace.

Thanks for any replies in advance!

Asked by Andreas Risdalen Ekrem 7 hours ago

Last reply by jonzn4SUSE 3 hours ago

Looking for widget.windows.window_occlusion_tracking.enabled setting

I am looking for the widget.windows.window_occlusion_tracking.enabled preference setting on Linux. I was wondering if this setting was available on Linux? I have seen it … (read more)

I am looking for the widget.windows.window_occlusion_tracking.enabled preference setting on Linux. I was wondering if this setting was available on Linux? I have seen it on Windows. I was also wondering when this setting was introduced and if it is still active in the latest version of Firefox.

Thank you.

Asked by 5s6hfymxzj 8 hours ago

Last reply by 5s6hfymxzj 4 hours ago

  • Solved

Disconnection from my mozilla account everytime I load utube

Today I went to utube and couldn't watch anything. I noticed a new item in the bar at top of screen, it stated account has disconnected. I changed my password and went ba… (read more)

Today I went to utube and couldn't watch anything. I noticed a new item in the bar at top of screen, it stated account has disconnected. I changed my password and went back to utube and locked out again. I am running a full system scan just in case.

Image of account button.

Asked by ardy01 5 hours ago

Answered by cor-el 4 hours ago

Firefox does not automatically create a new window when clicking on icon in dock

Firefox 123.0 MacOS 13.6.3 Ventura Firefox does not automatically create a new empty window on startup. Neither starting from "applications" nor clicking icon in the… (read more)

Firefox 123.0 MacOS 13.6.3 Ventura

Firefox does not automatically create a new empty window on startup. Neither starting from "applications" nor clicking icon in the dock

Instead once has to right click the icon then click "New Window"

Why is it that the people who "improve" products are always dickering with the look and feel to no benefit to the user? Why suddenly does a new empty window not open? Fantastic job Mozilla. It takes me an hour or so to figure out how to even get a window with the default web page URL and then I have to perform forever after three clicks instead on one.

I have a suggestion. The next time you think about changing the look and feel: DON'T. It is just that simple. DON'T.

Asked by dunciad 4 hours ago

Website security

this issue has been happening for a couple of weeks now and hopefully you can help. I have an online business and I can't get into my site it says potential security ris… (read more)

this issue has been happening for a couple of weeks now and hopefully you can help. I have an online business and I can't get into my site it says potential security risk, I have contacted volusion each time with issue and they told me to flush dns which seemed to help but now it's not. Everything on their end is secure my ssl is active and good. I clicked around and got a message saying the certificate doesn't match with site owner and certificate is listed as mcafee, I clicked around and selected something now when I enter my webpage this is what I get and a blanck screen. Can firefox clear this below and add my website as secure so I don't have this issue anylonger?

http://blockpg-aloe.safezone.mcafee.com/blockpage/?ref=b2167ba139f9b512cfc701ce57a76bab

Asked by joann0415 10 hours ago

Last reply by cor-el 5 hours ago

Cookie-deletion and blocking fails for this site.

I'm using the current Firefox-ESR for Linux x86_64. Under Settings > Privacy and Security > Cookies and Site Data > Manage Exceptions, I blocked http:174.138.51… (read more)

I'm using the current Firefox-ESR for Linux x86_64. Under Settings > Privacy and Security > Cookies and Site Data > Manage Exceptions, I blocked http:174.138.51.92 and https:174.138.51.92 several weeks ago. But Manage Data shows 10 cookies last used 45 minutes ago, and Remove Selection for these cookies fails (incidentally retaining the "last used" value), even when repeated multiple times as fast as I can mouse the select, then Remove Selection, then Save Changes then Manage Data .

How can I delete these cookies and site data? And why does it fail for this site and this site only? And how can I block them permanently, short of black-holing that site in /etc/hosts?

Asked by cjcoats 5 hours ago

when opening a new tab, allow a choice to go to an already open tab

My Firefox used to do this and it either rarely does it now or never does it. And that is... when I would type in, say, "anysite.com," it would have an alert and ask if I… (read more)

My Firefox used to do this and it either rarely does it now or never does it. And that is... when I would type in, say, "anysite.com," it would have an alert and ask if I want to go to a certain already open tab. I could then click on it and go to that open tab, such that I do not open a new tab. Which would be redundant. How I can I make it do this again? I always have a LOT of tabs open!

Asked by itsfrombill 10 hours ago

Last reply by itsfrombill 5 hours ago

Firefox is no longer supported

How do I update Firefox? Or is this system out of date? I run OS X Yosemite 10.10.5 Hardware overview: Model Name: iMac Model Identifier: iMac9,1 Processor Name: In… (read more)

How do I update Firefox? Or is this system out of date? I run OS X Yosemite 10.10.5

Hardware overview: Model Name: iMac

 Model Identifier:	iMac9,1
 Processor Name:	Intel Core 2 Duo
 Processor Speed:	2.66 GHz
 Number of Processors:	1
 Total Number of Cores:	2
 L2 Cache:	6 MB
 Memory:	4 GB
 Bus Speed:	1.07 GHz
 Boot ROM Version:	IM91.008D.B08
 SMC Version (system):	1.45f0
 Serial Number (system):	QP9210550TJ
 Hardware UUID:	138F1618-C38E-5368-BD77-394747EBEB39

Asked by artandsoultoo 5 hours ago

Last reply by cor-el 5 hours ago

Skip wait for "Accept the Risk and Continue" button

Is there a way to skip the wait for the "Accept the Risk and Continue" button to appear? I assemble and set up copiers for a living. Every single one of them has a self-s… (read more)

Is there a way to skip the wait for the "Accept the Risk and Continue" button to appear? I assemble and set up copiers for a living. Every single one of them has a self-signed certificate. I see this "Potential security risk ahead" screen dozens of times a day because of this. I understand why I'm seeing it. I understand the importance of a security warning like that. What I would like to do is skip the delay between when you click on advanced and the "Accept risk and continue" button becoming available to be clicked on. That or some way to disable that security warning specifically for self-signed certificates would be ideal.

Asked by Foxxie_Jaclyn 8 hours ago

Last reply by cor-el 5 hours ago

When I Clear My History, My Logins do Not Clear.

When I clear my history, my accounts autofill email information. I check all the boxes including "Active logins" and "Form and search history". My emails and usernames an… (read more)

When I clear my history, my accounts autofill email information. I check all the boxes including "Active logins" and "Form and search history". My emails and usernames and passwords still autofill on every website. Please help.

Asked by Hugh G. Rection 16 hours ago

Last reply by cor-el 6 hours ago