Recent answers to Firefox has detected that the server is redirecting the request for this address in a way that will never complete.https://support.mozilla.org/tn/questions/9539162013-03-23T12:46:22-07:00You can find the latest Java version on the Oracle website.
See Java Platform > Java SE 7U17 and 2013-03-23T12:46:22-07:00cor-elhttps://support.mozilla.org/tn/questions/953916#answer-420027<p>You can find the latest Java version on the Oracle website.
</p><p>See Java Platform &gt; Java SE 7U17 and 6U43 (JRE Download)
</p>
<ul><li><a href="http://www.oracle.com/technetwork/java/javase/downloads/index.html" rel="nofollow">http://www.oracle.com/technetwork/java/javase/downloads/index.html</a>
</li></ul>
<ul><li><a href="http://java.com/en/download/manual.jsp" rel="nofollow">http://java.com/en/download/manual.jsp</a>
</li><li><a href="http://www.java.com/en/download/manual_v6.jsp" rel="nofollow">http://www.java.com/en/download/manual_v6.jsp</a>
</li></ul>I have downloaded java 7 update 17 from java.com and installed it.
I see though, under my Tools/Add2013-03-23T06:33:26-07:00thesnare711https://support.mozilla.org/tn/questions/953916#answer-419976<p>I have downloaded java 7 update 17 from <a href="http://java.com" rel="nofollow">java.com</a> and installed it.
</p><p>I see though, under my Tools/Add-on's/Plug-in's it says the version I have (or had before I installed the version I (tried at least) to install) it says that I have "Java SE7 U10 is known to be vulnerable use with caution" under which it says the version of Java I have is
</p><p>Java SE 7 U10 10.10.2.18
</p><p>If I click the more information link, (even though the icon to the right next to options says "Disable" thus implying it is already enabled.)
</p><p>"Java Plugin 7 update 11 and lower (click-to-play), Windows has been blocked for your protection."
</p><p>I think I should remove this Plug in and try reinstalling Java, know how?
</p>I made a shortcut to the folder so I'm all set. I have 2 default folders, I went into the one with a2013-03-23T06:11:55-07:00thesnare711https://support.mozilla.org/tn/questions/953916#answer-419969<p>I made a shortcut to the folder so I'm all set. I have 2 default folders, I went into the one with a cookies.sqlite and deleted it. Same problem when I try to sign in.
</p><p>Could Java or flash have something to do with this? I have noticed there is a java chat room, that I go to at <a href="http://chat-web.com" rel="nofollow">chat-web.com</a> that has stopped working.
</p><p>Java has really been a pain more than once in the past, I've tried reinstalling it- many different versions and it seems no matter what I do that room will always stop working eventually. Maybe this has something to do with it- Perfect world said.
</p>Cookies.sqlite-shm and cookie.sqlite-wal are temp files that usually appear while Firefox is running2013-03-22T09:53:22-07:00cor-elhttps://support.mozilla.org/tn/questions/953916#answer-419688<p>Cookies.sqlite-shm and cookie.sqlite-wal are temp files that usually appear while Firefox is running.
</p>
<ul><li> wal: Write-Ahead Logging
</li><li> shm: Shared Memory files
</li></ul>
<p>You can use this button to go to the Firefox profile folder:
</p>
<ul><li>Help &gt; Troubleshooting Information &gt; Profile Directory: Show Folder
</li></ul>I have 2 default folders in my profiles folder, I should delete all cookies.sqlite files in them? Th2013-03-21T23:16:37-07:00thesnare711https://support.mozilla.org/tn/questions/953916#answer-419549<p>I have 2 default folders in my profiles folder, I should delete all cookies.sqlite files in them? There's a few different ones. Cookies.sqlite-shm, cookie.sqlite-wal, etc.
</p>Yes you can rename the cookies.sqlite file to cookies.sqlite.old and delete all other cookies.sqlite2013-03-21T12:43:48-07:00cor-elhttps://support.mozilla.org/tn/questions/953916#answer-419438<p>Yes you can rename the cookies.sqlite file to cookies.sqlite.old and delete all other cookies.sqlite file with Firefox closed.<br>
The cookies.sqlite-journal file should only be there when Firefox is running and should disappear when you close Firefox.
</p>I went into safe mode with networking and tried to log in- same problem
"cookies.sqlite (cookies.sql2013-03-21T11:39:50-07:00thesnare711https://support.mozilla.org/tn/questions/953916#answer-419418<p>I went into safe mode with networking and tried to log in- same problem
</p><p>"cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted. "
</p><p>So, just those two files cookies.squlite.old and cookies.sqlite-journal?
</p>Yes, if you delete/move the cookies.sqlite file then you lose all cookies, so you can first try to r2013-03-20T13:20:48-07:00cor-elhttps://support.mozilla.org/tn/questions/953916#answer-419106<p>Yes, if you delete/move the cookies.sqlite file then you lose all cookies, so you can first try to rename the file to cookies.sqlite.sav as a test.
</p><p>Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps in case your security software is blocking cookies.
</p>I also can not get into the site in IE, but there is someone else who plays star trek online who tel2013-03-20T12:53:15-07:00thesnare711https://support.mozilla.org/tn/questions/953916#answer-419096<p>I also can not get into the site in IE, but there is someone else who plays star trek online who tells me he CAN get into it- so it's not them. Will renamed cookie.sqlite wipe out my other cookies?
</p>The theme probably doesn't matter in this case, but may be necessary with troubleshooting other issu2013-03-20T12:28:23-07:00cor-elhttps://support.mozilla.org/tn/questions/953916#answer-419087<p>The theme probably doesn't matter in this case, but may be necessary with troubleshooting other issues.
</p><p>If clearing cookies doesn't work then it is possible that the <i>cookies.sqlite</i> file that stores the cookies is corrupted.
</p><p>Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and delete other present cookie files like <b>cookies.sqlite-journal</b> in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.
</p>
<ul><li><a href="http://kb.mozillazine.org/Cookies" rel="nofollow">http://kb.mozillazine.org/Cookies</a>
</li><li><a href="https://support.mozilla.org/kb/Deleting+cookies" rel="nofollow">https://support.mozilla.org/kb/Deleting+cookies</a>
</li></ul>
<hr>
<p>Create a new profile as a test to check if your current profile is causing the problems.
</p><p>See "Creating a profile":
</p>
<ul><li><a href="https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles" rel="nofollow">https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles</a>
</li><li><a href="http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues" rel="nofollow">http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues</a>
</li></ul>
<p>If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
</p>
<ul><li><a href="http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox" rel="nofollow">http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox</a>
</li></ul>As I've said I have already tried removing the cookies and clearing the cache- it still does not wor2013-03-20T05:03:38-07:00thesnare711https://support.mozilla.org/tn/questions/953916#answer-418974<p>As I've said I have already tried removing the cookies and clearing the cache- it still does not work/solve the problem. As soon as I sign in to that site, it puts the cookie right back.
</p><p>And, the steps are slightly different than what you're describing (like having to change the history to use custom settings for history to see the show cookies button- remember I'm using firefox 19.0.2)
</p><p>In the first link, the only thing I haven't done is check to see if my network.http.sendRefererHeader is set to 2- it already is.
</p><p>I tried starting up and safe mode and disabling my add on's, but what do I do to actually enable the default theme? It's disabled, it doesn't look like double clicking enables it, nor is there a button to do so.
</p>Try to clear the cache as well.
"Clear the Cache":
Tools > Options > Advanced > Network &g2013-03-19T13:29:50-07:00cor-elhttps://support.mozilla.org/tn/questions/953916#answer-418796<p>Try to clear the cache as well.
</p><p>"Clear the Cache":
</p>
<ul><li>Tools &gt; Options &gt; Advanced &gt; Network &gt; Cached Web Content: "Clear Now"
</li></ul>
<p>"Remove Cookies" from sites causing problems:
</p>
<ul><li>Tools &gt; Options &gt; Privacy &gt; Cookies: "Show Cookies"
</li></ul>
<ul><li><a href="http://kb.mozillazine.org/The_page_is_not_redirecting_properly" rel="nofollow">http://kb.mozillazine.org/The_page_is_not_redirecting_properly</a>
</li><li><a href="https://support.mozilla.org/kb/Cookies" rel="nofollow">https://support.mozilla.org/kb/Cookies</a>
</li></ul>
<hr>
<p>Start Firefox in <u><a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Safe Mode</a></u> to check if one of the extensions (Firefox/Tools &gt; Add-ons &gt; Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools &gt; Add-ons &gt; Appearance).
</p>
<ul><li>Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
</li></ul>
<ul><li><a href="https://support.mozilla.org/kb/Safe+Mode" rel="nofollow">https://support.mozilla.org/kb/Safe+Mode</a>
</li></ul>No, it still didn't work. Yes, I know I don't have to delete all my cookies. I'm just saying deletin2013-03-19T06:00:06-07:00thesnare711https://support.mozilla.org/tn/questions/953916#answer-418648<p>No, it still didn't work. Yes, I know I don't have to delete all my cookies. I'm just saying deleting the one for perfectworld will not solve the problem. It will make it so I can view the sign on screen, but after trying to sign in I will get this screen.
</p><p>Why did you want me to delete the google cookies? What does that have to do with perfectworld? I tried deleting those as well, it didn't solve the problem.
</p>To solve this problem there is no need to delete all of your cookies, simply delete the ones associa2013-03-19T02:55:20-07:00amitshreehttps://support.mozilla.org/tn/questions/953916#answer-418606<p>To solve this problem there is no need to delete all of your cookies, simply delete the ones associated with your google and <a href="http://perfectworld.com" rel="nofollow">perfectworld.com</a>. Here's how:
</p><p>- Click Tools/Options/Privacy
</p><p>- Click "Remove Individual Cookies"
</p><p>- In the Cookies Window type "accounts" (no quotes) into the Search box
</p><p>- Select all the cookie names starting with: <a href="http://accounts.google.com" rel="nofollow">accounts.google.com</a> and <a href="http://perfectworld.com" rel="nofollow">perfectworld.com</a>
</p><p>- Click Remove Cookie
</p>