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I DOWNLOADED FIREFOX 3.6,IT SHOWES IT IS THERE,BUT EVERTIME I OPEN THE BROWSER,IT ASKS ME TO DOWNLOAD 3.6

TonyE replied
DLJON

WHEN I OPEN FIREFOX BROWSER I TELLS ME TO DOWNLOAD THE 3.6, I DOWNLOADED IT ON 02-11-2011,OPEN IT UP EXTRACTED IT AND INSTALLED IT. AN IDEAS WHY IT STILL WANTS ME TO DOWNLOAD AGIN?

WHEN I OPEN FIREFOX BROWSER I TELLS ME TO DOWNLOAD THE 3.6, I DOWNLOADED IT ON 02-11-2011,OPEN IT UP EXTRACTED IT AND INSTALLED IT. AN IDEAS WHY IT STILL WANTS ME TO DOWNLOAD AGIN?

All Replies (1)

You have Firefox 3.6.13 installed, but your user agent string (identifies the version of Firefox) has been locked by an add-on and is permanently showing Firefox 3.0.5

For details of how to rectify this see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser